IT Manager - SAP COE Operation Excellence

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned:

• Run Day-to-Day Operations: Govern Managed Service Providers (MSP’s) to ensure accountability, SLA adherence, and timely resolution of issues. Protect the integrity of critical business cycles — including Month-End, Quarter-End, and Year-End closes — by enforcing operational discipline and proactive risk management.

• Release & Change Management: Oversee all changes to the SAP ecosystem, ensuring controlled releases, risk mitigation, and compliance with enterprise standards.

• Vendor Accountability: Through the Service Delivery Manager, hold vendors accountable for ticket resolution quality, SLA performance, and continuous service improvement.

• Job Scheduling & Batch Operations: Manage and optimize SAP job schedules to support mission-critical business processes and minimize operational risks.

• Continuous Improvement through AI & Automation: Drive operational efficiency by embedding automation and AI-driven solutions into SAP operations. Focus on reducing manual effort, accelerating issue resolution, and proactively preventing problems to achieve higher service quality at lower cost.

• Support Transformation & Integration: Partner with program teams to support the SAP S/4 transformation, ensuring operational readiness and resilience. Provide operational expertise to integrate new acquisitions seamlessly into the SAP ecosystem.

• Operational Governance: Provide visibility, reporting, and compliance oversight to ensure alignment with enterprise requirements and audit standards.

Required Knowledge and Experience:

• Bachelor’s degree, preferably in a technical / Information Technology field

• 12+ years SAP experience is MUST with strong technical experience preferably with SAP Basis, Technolgy background.

• 7+ years Lead / 2+ years of Management experience in support mission critical systems and leading cross functional Global SAP teams

• Experience working with global teams in a follow-the-sun model; effective working with people and teams across APAC, EMEA, and the Americas.

Nice to Have:

• Prior Medtronic / Medical device / Pharma experience is nice to have.

• Strong written, oral, and interpersonal communication skills, specifically as it relates to coaching and mentoring employees and working with service providers

• Ability to influence – both internally and externally – using an objective, data-driven approach to reach the right solution

• Strong presentation skills – in support of both monthly recurring reporting and ad hoc strategy and analysis that must be communicated to internal customers

• Intellectually curious and entrepreneurial – always looking for new approaches to problems, and new opportunities for improvement

• Optimistic and solution focused – brings a positive outlook to the team, with a belief that we can always find a better, faster, cheaper way to deliver vs. the status quo

• Experience working with India-based IT services firms, specifically in a customer-supplier context where vendor management was a key part of the position

• Experience working with U.S. multinational firms, customers, and/or leadership teams; able to communicate and influence across cultures and time zones

• Strong team management, cross functional leadership, lead by influence and negotiation skills

• Key Skills include,
  IT Management Vendor Relationship Technical Team Management Problem Solving and Conflict Management Strategic and Critical Thinking

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.