The candidate will ensure SAP stability, resilience, and efficiency while overseeing vendor governance, change management, and operations. They will support the SAP S/4 transformation and manage operational needs from new acquisitions.
Responsibilities may include the following and other duties may be assigned:
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Run Day-to-Day Operations: Govern Managed Service Providers (MSP s) to ensure accountability, SLA adherence, and timely resolution of issues. Protect the integrity of critical business cycles including Month-End, Quarter-End, and Year-End closes by enforcing operational discipline and proactive risk management.
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Release Change Management: Oversee all changes to the SAP ecosystem, ensuring controlled releases, risk mitigation, and compliance with enterprise standards.
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Vendor Accountability: Through the Service Delivery Manager, hold vendors accountable for ticket resolution quality, SLA performance, and continuous service improvement.
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Job Scheduling Batch Operations: Manage and optimize SAP job schedules to support mission-critical business processes and minimize operational risks.
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Continuous Improvement through AI Automation: Drive operational efficiency by embedding automation and AI-driven solutions into SAP operations. Focus on reducing manual effort, accelerating issue resolution, and proactively preventing problems to achieve higher service quality at lower cost.
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Support Transformation Integration: Partner with program teams to support the SAP S/4 transformation, ensuring operational readiness and resilience. Provide operational expertise to integrate new acquisitions seamlessly into the SAP ecosystem.
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Operational Governance: Provide visibility, reporting, and compliance oversight to ensure alignment with enterprise requirements and audit standards.
Required Knowledge and Experience:
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bachelors degree, preferably in a technical / Information Technology field
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12+ years SAP experience is MUST with strong technical experience preferably with SAP Basis, Technolgy background.
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7+ years Lead / 2+ years of Management experience in support mission critical systems and leading cross functional Global SAP teams
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Experience working with global teams in a follow-the-sun model; effective working with people and teams across APAC, EMEA, and the Americas.
Nice to Have:
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Prior Medtronic / Medical device / Pharma experience is nice to have.
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Strong written, oral, and interpersonal communication skills, specifically as it relates to coaching and mentoring employees and working with service providers
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Ability to influence both internally and externally using an objective, data-driven approach to reach the right solution
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Strong presentation skills in support of both monthly recurring reporting and ad hoc strategy and analysis that must be communicated to internal customers
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Intellectually curious and entrepreneurial always looking for new approaches to problems, and new opportunities for improvement
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Optimistic and solution focused brings a positive outlook to the team, with a belief that we can always find a better, faster, cheaper way to deliver vs. the status quo
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Experience working with India-based IT services firms, specifically in a customer-supplier context where vendor management was a key part of the position
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Experience working with U.S. multinational firms, customers, and/or leadership teams; able to communicate and influence across cultures and time zones
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Strong team management, cross functional leadership, lead by influence and negotiation skills
Key Skills include,
