IT Associate

Tech Support Roles and Responsibilities:

• Responsible for the successful running, integration and support of various IT Assets, Applications, Cloud services, VoIP/SIP systems, and Security Devices.
• Work closely with users, steering committees, and leadership to ensure network, hardware, cloud, VoIP, and application requirements are met.
• Review and evaluate hardware, software, cloud, and networking alternatives and recommend cost-effective solutions.
• Responsible for troubleshooting daily IT, VoIP, VPN, Firewall, and software-related issues faced by different departments.
• Responsible for maintaining Daily Reports and Progress Updates and sharing with stakeholders.
• Work with the team to maintain & manage inventories procured by the company (both self-owned & on lease).
• Act as a brand ambassador for computerization, digitalization, and remote working solutions.
• Ability to communicate technical information (Cloud, VPN, VoIP, Security Policies, etc.) to a non-technical audience.
• Developing and implementing IT policies and procedures to ensure IT Security, Cyber Security, and Data Privacy.
• Ensure IT Security compliances (Firewall, Endpoint, VPN, Spam/Phishing checks) are met and reported as required.
• Ensure vendor/partners correctly upgrade systems while ensuring governance and control remain with the company.
• Oversee installation, configuration, and maintenance of Windows Servers, Switches, Routers, Firewalls, VPNs, Remote Access software, and IT equipment.
• Supervise IT staff, including Help Desk and IS Analysts, and ensure smooth execution of responsibilities.
• Monitor and manage VoIP (SIP) calls, VPN tunnels, and Firewall security policies to ensure 24/7 availability and compliance.
• Supervise all daily IT operations including: Help Desk, IT Infrastructure, Networking, Telecommunication, Cloud Services, Remote Access, Vendor coordination, and End-user Support.
• Preparation of workflow analysis, Root Cause Analysis (RCA), and ensure timely bug/error resolution.
• Regularly check for spam, malicious numbers, VoIP call logs, and security threats.
• Manage IT delivery projects at scale while meeting SLA commitments.
• Ensure staff are trained on proper use of IT systems (Cloud, Remote Tools, VPN, VoIP, Cyber Security awareness).
• Download & maintain backups of VoIP call recordings for compliance and audits.
• Maintain Excel records for all subscribers & active members.
• Monitor company websites and ensure real-time fixes for glitches & bugs.

Role – IT Associate
Experience – 3 to 5 years
Shift timings – 5:00 AM to 2:30 PM
Location – Gurgaon, Sector 48
Email – recruitment@veye.co.in

Job Types: Regular / Permanent, Full-time
Pay: ₹20,000 – ₹45,000 per month

Benefits:

• Flexible schedule
• Provident Fund

Schedule:

• Morning Shift

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Job Location -
Veye Research Pvt Ltd.
Unit No.940-941, 9th Floor, JMD Megapolis, Sohna Rd,
Sector 48, Gurugram, Haryana 122018

Job Types: Full-time, Permanent

Pay: ₹240,000.00 - ₹450,000.00 per year

Benefits:

• Flexible schedule
• Provident Fund

Ability to commute/relocate:

• Badshahpur, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your Notice period?
• What is your CTC ?

Experience:

• Computer hardware: 3 years (Required)
• BPO: 3 years (Preferred)

Work Location: In person