1 - 3 years

0 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:Hardware & Networking Support

  • Install and configure desktops, laptops, printers, scanners, and biometric systems.
  • Set up and maintain LAN/WAN/Wi-Fi networks, switches, routers, and firewall appliances.
  • Monitor and troubleshoot network performance and connectivity issues.

Software & System Support

  • Install, update, and troubleshoot operating systems and essential software applications.
  • Manage antivirus, firewall, backups, and ensure compliance with security protocols.
  • Support integration of medical equipment with HIS and network systems.

Troubleshooting & Help Desk

  • Respond promptly to IT service requests from clinical and non-clinical staff.
  • Troubleshoot issues related to hardware, software, email, internet, and other IT systems.
  • Log, escalate, and resolve incidents within the defined SLA.

HIS Training & Support

  • Train new users on the Hospital Information System including registration, billing, pharmacy, lab, and reports.
  • Resolve day-to-day HIS issues and coordinate with HIS vendors for escalated support.
  • Maintain user access, permissions, and data integrity within the HIS.

IP Telephony (VoIP)

  • Install, configure, and support IP phone systems.
  • Troubleshoot voice quality issues and liaise with telecom providers when needed.
  • Maintain extensions, call routing, and device provisioning.

Documentation & Compliance

  • Maintain IT inventory, license documentation, and asset registers.
  • Prepare incident reports, maintenance logs, and user manuals.
  • Ensure compliance with Qatar's local data protection and cyber security laws.

Minimum Qualifications:

  • Education: Diploma or Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: 1–3 years in IT support, preferably in a healthcare or clinic environment.

Preferred Skills:

  • Proficiency in troubleshooting Windows OS, basic networking, printers, and routers.
  • Experience with HIS systems and electronic medical records (EMR).
  • Familiarity with IP phone (VoIP) setup and support.
  • Basic knowledge of Tally or ERP systems (optional).
  • Strong communication and user support skills.
  • Fluency in English

Job Type: Full-time

Shift:

  • Day shift

Application Question(s):

  • Willing to relocate to Qatar

Experience:

  • Networking: 1 year (Preferred)

Work Location: In person

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