Customer Support Associate-Freshers

Job Description

Preferred candidate profile - Candidate should have Excellent communication skills In English. Promptly respond to incoming calls and resolve customer queries as per established procedures. Develop daily objectives for the call center operations to meet service level agreements. Maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics. Provide accurate information on products, services, procedures, and company policies. Organize and maintain forms, office stationery, and patient records required for front desk activities. Ensure strict adherence to organizational protocols and confidentiality standards. Drive online appointment bookings and support marketing campaigns as directed. Uphold a zero-tolerance policy for non-compliance and maintain high-quality service standards. Continuously update job knowledge by participating in educational opportunities and training sessions. Collaborate effectively with team members to achieve performance targets and enhance customer satisfaction. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Schedule: Day shift Fixed shift Weekend availability Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Preferred) Location: Kochi, Kerala (Preferred) Work Location: In person