Customer Support Associate-Freshers

As a candidate for the position, you should have excellent communication skills in English to effectively respond to incoming calls and address customer queries in alignment with established procedures. Your role will involve developing daily objectives for call center operations to ensure service level agreements are met. You will be responsible for maintaining call logs, recording responses, monitoring abandoned calls, and tracking agent performance metrics. Providing accurate information on products, services, procedures, and company policies is crucial to the role. Key Responsibilities: - Organize and maintain forms, office stationery, and patient records needed for front desk activities. - Uphold strict adherence to organizational protocols and confidentiality standards. - Drive online appointment bookings and support marketing campaigns as directed. - Maintain a zero-tolerance policy for non-compliance and uphold high-quality service standards. - Continuously update your job knowledge by participating in educational opportunities and training sessions. - Collaborate effectively with team members to achieve performance targets and enhance customer satisfaction. Qualifications Required: - Excellent communication skills in English. - Ability to work in evening, morning, night, and rotational shifts. - Willingness to commute or relocate to Kochi, Kerala. - Proficiency in English language. - Work location is in person at Kochi, Kerala. You will be working full-time in a role that involves responding to calls, resolving queries, setting objectives, monitoring performance metrics, and ensuring adherence to standards. Your work location will be in person at Kochi, Kerala.,