Customer Support Associate-Freshers 33 Holdings Global

0.0 - 4.0 years

0 Lacs

kochi, kerala

On-site

As a candidate for the position, you should have excellent communication skills in English to effectively respond to incoming calls and address customer queries in alignment with established procedures. Your role will involve developing daily objectives for call center operations to ensure service level agreements are met. You will be responsible for maintaining call logs, recording responses, monitoring abandoned calls, and tracking agent performance metrics. Providing accurate information on products, services, procedures, and company policies is crucial to the role. Key Responsibilities: - Organize and maintain forms, office stationery, and patient records needed for front desk activities...

Posted 2 days ago

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Customer Support Associate-Freshers 33 Holdings Global

0.0 - 4.0 years

0 Lacs

kochi, kerala

On-site

As a preferred candidate for this role, you should possess excellent communication skills in English to effectively engage with customers. It will be your responsibility to promptly respond to incoming calls, addressing customer queries following established procedures. Developing daily objectives for call center operations to meet service level agreements will be crucial in ensuring smooth functioning. You will be required to maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics for continuous improvement. Providing accurate information on products, services, procedures, and company policies is essential. Additionally, organizing and managing for...

Posted 2 months ago

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