Customer Support Associate-Freshers 33 Holdings Global

0.0 - 4.0 years

0 Lacs

kochi, kerala

On-site

As a preferred candidate for this role, you should possess excellent communication skills in English to effectively engage with customers. It will be your responsibility to promptly respond to incoming calls, addressing customer queries following established procedures. Developing daily objectives for call center operations to meet service level agreements will be crucial in ensuring smooth functioning. You will be required to maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics for continuous improvement. Providing accurate information on products, services, procedures, and company policies is essential. Additionally, organizing and managing forms, office stationery, and patient records necessary for front desk activities will be part of your duties. Strict adherence to organizational protocols and confidentiality standards is a key requirement. Driving online appointment bookings and supporting marketing campaigns as directed are vital tasks. Upholding a zero-tolerance policy for non-compliance and maintaining high-quality service standards are non-negotiable aspects of the role. To stay updated, you must continuously enhance your job knowledge by participating in educational opportunities and training sessions. Effective collaboration with team members to achieve performance targets and enhance customer satisfaction is expected from you. This is a full-time position with the flexibility of working in evening, morning, night, or rotational shifts at the Kochi, Kerala location. Reliability in commuting or planning to relocate before starting work is preferred. Proficiency in English is required for effective communication. The work will be carried out in person at the Kochi, Kerala location. In conclusion, this role demands a candidate with strong communication skills, organizational abilities, adherence to protocols, and a commitment to providing high-quality service to customers. If you are ready to take on these responsibilities and contribute to the team's success, we welcome your application for this position.,

Posted 2 weeks ago

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Stenotypist Synersoft Technologies Private Limited

1.0 - 5.0 years

1 - 3 Lacs

Ahmedabad, Gujarat, India

On-site

Description We are seeking a skilled Stenotypist to join our team. The ideal candidate will be responsible for accurately transcribing spoken words into written text, ensuring high-quality documentation for various purposes. Responsibilities Transcribe spoken words into written text using a stenotype machine or computer software. Ensure accuracy and clarity in transcripts for legal or official documentation. Assist in real-time captioning during meetings, conferences, and court proceedings. Review and edit transcripts for grammatical errors and adherence to formatting standards. Maintain confidentiality and handle sensitive information with discretion. Skills and Qualifications Proficiency in stenography and operation of a stenotype machine. Excellent listening skills and ability to type quickly and accurately at high speeds. Strong knowledge of legal terminology and procedures (for legal stenographers). Attention to detail and strong organizational skills. Ability to work under pressure and meet tight deadlines. Good command of English language, including grammar and punctuation.

Posted 3 months ago

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