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Description
Join our Team It is an exciting time at Chain IQ and our team in Mumbai are looking for a Senior Consultant in IT Application Management. Chain IQ generate value far beyond cost reduction. We transform our client’s indirect procurement towards a world-class, resilient, ethical and digitalized end-to-end function. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas. We offer the potential for significant corporate growth and career development. Our ambition is to strengthen the existing highly experienced team to provide the best in industry support to our growing client base. Role Purpose The primary objective of this role is to provide high-quality IT Service Management services in a structured, professional, and consistent manner. This position is essential for maintaining the stability, efficiency, and continuous improvement of sourcing and procurement applications. Responsibilities We are looking for a dynamic professional in Application Management and IT Service Management who is enthusiastic about learning new technologies. As a member of our vibrant Digital Operations and Transformation team, you will play a key role in enhancing our Indirect Procurement platform capabilities. The ideal candidate should be adaptable, customer-focused, and possess strong skills in low-code/no-code platforms, REST API-driven integrations, and database technologies. Main responsibilities will include: Collaborate with business units, IT teams, and process owners to identify and maintain service activities necessary for effective delivery, management, and enhancement of services aligned with business needs. Provide Production support for Chain IQ’s portfolio of Indirect Procurement applications and integrations. This includes administration, deployment, application configurations, low-code development, troubleshooting, problem analysis, and resolution to maintain application health and stability. Ensure applications are prepared to support new or existing processes and service levels. Oversee Change, Release, Testing, and Capacity management. Gain expert-level experience with Chain IQ P2P & S2C applications, including design concepts, configuration changes, development, and functionality. Collaborate with business and process owners to develop realistic and robust planning, reducing risk during platform changes, and effectively managing service delivery expectations. Communicate business priorities to allocate appropriate resources for critical projects. Requirements Minimum of a bachelor's degree or equivalent in a relevant field of study. At least six years of relavant experience delivering complex IT services to business and process owners. Proficiency in low-code/no-code platforms for database administration, application development, maintenance, deployment, and technical support using best practices in web programming techniques. Proficiency in SQL Data analysis, API-driven integrations, and investigation skills Strong understanding of business processes supported by IT services and applications, including areas such as Procure to Pay, e-Sourcing, Contract Lifecycle Management, BPO, and data analytics. Excellent communication skills in English (both written and verbal), with a proactive and responsible work approach. Ability to collaborate with business users, balancing IT capacity, risk, and service levels to meet expectations. Critical thinking skills to analyse information and recommend effective solutions. Prior experience in low-code/no-code applications such as Outsystems, ServiceNow, and MS Azure based applications is desired. Knowledge of IT Service Management, Service Integration and Management, Agile Development practices is required. ITIL foundation certification must Show more Show less
