Join our Team It is an exciting time at Chain IQ and our team in Mumbai are looking for a Senior Consultant in IT Application Management. Chain IQ generate value far beyond cost reduction. We transform our client’s indirect procurement towards a world-class, resilient, ethical and digitalized end-to-end function. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas. We offer the potential for significant corporate growth and career development. Our ambition is to strengthen the existing highly experienced team to provide the best in industry support to our growing client base. Role Purpose The primary objective of this role is to provide high-quality IT Service Management services in a structured, professional, and consistent manner. This position is essential for maintaining the stability, efficiency, and continuous improvement of sourcing and procurement applications. Responsibilities We are looking for a dynamic professional in Application Management and IT Service Management who is enthusiastic about learning new technologies. As a member of our vibrant Digital Operations and Transformation team, you will play a key role in enhancing our Indirect Procurement platform capabilities. The ideal candidate should be adaptable, customer-focused, and possess strong skills in low-code/no-code platforms, REST API-driven integrations, and database technologies. Main responsibilities will include: Collaborate with business units, IT teams, and process owners to identify and maintain service activities necessary for effective delivery, management, and enhancement of services aligned with business needs. Provide Production support for Chain IQ’s portfolio of Indirect Procurement applications and integrations. This includes administration, deployment, application configurations, low-code development, troubleshooting, problem analysis, and resolution to maintain application health and stability. Ensure applications are prepared to support new or existing processes and service levels. Oversee Change, Release, Testing, and Capacity management. Gain expert-level experience with Chain IQ P2P & S2C applications, including design concepts, configuration changes, development, and functionality. Collaborate with business and process owners to develop realistic and robust planning, reducing risk during platform changes, and effectively managing service delivery expectations. Communicate business priorities to allocate appropriate resources for critical projects. Requirements Minimum of a bachelor's degree or equivalent in a relevant field of study. At least six years of relavant experience delivering complex IT services to business and process owners. Proficiency in low-code/no-code platforms for database administration, application development, maintenance, deployment, and technical support using best practices in web programming techniques. Proficiency in SQL Data analysis, API-driven integrations, and investigation skills Strong understanding of business processes supported by IT services and applications, including areas such as Procure to Pay, e-Sourcing, Contract Lifecycle Management, BPO, and data analytics. Excellent communication skills in English (both written and verbal), with a proactive and responsible work approach. Ability to collaborate with business users, balancing IT capacity, risk, and service levels to meet expectations. Critical thinking skills to analyse information and recommend effective solutions. Prior experience in low-code/no-code applications such as Outsystems, ServiceNow, and MS Azure based applications is desired. Knowledge of IT Service Management, Service Integration and Management, Agile Development practices is required. ITIL foundation certification must Show more Show less

Main responsibilities will include: Collaborate with business units, IT teams, and process owners to identify and maintain service activities necessary for effective delivery, management, and enhancement of services aligned with business needs. Ensure applications are prepared to support new or existing processes and service levels. Oversee Change, Release, Testing, and Capacity management. Collaborate with business and process owners to develop realistic and robust planning, reducing risk during platform changes, and effectively managing service delivery expectations. Communicate business priorities to allocate appropriate resources for critical projects. Requirements Minimum of a bachelor's degree or equivalent in a relevant field of study. At least six years of relevant experience delivering complex IT services to business and process owners. Proficiency in low-code/no-code platforms for database administration, application development, maintenance, deployment, and technical support using best practices in web programming techniques. Proficiency in SQL Data analysis, API-driven integrations, and investigation skills Strong understanding of business processes supported by IT services and applications, including areas such as Procure to Pay, e-Sourcing, Contract Lifecycle Management, BPO, and data analytics. Excellent communication skills in English (both written and verbal), with a proactive and responsible work approach. Ability to collaborate with business users, balancing IT capacity, risk, and service levels to meet expectations. Critical thinking skills to analyze information and recommend effective solutions. Prior experience in low-code/no-code applications such as Out systems, ServiceNow, and MS Azure based applications is desired. Knowledge of IT Service Management, Service Integration and Management, Agile Development practices is required. ITIL foundation certification must

Key responsibilities: Software Delivery Leadership and Governance Lead and govern all phases of the SDLC: planning, design, development, testing, deployment, and ongoing improvements. Define, standardize, and enforce secure coding, testing, release, and documentation practices across teams. Ensure application delivery aligns with defined business outcomes, technical architecture, and quality standards. Champion Agile and DevSecOps methodologies for delivery efficiency, code quality, and maintainability. AI and GenAI Development Lead the development of GenAI-powered applications that drive automation, decision support, and user engagement across platforms. Implement conversational agentic solutions, enable workflow orchestration, and embed predictive and contextual analytics into business processes. Ensure AI implementations follow responsible AI design principles and comply with enterprise security and compliance standards. Apply AI governance frameworks (e.g., ISO/IEC 42001, NIST AI RMF, OWASP LLM Top 10) in the development lifecycle. Data Platform Engineering Oversee the design and implementation of scalable data pipelines and analytics solutions using Azure Data Factory, Microsoft Fabric, and related Azure services. Ensure data security, quality, lineage, and access control across development and production environments. Support use cases in spend analytics, supplier intelligence, and category insights through structured data engineering. Enterprise Application Integration Define and implement secure integration patterns using APIs, ESBs, and event-driven architectures to connect with ERP, CRM, and third-party SaaS systems. Standardize API development, lifecycle management, and interface documentation across platforms. Support interoperability across client-specific and platform-level components in a multi-tenant architecture. Security, Compliance, and Quality Assurance Embed security-by-design principles including threat modeling, SAST/DAST, API security testing, and code scanning. Ensure all application development meets requirements under GDPR, ISO 27001, SOC 2, OWASP, and NIST standards. Enforce role-based access control (RBAC), encryption protocols (TLS 1.2+, AES-256), and identity/access governance. Collaborate with InfoSec and Compliance to ensure continuous audit readiness and incident prevention. Technical Leadership and Innovation Enablement Review and validate application architecture and technical solution design across projects and platforms. Identify emerging technologies relevant digital roadmap and lead hands-on evaluation and prototyping. Contribute to platform-wide improvements by promoting reusability, modularity, and standardization. Team Management and Capability Development Manage and mentor a distributed team of developers, data engineers, and solution architects. Define role-based competencies and ensure continuous development of technical skills in cloud, AI, and integration technologies. Ensure resource allocation and delivery capacity align with program demands and client-specific implementation schedules. Promote a high-performance culture focused on accountability, quality, and delivery excellence. Documentation and Evaluation Oversee the creation of development documentation, including architecture diagrams, delivery roadmaps, and implementation plans. Review technical designs and deployment plans to ensure alignment with requirements, coding standards, and platform architecture. Define and apply evaluation criteria to assess vendor and partner proposals for technical fit, scalability, and compliance. Collaboration and Communication Represent the application development function in cross-functional forums, aligning delivery priorities with business and technology objectives. Collaborate with architecture, product, and infrastructure teams to ensure seamless integratihip and external partners.on and end-to-end solution delivery. Communicate development strategies, risks, and technical decisions clearly to stakeholders, including senior leadership and external partners. Requirements: We are looking for candidates with: 15+ years of experience in enterprise software development, including 5+ years in a senior leadership or delivery management role. Proven ability to lead distributed development teams across multiple projects, platforms, and business domains. Strategic mindset with a track record of aligning technical delivery to business outcomes, particularly within multi-client platforms and indirect procurement contexts. Strong grasp of enterprise architecture principles and experience facilitating discovery workshops and collaborative solution design sessions with business and IT stakeholders. Hands-on expertise in Microsoft Azure (App Services, Azure DevOps, Data Factory, Azure Foundry), with a strong understanding of cloud-native development, DevSecOps, and secure SDLC practices.

The Internal Controls Consultant has the following responsibilities: Provides support to the Head of Internal Control to ensure that staff & make optimal use of reporting, analysis, and internal control systems. Ensures the provision of services on request and support for recurring projects. Acts as a point of escalation and solution of internal and external customer requests, depending on need. Helps to create and fulfil the internal control plan within SSC Bucharest but also to maintain an efficient internal control framework for all departments in the Company but also for all its clients. Respects the policies and procedures related to the internal control activity within the company. Ensures that performance objectives are met: KPI - performance indicators, SLA and other objectives that may occur. It is oriented towards continuous improvement / automation / optimization and analysis of existing processes, providing guidance for those with whom it collaborates / counterparts. Experience: minimum 2-3 years.

As an Internal Controls Consultant, you will have the following responsibilities: - Providing support to the Head of Internal Control to ensure that staff make optimal use of reporting, analysis, and internal control systems. - Ensuring the provision of services upon request and offering support for recurring projects. - Acting as a point of escalation and solution for internal and external customer requests as needed. - Assisting in the creation and implementation of the internal control plan within SSC Bucharest, while also maintaining an efficient internal control framework for all departments within the Company and its clients. - Adhering to the policies and procedures related to the internal control activity within the company. - Ensuring that performance objectives are met, including KPIs, performance indicators, SLAs, and other relevant objectives. - Focusing on continuous improvement, automation, optimization, and analysis of existing processes, and providing guidance to collaborators and counterparts. - Required experience: minimum 2-3 years.,

The main responsibilities for this role include collaborating with business units, IT teams, and process owners to identify and maintain service activities essential for effective delivery, management, and enhancement of services aligned with business needs. You will ensure that applications are ready to support new or existing processes and service levels. Additionally, you will oversee Change, Release, Testing, and Capacity management. Collaborating with business and process owners to develop realistic and robust planning to reduce risks during platform changes and effectively manage service delivery expectations is crucial. It will be your responsibility to communicate business priorities to allocate appropriate resources for critical projects. To qualify for this position, you must possess a minimum of a bachelor's degree or equivalent in a relevant field of study, along with at least six years of relevant experience in delivering complex IT services to business and process owners. Proficiency in low-code/no-code platforms for database administration, application development, maintenance, deployment, and technical support using best practices in web programming techniques is required. You should also have expertise in SQL Data analysis, API-driven integrations, and investigation skills. Excellent communication skills in English, both written and verbal, are essential, with a proactive and responsible work approach. Furthermore, you should have the ability to collaborate with business users, balancing IT capacity, risk, and service levels to meet expectations. Critical thinking skills are necessary to analyze information and recommend effective solutions. Prior experience in low-code/no-code applications such as Outsystems, ServiceNow, and MS Azure-based applications is desired. Knowledge of IT Service Management, Service Integration and Management, Agile Development practices is required. An ITIL foundation certification is a must-have for this role.,

As the Head of Business Intelligence, you will be responsible for developing and implementing a comprehensive business intelligence strategy. Your duties will include overseeing the design and maintenance of data systems and dashboards, collaborating with cross-functional teams to identify data needs and opportunities, and analyzing complex datasets to provide actionable insights and recommendations. Additionally, you will lead and mentor a team of data analysts and BI professionals to ensure data accuracy, security, and compliance with regulations. It will be your responsibility to monitor industry trends and emerging technologies to enhance BI capabilities and to present findings and strategies to senior leadership and stakeholders. You will also lead and organize the BI Operations team and support workstream projects in the implementation and use of new BI software tools and systems. To excel in this role, you should have proven experience as a Head of Business Intelligence, Operations Director, or similar leadership role. A strong background in data analytics, leadership, and strategic planning is essential, with a proven ability to translate complex data into actionable insights. Excellent leadership skills are required, along with experience in leading a team of reporting and analytics professionals. Your knowledge should encompass data analytics and reporting, as well as a strong understanding of database administration, data modeling, business intelligence, SQL querying, data warehousing, and online analytical processing (OLAP). Proficiency in IT skills and industry-specific software or programs is necessary, along with commercial awareness and a thorough understanding of the competitive environment. Project management skills are essential, including knowledge of methodologies such as Agile, Lean, and Six Sigma. Time management skills and the ability to prioritize effectively and delegate when appropriate are crucial for success in this role. Proficiency in Power BI and query experience is also required. You will be expected to utilize various tools in this role, including Business Intelligence (BI) tools such as Power BI, SAP, and Tableau, as well as the Microsoft BI stack: Power Pivot, SSIS, SSRS, and SSAS. Familiarity with project management software will also be beneficial for effectively managing BI operations and projects.,