IT Analyst

WILLIAMS-SONOMA INC

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Job Title

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Job Code:

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Reporting Manager

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JOB PURPOSE:

Date of Creation/Revision

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JOB RESPONSIBILITIES & DUTIES:

• Perform periodic risk assessments and initiate risk control strategies.
• Keep up with trends in the constantly evolving information technology industry.
• Perform regular IT audit to discover areas of weaknesses and fortify them.
• Work alongside other departments to achieve company goals and visions.
• Provide solution to any complex IT related challenges in the organization.
• Ensure that the company’s data and information are protected from unauthorized access.
• Supervise repair and maintenance of all IT equipment
• Submit and monitor request for new / removal of various system / user accounts to corporate IT for processing.
• Escalate IT hardware and software issues to vendor or corporate IT when required and following up.
• Execute proper IT plans around server room management, server backup plans and hardware replacement.
• Liaise with various IT vendors for hardware maintenance and manage them; and manage software licensing purchases.
• Develop and execute proper data security policies, managing data access, handheld devices and portable computer security.
• Document all IT procedures and update them regularly.
• Submit IT helpdesk ticket for support issues / request and manage them.
• Perform other IT job functions as instructed by Country/Operations/IT managers.
• Other duties:
• Office Equipment: Search quotations; prepare Purchase Application/ Work Order to send to Managers and Country Manager for approval (Some items need approval from Corporate Office). Proceed with purchase upon approval.
• Support CCTV/Security Systems/Door Access Systems
• Support Voice Network/Telephony System
• Staff commencement & separation:
• Prepare workstation, set-up laptop, office phone, IT related equipment, create email address, coordinate with WS Singapore/ US to issue user ID for newly joined colleagues to access into WS system for their work (depends on newly recruited positions).
• Distribute office access card (if any), office equipment and collect back staff’s signature on custody of company property (Asset Ownership Form).
• Set-up email auto-reply or auto forward, extract private phone calls for final payment preparation.
• Update monthly list of office portable assets as per staff custody of company property.
• Be responsible for Office tools & equipment’s fixing, repairing (in coordination with suppliers, agents, etc). Update repair log for IT Hardware.
• Coordinate with AP Accountant for annual fixed asset count, update of fixed asset register, office tool list.
  

JOB HOLDER’S COMPETENCIES & EXPERIENCE:

• Degree, Polytechnic or Advance Polytechnic (or equivalent) Information Technology or related discipline.
• Minimum of 5 years’ experience in managing all IT functions in a satellite / branch office environment.
• Basic troubleshooting knowledge in supporting Windows 10/11 operating system, Microsoft Office 365 products, Apple devices and Mac OS environments.
• Good written and verbal communication skills in English.
• Competency in handing IT issues raised by users; and following up accordingly to closure.
• Familiar with enforcing corporate policies.
• Strong knowledge of internet security and data governance.
• Experience in network management with understanding of TCP/IP protocols and LAN/WAN configuration and help desk support;
• Hands-on experience with computer networks, network administration and network installation;
• Thorough knowledge of information technology, computer systems, applications, and networking;
• Experience with designing and setting up IT infrastructure in new office space is a plus;
• Strong communication, interpersonal, organizational, and coordination skills.
  

ABOUT US

Williams-Sonoma India Pvt. Ltd.