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IS Operations Manager - Integrity

IS Operations Manager - Integrity

ABB

4 - 8 years

13 - 17 Lacs

bengaluru

Posted:8 hours ago| Platform:

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Skills Required

operations management service management stakeholder management itil processes itil service operations management skills career development problem management cost control lean service delivery incident management operational activities

Work Mode

Work from Office

Job Type

Full Time

Job Description

This Position reports to:

IS Service Owner

Your role and responsibilities :In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance.The work model for the role is: # LI HybridThis role is contributing to the IS Service in Bangalore .You will be mainly accountable for:

Ensure smooth and efficient delivery of IS services in alignment with the service roadmap defined by the Service Owner
Coordinate operational activities across internal teams and vendors to maintain service performance and availability
Monitor service KPIs, SLAs, and compliance metrics; proactively identify and resolve service issues
Support Change-management and communication efforts related to service operations
Collaborate with business stakeholders to understand operational needs and translate them into actionable service improvements
Assist in budget tracking and cost control for operational activities
Review vendor performance and ensure adherence to contractual obligations.

Qualifications for the role :

Bachelors or masters degree in information systems, Computer Science, Business Engineering, or related field
5-7 years of experience in IS operations or service delivery roles
Strong understanding of ITIL processes and service management frameworks
Experience managing vendors and coordinating cross-functional teams
Proven ability to manage multiple priorities and deliver results under pressure
Excellent communication and stakeholder management skills
Fluent spoken and written English
Experience in global service environments preferred

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IS Operations Manager - Integrity