Inside Sales Manager (Retail)- Mumbai

Industry & Sector

Primary Job Title:

About The Opportunity

• Lead and coach the inside-sales team to hit monthly and quarterly revenue targets (quota ownership and performance management).
• Drive end-to-end sales cycles: prospecting, qualification, negotiation and closing for retail and distributor accounts.
• Manage CRM hygiene and pipeline forecasting—ensure accurate deal stages, activity logging and weekly forecast reviews.
• Design and optimise sales cadences, scripts and KPIs to improve conversion rates and shorten sales cycles.
• Collaborate with field sales, marketing and operations to align promotions, product launches and on-ground execution with inside-sales campaigns.
• Analyse sales metrics (win rates, funnel velocity, deal size) and implement actionable improvements to drive sustained growth.
  

Skills & Qualifications

Must-Have

• 5+ years total sales experience with 5+ years managing inside-sales or B2B retail sales teams—onsite in Mumbai preferred.
• Proven track record of quota attainment and scaling inside-sales operations for retail accounts.
• Strong CRM experience (Salesforce, Zoho, HubSpot or similar) and exceptional pipeline/forecasting discipline.
• Excellent communicator with solid negotiation and closing skills; comfortable handling key retail partners and distributors.
• Data-driven: comfortable with Excel, sales analytics and translating metrics into coaching and process changes.
  

Preferred

• Experience working with retail merchandising, distribution or FMCG segments and coordinating with field sales teams.
• Exposure to retail promotions, trade marketing or omnichannel retail strategies.
  

• High-impact role with clear ownership of revenue outcomes and fast career progression for top performers.
• Collaborative, metrics-driven culture with regular coaching, structured OKRs and focus on professional development.
• On-site Mumbai role enabling close partnership with operations, merchandising and retail teams.