Inside Sales Manager (Retail)- Mumbai

• Customer Interaction
• Handle inbound sales inquiries via phone with professionalism and
  

• Understand customer needs and provide tailored product
  

• Guide customers on sizing, fabric choices, and customization options.
• Proactively address customer concerns and resolve issues promptly.
• Sales Conversion
• Convert inquiries into confirmed orders by building trust and rapport with
  

• Assist customers in navigating the ordering process and ensure timely
  

• Product Knowledge
• Develop a thorough understanding of products,
  

• Stay updated on new collections, promotions, and campaigns.
• Coordination & Collaboration
• Collaborate with store teams and production units to ensure accurate order details.
• Work closely with the customer service team to resolve escalations and support
  

• CRM & Reporting
• Accurately record customer interactions, order details, and feedback in the CRM
  

• Share insights and suggestions for improving the customer journey.
  

Key Skills Requirements