Infrastructure Manager

5 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

Job Title: Technical Release Manager – Microsoft Ecosystem (Windows OS, M365, W365, Autopilot)

Department:


Job Summary:

Technical Release Manager

This role will be central to ensuring successful, secure, and well-governed releases to support both on-premises and cloud-first environments in a modern workplace strategy.


Key Responsibilities:

🔹 Release Planning & Governance

  • Own and manage the full release lifecycle for:
  • Windows OS Feature Updates

    (Semi-Annual Channel upgrades, servicing stack updates)
  • Microsoft 365 Releases

    (Office apps, Teams, OneDrive, Outlook)
  • Monthly Patching

    (Windows OS, M365, third-party apps)
  • Windows 365 / Cloud PC

    service updates (image refresh, policy configuration, network policies)
  • Autopilot Deployment Updates

    :
  • Manage configuration profiles, Enrolment status pages, and ESP testing
  • Coordinate release and validation of Autopilot device profiles and white-glove provisioning
  • Application Lifecycle Management

    :
  • New app rollouts, upgrades, deprecation, and compatibility testing across device estate
  • Maintain a

    centralized release calendar

    , aligning with Microsoft release cadences and internal change windows.
  • Conduct impact analysis, define success/rollback criteria, and ensure test coverage before go-live.

🔹 Execution & Coordination

  • Lead cross-functional coordination with EUC Engineering, App Owners, Security, Networking, and Support teams.
  • Plan, schedule, and monitor phased rollouts (Pilot > Test > Production).
  • Ensure all releases comply with

    Change Management

    procedures: RFC submission, CAB attendance, stakeholder communication, and user readiness.
  • Track post-release performance, user impact, and incident trends for continuous improvement.

🔹 Automation & Tools

  • Leverage modern Microsoft tools and platforms for release execution:
  • Microsoft Intune (Endpoint Manager)

    ,

    MECM (SCCM)

    ,

    Autopilot

    ,

    WUfB

  • Cloud PC Admin Portal

    ,

    Windows Update Analytics

    ,

    Endpoint Analytics

  • ServiceNow

    ,

    Jira

    ,

    Confluence

    ,

    Power BI

    for tracking and reporting
  • Automate patching, application deployments, reporting, and compliance tasks where possible.

🔹 Documentation & Communication

  • Maintain comprehensive release documentation: runbooks, SOPs, rollback plans, FAQs.
  • Publish regular release notes and internal communications on changes and upcoming releases.
  • Track and report release KPIs: deployment success rate, rollback instances, ticket volumes, and SLA adherence.


Qualifications & Skills:

  • 5+ years

    of experience in Release Management, preferably in enterprise Microsoft environments.
  • Deep technical understanding of:
  • Windows OS update lifecycle

  • Microsoft 365 desktop apps and service releases

  • Windows Autopilot

    deployment and provisioning
  • Windows 365 / Cloud PC

    configuration and user experience
  • Intune / SCCM / Endpoint Analytics

  • Familiar with

    Microsoft update channels

    (Monthly Enterprise, SAC, Current Channel).
  • Experience with

    application packaging

    , version control, deployment testing, and ALM tools.
  • Familiarity with

    ITIL

    release/change management, governance, and incident response processes.
  • Strong scripting/automation knowledge (PowerShell is a plus).


Preferred Certifications:

  • Microsoft Certified: Endpoint Administrator Associate

  • Microsoft Certified: Modern Desktop Administrator Associate

  • Microsoft Certified: Windows 365 Fundamentals / Azure Administrator Associate

  • ITIL v4 Foundation

  • PMP / Agile / SAFe Certifications

    (Optional)


Key Attributes:

  • Strong coordination and multitasking capabilities
  • Excellent communication with both technical and business stakeholders
  • Highly organized, process-driven, and analytical
  • Proactive problem-solver with a focus on minimizing risk and downtime
  • Comfortable in hybrid and fast-evolving enterprise IT environments

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