Infrastructure Manager

Job Title: Technical Release Manager – Microsoft Ecosystem (Windows OS, M365, W365, Autopilot)

Department:

Job Summary:

Technical Release Manager

This role will be central to ensuring successful, secure, and well-governed releases to support both on-premises and cloud-first environments in a modern workplace strategy.

Key Responsibilities:

🔹 Release Planning & Governance

• Own and manage the full release lifecycle for:

• Windows OS Feature Updates

  (Semi-Annual Channel upgrades, servicing stack updates)

• Microsoft 365 Releases

  (Office apps, Teams, OneDrive, Outlook)

• Monthly Patching

  (Windows OS, M365, third-party apps)

• Windows 365 / Cloud PC

  service updates (image refresh, policy configuration, network policies)

• Autopilot Deployment Updates

  :
• Manage configuration profiles, Enrolment status pages, and ESP testing
• Coordinate release and validation of Autopilot device profiles and white-glove provisioning

• Application Lifecycle Management

  :
• New app rollouts, upgrades, deprecation, and compatibility testing across device estate
• Maintain a

  centralized release calendar

  , aligning with Microsoft release cadences and internal change windows.
• Conduct impact analysis, define success/rollback criteria, and ensure test coverage before go-live.

🔹 Execution & Coordination

• Lead cross-functional coordination with EUC Engineering, App Owners, Security, Networking, and Support teams.
• Plan, schedule, and monitor phased rollouts (Pilot > Test > Production).
• Ensure all releases comply with

  Change Management

  procedures: RFC submission, CAB attendance, stakeholder communication, and user readiness.
• Track post-release performance, user impact, and incident trends for continuous improvement.

🔹 Automation & Tools

• Leverage modern Microsoft tools and platforms for release execution:

• Microsoft Intune (Endpoint Manager)

  ,

  MECM (SCCM)

  ,

  Autopilot

  ,

  WUfB

• Cloud PC Admin Portal

  ,

  Windows Update Analytics

  ,

  Endpoint Analytics

• ServiceNow

  ,

  Jira

  ,

  Confluence

  ,

  Power BI

  for tracking and reporting
• Automate patching, application deployments, reporting, and compliance tasks where possible.

🔹 Documentation & Communication

• Maintain comprehensive release documentation: runbooks, SOPs, rollback plans, FAQs.
• Publish regular release notes and internal communications on changes and upcoming releases.
• Track and report release KPIs: deployment success rate, rollback instances, ticket volumes, and SLA adherence.

Qualifications & Skills:

• 5+ years

  of experience in Release Management, preferably in enterprise Microsoft environments.
• Deep technical understanding of:

• Windows OS update lifecycle

• Microsoft 365 desktop apps and service releases

• Windows Autopilot

  deployment and provisioning

• Windows 365 / Cloud PC

  configuration and user experience

• Intune / SCCM / Endpoint Analytics

• Familiar with

  Microsoft update channels

  (Monthly Enterprise, SAC, Current Channel).
• Experience with

  application packaging

  , version control, deployment testing, and ALM tools.
• Familiarity with

  ITIL

  release/change management, governance, and incident response processes.
• Strong scripting/automation knowledge (PowerShell is a plus).

Preferred Certifications:

• Microsoft Certified: Endpoint Administrator Associate

• Microsoft Certified: Modern Desktop Administrator Associate

• Microsoft Certified: Windows 365 Fundamentals / Azure Administrator Associate

• ITIL v4 Foundation

• PMP / Agile / SAFe Certifications

  (Optional)

Key Attributes:

• Strong coordination and multitasking capabilities
• Excellent communication with both technical and business stakeholders
• Highly organized, process-driven, and analytical
• Proactive problem-solver with a focus on minimizing risk and downtime
• Comfortable in hybrid and fast-evolving enterprise IT environments