Information Technology Support Specialist

Job Summary:

We are seeking a proactive and detail-oriented IT Support Specialist to join our IT team and provide day-to-day technical support to our employees. You will be responsible for diagnosing and resolving hardware, software, and network issues to ensure smooth IT operations and a productive work environment.

Key Responsibilities:

• Provide user support:

  Respond to technical support requests via phone, email, or a ticketing system. Address issues promptly and effectively, documenting resolutions.

• Troubleshoot and resolve issues:

  Diagnose and resolve a variety of technical problems related to computer systems, mobile devices, and peripherals. This includes hardware failures, software malfunctions, and network connectivity problems.

• Install and configure equipment:

  Set up and configure new hardware and software for new and existing users. This includes laptops, desktops, printers, and user accounts.

• Manage user accounts:

  Manage user accounts and access permissions, including onboarding new employees, resetting passwords, and deactivating accounts.

• Maintain and update systems:

  Assist with system updates, software installations, and security patching to keep all devices secure and running efficiently.

• Maintain IT assets:

  Keep an accurate and up-to-date inventory of all IT equipment, including hardware and software licenses.

• Create documentation:

  Develop and maintain technical documentation, such as knowledge base articles and how-to guides, to empower users and improve future support efforts.

• Escalate issues:

  Collaborate with other IT team members or external vendors to escalate complex or unresolved issues.

• Asset Assignment

  : Assigning Desktops, Laptops and other IT assets to employees

Required Qualifications:

• Any graduate with Minimum 2 Years experience in IT Support Role
• Strong knowledge of Windows, macOS, and common software suites like Microsoft 365 suite.
• Experience in troubleshooting SAAS platform access
• Relevant certifications, such as Microsoft Certified: Modern Desktop Administrator Associate would be an added advantage.
• Experience with remote desktop applications (e.g., TeamViewer).
• Familiarity with endpoint management tools