Information Technology Support Specialist

2 years

0 Lacs

Posted:10 hours ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Job Summary:

We are seeking a proactive and detail-oriented IT Support Specialist to join our IT team and provide day-to-day technical support to our employees. You will be responsible for diagnosing and resolving hardware, software, and network issues to ensure smooth IT operations and a productive work environment.


Key Responsibilities:

  • Provide user support:

    Respond to technical support requests via phone, email, or a ticketing system. Address issues promptly and effectively, documenting resolutions.
  • Troubleshoot and resolve issues:

    Diagnose and resolve a variety of technical problems related to computer systems, mobile devices, and peripherals. This includes hardware failures, software malfunctions, and network connectivity problems.
  • Install and configure equipment:

    Set up and configure new hardware and software for new and existing users. This includes laptops, desktops, printers, and user accounts.
  • Manage user accounts:

    Manage user accounts and access permissions, including onboarding new employees, resetting passwords, and deactivating accounts.
  • Maintain and update systems:

    Assist with system updates, software installations, and security patching to keep all devices secure and running efficiently.
  • Maintain IT assets:

    Keep an accurate and up-to-date inventory of all IT equipment, including hardware and software licenses.
  • Create documentation:

    Develop and maintain technical documentation, such as knowledge base articles and how-to guides, to empower users and improve future support efforts.
  • Escalate issues:

    Collaborate with other IT team members or external vendors to escalate complex or unresolved issues.
  • Asset Assignment

    : Assigning Desktops, Laptops and other IT assets to employees


Required Qualifications:

  • Any graduate with Minimum 2 Years experience in IT Support Role
  • Strong knowledge of Windows, macOS, and common software suites like Microsoft 365 suite.
  • Experience in troubleshooting SAAS platform access
  • Relevant certifications, such as Microsoft Certified: Modern Desktop Administrator Associate would be an added advantage.
  • Experience with remote desktop applications (e.g., TeamViewer).
  • Familiarity with endpoint management tools

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