Job Title: Intune Specialist Location: Remote Duration: 4 Months (Contract) Job Description: We are seeking an experienced Intune Specialist to support the setup, configuration, and deployment of Microsoft Intune for endpoint management. The ideal candidate will have strong expertise in Intune tenant configuration, device imaging, and application packaging to ensure seamless device onboarding and management for both technicians and end users. Key Responsibilities: Configure and manage Intune tenant setup and policies. Configure Intune for endpoint device management across the organization. Create device images with required base software for deployment. Manage Windows Autopilot configuration, including: Uploading device hardware IDs Registering devices Supporting imaging processes for technicians and end users Create and manage software deployment groups within Intune. Perform application packaging and deployment through Intune. Ensure smooth onboarding of devices and compliance with organizational policies. Required Skills & Qualifications: Proven hands-on experience with Microsoft Intune and Endpoint Manager . Strong knowledge of Intune tenant configuration, policy management, and compliance setup . Experience in Windows Autopilot configuration and deployment . Expertise in device imaging processes and application packaging . Ability to troubleshoot and resolve Intune-related issues efficiently. Excellent communication skills and ability to work in a remote environment . Contract Details: Duration: 4 Months Location: Remote Show more Show less
Skill Set: Deskside Support L1 Position: FTE Location: Hyderabad, India Contract: B2B (1 Year initially) - Extendable Service Desk Agent (24x7) Responsibilities: 1) Act as the first point of contact for users reporting IT issues or requesting services. 2) Log, categorize, and prioritize incidents and service requests in the ITSM tools. 3) Troubleshoot and resolve technical issues related to hardware, software, networks, and user accounts. 4) Escalate complex or unresolved issues to appropriate support tiers following defined escalation paths. 5) Provide remote support using remote access tools and follow documented procedures and knowledge base articles. 6) Ensure accurate documentation of all user interactions and solutions provided. 7) Follow ITIL-aligned processes such as Incident Management, Request Fulfilment, and Access Management. 8) Maintain awareness of service desk procedures, SLAs, and support protocols. 9) Participate in shift-based rotations to ensure 24x7 coverage where required. 10) Provide excellent customer service and maintain a high level of user satisfaction. 11) Assist in identifying recurring issues and contribute to knowledge base updates. Experience: 1) 2-5 years of experience in an IT support/help desk environment. 2) Exposure to ticketing system (ServiceNow). 3) Experience supporting end-users remotely in a fast-paced environment. Education: 1) Bachelor’s degree in information technology, Computer Science, or related field. 2) Equivalent work experience may be considered in lieu of formal education. Skills: 1) Basic to intermediate knowledge of Windows/Mac OS, MS Office Suite, email clients, printers, and networking fundamentals. 2) Excellent troubleshooting and problem-solving abilities. 3) Strong verbal and written communication skills. 4) Ability to multitask and handle a high volume of support requests. 5) Customer-focused attitude with a calm and patient demeanor.
As a Deskside Support L1, your main role will involve being the initial point of contact for users reporting IT issues or requesting services. You will be responsible for logging, categorizing, and prioritizing incidents and service requests in the ITSM tools. Troubleshooting and resolving technical issues related to hardware, software, networks, and user accounts will be a key part of your responsibilities. In case of complex issues, you will escalate them to appropriate support tiers using defined escalation paths. Additionally, you will provide remote support using remote access tools, following documented procedures and knowledge base articles. Ensuring accurate documentation of all user interactions and solutions provided is crucial, along with following ITIL-aligned processes such as Incident Management, Request Fulfilment, and Access Management. Maintaining awareness of service desk procedures, SLAs, and support protocols, participating in shift-based rotations for 24x7 coverage when necessary, delivering excellent customer service, and contributing to knowledge base updates by identifying recurring issues are also part of your role. Qualification Required: - 2-5 years of experience in an IT support/help desk environment. - Exposure to ticketing system (ServiceNow). - Experience supporting end-users remotely in a fast-paced environment. - Bachelors degree in information technology, Computer Science, or related field is preferred. - Equivalent work experience may be considered in lieu of formal education. Skills Required: - Basic to intermediate knowledge of Windows/Mac OS, MS Office Suite, email clients, printers, and networking fundamentals. - Excellent troubleshooting and problem-solving abilities. - Strong verbal and written communication skills. - Ability to multitask and handle a high volume of support requests. - Customer-focused attitude with a calm and patient demeanor.,
Skill Set: Deskside Support L1 Position: FTE Location: Hyderabad, India Contract: B2B (1 Year initially) - Extendable Service Desk Agent (24x7) Responsibilities: 1) Act as the first point of contact for users reporting IT issues or requesting services. 2) Log, categorize, and prioritize incidents and service requests in the ITSM tools. 3) Troubleshoot and resolve technical issues related to hardware, software, networks, and user accounts. 4) Escalate complex or unresolved issues to appropriate support tiers following defined escalation paths. 5) Provide remote support using remote access tools and follow documented procedures and knowledge base articles. 6) Ensure accurate documentation of all user interactions and solutions provided. 7) Follow ITIL-aligned processes such as Incident Management, Request Fulfilment, and Access Management. 8) Maintain awareness of service desk procedures, SLAs, and support protocols. 9) Participate in shift-based rotations to ensure 24x7 coverage where required. 10) Provide excellent customer service and maintain a high level of user satisfaction. 11) Assist in identifying recurring issues and contribute to knowledge base updates. Experience: 1) 2-5 years of experience in an IT support/help desk environment. 2) Exposure to ticketing system (ServiceNow). 3) Experience supporting end-users remotely in a fast-paced environment. Education: 1) Bachelor's degree in information technology, Computer Science, or related field. 2) Equivalent work experience may be considered in lieu of formal education. Skills: 1) Basic to intermediate knowledge of Windows/Mac OS, MS Office Suite, email clients, printers, and networking fundamentals. 2) Excellent troubleshooting and problem-solving abilities. 3) Strong verbal and written communication skills. 4) Ability to multitask and handle a high volume of support requests. 5) Customer-focused attitude with a calm and patient demeanor.
Skill Set: NW L1 Position: Network Engineer L1 Location: Hyderabad, India Language: English (C1) and Hindi Contract: B2B Days per week: 5 days per week Requirement: Urgent Needed Job Summary: We are seeking a skilled and detail-oriented Network Engineer to design, implement, maintain, and support our growing network infrastructure. You will be part of a dynamic team responsible for building scalable, secure, and highly available network systems to support business operations and services. Key Responsibilities: Design, configure, and implement network infrastructure (LAN/WAN, VPN, Firewalls, Routers, Switches). Monitor network performance, troubleshoot issues, and ensure network security and availability. Conduct regular network performance tuning and capacity planning. Collaborate with system administrators, security teams, and developers to optimize network services. Manage firewalls, load balancers, and other network hardware/software. Maintain and update network documentation, diagrams, and procedures. Perform disaster recovery operations and backups when required. Keep up with industry trends and recommend improvements or upgrades. Provide technical support and guidance to internal teams and end users. Required Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field. 2–5 years of experience in network administration or engineering. Strong knowledge of networking protocols (TCP/IP, BGP, OSPF, etc.). Experience with Cisco, Juniper, or similar network equipment. Hands-on experience with network monitoring and diagnostic tools (Wireshark, SolarWinds, etc.). Understanding of firewalls, VPNs, IDS/IPS, and network security concepts. Preferred Qualifications: Relevant certifications such as CCNA , CCNP , CompTIA Network+ , or Juniper JNCIA/JNCIP . Experience with cloud networking (AWS, Azure, or GCP). Familiarity with SD-WAN, VoIP, or wireless networking technologies. Experience with scripting or automation tools (Python, Ansible, etc.). Soft Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to manage multiple tasks and projects effectively. Strong attention to detail and documentation.
Skill Set: IT Support Technician Position: FTE Days Per Week: 5 Days Contract: 6 Months Initially (Extendable) Language: English & Chinese (Both C1) Location: Remote, Europe Key Responsibilities PRIMARY SKILLS: - •2-4 years of call taking profile with core Help Desk Skills •Basic Understanding of the Enterprise IT Infra set up •Basic knowledge on Active Directory. •3+ years’ experience supporting wide multiple versions of operating system •Basic O365 Administration using Office365 Admin Console. •Strong writing and documentation skills a must including being able to train other Engineers as and when required. •Good knowledge on trouble shooting email client issues like Outlook. •Excellent Hardware and software troubleshooting skills •Good understanding in handling Microsoft office suite functionality and troubleshooting skills. •Fluent in English and Mandarin, in both oral and written communication •Good knowledge in Utility software technical knowledge such as Antivirus and others. ROLE AND RESPONSIBILITIES: - •Primary contact point for end users via phone/Chat/self-service tickets. •Qualify and Open tickets for remediation of events. •Triage Tickets to respective teams. •Regular update and follow up on tickets in the queue •Follow up tickets till closure. •Ability to manage a variety of technically complicated tasks effectively •Experience in Remote support and troubleshooting skills. •Understanding of Basics Hardware accessories / devices and peripherals •Should be flexible for rotational shifts •Excellent oral and written communications skills •Exposure in practicing ITIL standards for Infrastructure management QUALIFICATIONS AND EDUCATION REQUIREMENTS: - •A Bachelor’s / master’s degree in computer engineering, Information Technology •ITIL V4 Foundation training or certification •Knowledge and experience using OS like windows, Mac and Linux •Working knowledge of MS Office (PPT, Excel, Word) •Certification – ITIL V4, Modern Desktop administrator (MD 103) DESIRABLE SKILLS: - •Able to understand the email flow issues internal & external •End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.). •Demonstrate a high level of customer relationship skills which includes email etiquette. •Good Communication skills, follow up skills, Willingness to work in rotational shifts •Good Communication skills follow up skills, Willingness to work in rotational shifts. •Remote troubleshooting BEHAVIORAL ATTRIBUTES: - •Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets •Excellent problem solving / troubleshooting skills •Displays awareness of customers’ stated needs and gives priority to meeting and exceeding customer expectations within stipulated time •Explains ideas clearly and logically to others and is attentive in interactions •Identifies the target audience for communication and carefully listens to their opinions and feedback •Ability to work in Teams
Skill Set: IT Support Technician Position: FTE Days Per Week: 5 Days Contract: 6 Months Initially (Extendable) Language: English & Chinese (Both C1) Location: Remote, Europe Key Responsibilities PRIMARY SKILLS: - 2-4 years of call taking profile with core Help Desk Skills Basic Understanding of the Enterprise IT Infra set up Basic knowledge on Active Directory. 3+ years experience supporting wide multiple versions of operating system Basic O365 Administration using Office365 Admin Console. Strong writing and documentation skills a must including being able to train other Engineers as and when required. Good knowledge on trouble shooting email client issues like Outlook. Excellent Hardware and software troubleshooting skills Good understanding in handling Microsoft office suite functionality and troubleshooting skills. Fluent in English and Mandarin, in both oral and written communication Good knowledge in Utility software technical knowledge such as Antivirus and others. ROLE AND RESPONSIBILITIES: - Primary contact point for end users via phone/Chat/self-service tickets. Qualify and Open tickets for remediation of events. Triage Tickets to respective teams. Regular update and follow up on tickets in the queue Follow up tickets till closure. Ability to manage a variety of technically complicated tasks effectively Experience in Remote support and troubleshooting skills. Understanding of Basics Hardware accessories / devices and peripherals Should be flexible for rotational shifts Excellent oral and written communications skills Exposure in practicing ITIL standards for Infrastructure management QUALIFICATIONS AND EDUCATION REQUIREMENTS: - A Bachelor's / master's degree in computer engineering, Information Technology ITIL V4 Foundation training or certification Knowledge and experience using OS like windows, Mac and Linux Working knowledge of MS Office (PPT, Excel, Word) Certification ITIL V4, Modern Desktop administrator (MD 103) DESIRABLE SKILLS: - Able to understand the email flow issues internal & external End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.). Demonstrate a high level of customer relationship skills which includes email etiquette. Good Communication skills, follow up skills, Willingness to work in rotational shifts Good Communication skills follow up skills, Willingness to work in rotational shifts. Remote troubleshooting BEHAVIORAL ATTRIBUTES: - Demonstrates a can do attitude and is willing to stretch self to achieve and exceed defined goals/targets Excellent problem solving / troubleshooting skills Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations within stipulated time Explains ideas clearly and logically to others and is attentive in interactions Identifies the target audience for communication and carefully listens to their opinions and feedback Ability to work in Teams
Skill Set: IT Support Technician Level 1 Position: Backfill Language: Hindi & English (C1 Both) Contract: B2B/Freelance Days per week: When the primary engineer is not available Location: Pune, India Key Responsibilities: 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. 5. Administered approved software installations, updates, and security patching in coordination with IT policies. 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement. 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages. 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. 10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. 13. Followed ITIL practices for incident, problem, and service request management in corporate environments Note: Freelancer is preferred
Job Details: Position: IT Support Technician L1 (On-site) Role Type: Full-Time Freelance Contractor Working Days: On demand Contract duration: 1 year (extendable) Contract Type: Freelance / B2B contract Experience Required: More than 3 years as IT Support. Site Address: Nashik, India (On-Site) Languages required: English (B2), Local Language (B2) Responsibilities:- Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution. Providing fault analysis to customers’ various core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite. Ideal candidate should have 3-4 Years’ experience in Windows Desktop support. Provide first/second-level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of the Mac operating system, to support Apple pc users. Install, upgrade, support, and troubleshoot printers, and computer hardware. Performs general preventative maintenance tasks on computers, laptops, and printers. Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
Job Details: Position: IT Support Technician L1 (On-site) Role Type: Full-Time Freelance Contractor Working Days: On demand Contract duration: 1 year (extendable) Contract Type: Freelance / B2B contract Experience Required: More than 3 years as IT Support. Site Address: Nashik, India (On-Site) Languages required: English (B2), Local Language (B2) Responsibilities:- Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution. Providing fault analysis to customers various core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite. Ideal candidate should have 3-4 Years experience in Windows Desktop support. Provide first/second-level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of the Mac operating system, to support Apple pc users. Install, upgrade, support, and troubleshoot printers, and computer hardware. Performs general preventative maintenance tasks on computers, laptops, and printers. Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
Skill Set: DSS L1 Position: Backfill (When primary engineer is not available) Language: English & Hindi (Both C1) Location: Chennai Contract: B2B/Freelance Key Responsibilities: 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. 5. Administered approved software installations, updates, and security patching in coordination with IT policies. 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement. 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages. 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. 10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling