Information Technology Support Specialist

About the Organization-

Impetus Technologies

Founded in 1991, we are cloud and data engineering leaders providing solutions to fortune 100 enterprises, headquartered in Los Gatos, California, with development centers in NOIDA, Indore, Gurugram, Bengaluru, Pune, and Hyderabad with over 3000 global team members. We also have offices in Canada and Australia and collaborate with a number of established companies, including American Express, Bank of America, Capital One, Toyota, United Airlines, and Verizon.

Locations-

We are seeking an experienced IT Support Engineer to provide Level 1 (L1) technical support at our Gurugram office.

Key Responsibilities:

• Provide end-user support across various platforms and applications.
• Perform installation, configuration, and troubleshooting of Windows, macOS, and Linux operating systems.
• Install and troubleshoot security tools and software.
• Deliver effective remote support to users as needed.
• Assist with internal security audits and ensure compliance with organizational policies.
• Offer basic support for network-related issues.
• Diagnose and resolve hardware problems for desktops, laptops, and other IT equipment.
• Support and troubleshoot UC, VoIP, and webinar tools.

Required Skills:

• IT Support Executive
• Desktop Support Engineer
• IT Support

Experience:

2 to 5 years