Information Technology Support Specialist

About the Position

Our company is growing rapidly and we are looking for proactive IT Maintenance Executive to manage day-to-day IT support across all our restaurants. The role involves installation, maintenance, and troubleshooting of IT infrastructure such as POS systems, printers, internet connectivity, and landline phones. The role requires availability during weekends as well.

The Ideal Candidate

• Self-starter, ready to take on new challenges
• Understanding of IT systems
• High ownership levels
• People management skills
• Good communication skills to coordinate with internal teams and vendors

Roles/Responsibilities

1. Store IT Support:

• Install, configure, and maintain POS systems, billing software, and peripherals.
• Handle installation, setup, and troubleshooting of printers.
• Support SIM-based landline phones and manage recharges, activations, and issues.
• Troubleshoot internet connectivity, Wi-Fi routers and network-related problems at stores.
• Ensure smooth functioning of all IT hardware during store operating hours.

1. Maintenance & Troubleshooting:

• Diagnose and resolve hardware and software issues reported by store teams.
• Coordinate with vendors, ISPs, POS providers, and telecom partners for issue resolution.
• Perform preventive maintenance to minimize downtime.
• Maintain backup devices and ensure quick replacements when required.

1. Support & Coordination:

• Provide on-call/any desk support during weekends and peak hours if required.
• Train store employees on basic troubleshooting and correct usage of IT equipments.
• Maintain issue logs through Terotam and share regular status updates.
• Assist during new store launches with IT setup and readiness.

Required skills:

• POS systems
• Printers (thermal / billing)
• Networking basics (routers, LAN, Wi-Fi)
• Strong troubleshooting and problem-solving skills.
• Willingness to travel to store locations if required.

Educational qualification:

Diploma in IT Engineering.

Salary:

Upto 4 LPA depending on experience.

ABOUT THE COMPANY:

California Burrito is a Mexican fast-casual restaurant chain with 125+ locations across India in Bangalore, NCR, Hyderabad, Chennai & Pune. We are also the owners of India's first Hass avocado farm with >500 Hass avocado trees.

Corporate Office Address:

1st Floor, Sapota Park, Joseph Chammanur Hall, 1st Main Rd, 1st Cross Rd, Indiranagar, Bengaluru, Karnataka 560038