Information Technology Support Specialist

About the Role:

We are seeking an IT Support Specialist

Job Title:

Job Type:

Location:

Experience Level:

Working Days:

Qualification:

Department:

Key Responsibilities:

• Administer and manage

  OpenText ALM/ALM Octane

  workspaces, users, roles, and permissions.
• Support the implementation, configuration, and ongoing maintenance of ALM solutions.
• Provide

  technical support and basic troubleshooting

  for ALM issues or incidents.
• Participate in system upgrades and patching to maintain ALM environments.
• Configure and customize Octane modules (Requirements, Backlog, Tests, Defects, Pipelines).
• Integrate

  CI/CD tools

  (Jenkins, Azure DevOps, Bamboo) with ALM Octane and monitor test pipelines.
• Generate

  reports and dashboards

  to track testing progress, quality metrics, and team productivity.
• Document

  configurations, processes, and best practices

  .
• Provide

  training and support

  to end-users.
• Collaborate with cross-functional teams to align ALM usage with business needs.

Required Skills:

• Hands-on experience with

  OpenText ALM or similar tools

  (JIRA, HP ALM).
• 2–3 years of experience with

  ALM Octane

  .
• Basic knowledge of

  database management systems and Oracle SQL

  .
• Familiarity with

  scripting or automation languages

  (Python, PowerShell) and

  VBScript

  .
• Strong understanding of

  Agile/DevOps methodologies

  .
• Experience in

  test case management, defect tracking, and requirements traceability

  .
• Experience integrating ALM Octane with CI tools (Jenkins, Azure DevOps, Bamboo).
• Knowledge of

  test automation concepts

  and

  test lifecycle management

  .
• Experience using

  REST APIs

  for automation or integration is a plus.
• Excellent

  verbal and written communication skills

  .
• Ability to work

  collaboratively in a team environment

  .

Preferred Qualifications:

• Prior experience with

  JIRA, ALM/Quality Center, or similar test management tools

  .
• Familiarity with

  Octane Dashboards, Pipelines, Workspaces, and Shared Spaces

  .

Qualifications:

• B.Tech / Diploma in Textiles, Polymers, Mechanical OR MBA (Marketing)
• 5–20 years experience in Technical Textiles / Industrial Textile Sectors
• Prior work with technical textile manufacturers preferred

Preferred Industry Background:

• Agri Textiles: Shade nets, crop covers, pond liners, etc.
• Geo Textiles: Woven/nonwoven fabrics, reinforcement, filtration, erosion control
• Packaging Textiles: PP/HDPE woven, FIBC, industrial sacks
• Automotive / Industrial Textiles: Roof liners, filtration media, composites, performance fabrics

Why Join Us?

• Work with cutting-edge ALM tools and technologies.
• Collaborate with a talented, cross-functional team.
• Opportunities for growth and professional development in

  software lifecycle management

  .

How to Apply:

Apply via LinkedIn Easy Apply or DM directly.

(Company details shared privately with shortlisted candidates.)

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