Information Technology Support Specialist

Role Overview: You will be joining our team as a proactive IT Support Engineer with 35 years of experience in providing remote and on-premise IT support across Windows and Linux environments. Your role will involve troubleshooting technical issues, supporting employees both in-office and remotely, collaborating with cross-functional teams, and implementing cost-effective solutions. This is an on-premise role with some work from home flexibility. Key Responsibilities: - Provide remote and on-premise technical support for end-users - Support and troubleshoot Windows and Linux based laptops - Manage email systems and domain configurations - Perform basic laptop hardware repairs and diagnostics - Handle employee onboarding/offboarding from an IT assets perspective - Manage and maintain basic network infrastructure including switches and routers - Coordinate with multiple departments to resolve internal IT tickets - Utilize JIRA for ticket tracking and issue resolution - Ensure timely and efficient asset tracking and documentation - Work with global IT team(s) to implement changes & IT-policy updates efficiently - Foster good communication and maintain strong working relationships with employees and department heads Qualifications Required: - 35 years of experience in a similar IT support role - Proficiency in Windows and Linux OS environments - Experience with email systems (e.g., Microsoft 365, Google Workspace) and domain management (DNS, AD, etc.) - Knowledge of basic networking concepts (IP, DHCP, switches, routers) - Familiarity with basic laptop hardware troubleshooting and repair - Experience in ticketing systems, preferably JIRA - Strong communication skills and a customer-first mindset - Ability to manage time efficiently and multitask in a dynamic environment Additional Company Details: We are a global fast-growing company that values employee development and work-life balance. We offer competitive salary and benefits, hybrid working arrangements, a focus on wellbeing, and support for mental health initiatives.,