Information Technology Support Specialist

Job Title: IT Support Specialist

Job Summary:

The IT Support Specialist provides basic technical support to employees by maintaining computer systems, software, and network connectivity. This role ensures smooth day-to-day IT operations and assists users with technical issues.

Key Responsibilities:

• Provide first-level technical support for computers, laptops, printers, and peripherals
• Troubleshoot hardware, software, and network issues
• Install, configure, and update systems and applications
• Support email, internet, and basic security access
• Assist employees with IT-related questions and issues
• Maintain basic IT documentation and inventory
• Escalate complex issues to senior IT staff or vendors when needed

Basic Requirements:

• Basic knowledge of computer systems,
• Understanding of networks, internet connectivity, and printers
• Good communication and problem-solving skills
• Ability to work independently and as part of a team