Information Technology Manager

Company Description Nextus Global Services is a leading BPO provider specializing in B2B and B2C solutions. We enhance operational efficiency through tailored services, including data management and customer support for businesses. For consumers, we deliver exceptional multichannel experiences that foster brand loyalty. Combining advanced technology with a customer-centric approach, we ensure quality service and valuable insights. Role Description This is a full-time on-site role for an Information Technology Manager, located in Kalyan. The Information Technology Manager will oversee the IT infrastructure, manage and maintain hardware and software, and ensure the security of data and systems. The role includes planning and implementing new technologies, managing IT staff, troubleshooting technical issues, and ensuring compliance with industry standards and regulations. Additionally, the role involves developing and managing the IT budget and working closely with other departments to support overall business goals. Qualifications 1.Technical Support: Provide timely technical support to users, addressing hardware, software, and network issues. 2.Troubleshooting: Diagnose and resolve technical problems, escalating complex issues to higher-level technicians. 3.Infrastructure Maintenance: Assist with the installation, configuration, and maintenance of computer systems, servers, and network devices. 4.Data Management: Assist in data backup and recovery procedures and ensure data security. 5.Documentation: Collaborate with team members to develop and update IT documentation and procedures. 6.Asset Management: Maintain IT asset registers and ensure accurate records. 7.Should have working knowledge of servers. 8.Should have working knowledge on OEM & Licensing. 9.Should have working knowledge on Sophos Firewall. Show more Show less