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Incident Manager

Incident Manager

Lenovo

3 years

0 Lacs

bangalore urban karnataka india

Posted:1 day ago| Platform:

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Skills Required

technology vision stack portfolio ai pcs server storage software sap escalation leadership networking database aws azure restore service management communication support troubleshooting compliance deployment security regulations strategies certifications itil certification engineering

Work Mode

On-site

Job Type

Full Time

Job Description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.Position Overview / PurposeLeads SAP crisis and Zero-Outage events, RCA, escalation, and major incident playbooks.

Key Responsibilities

Incident Leadership Resolution: Act as the primary point of contact and commander during Severity 1 or escalated SAP infrastructure incidents, coordinating all internal and external technical teams (e.g., Basis, networking, server, database, cloud providers like AWS/Azure) to restore normal service operations as quickly as possible.Communication Management: Ensure timely, professional, and effective communication with all stakeholders, including customers, key management staff, and sales representatives. This involves providing frequent status updates and managing expectations.On-Call Support: Participate in a 24x7 on-call rotation to manage critical situations that may arise outside of normal business hours. Oversee the post-incident process RCA, Technical Oversight Troubleshooting-database, operating system, hardware, cloud architecture.Risk Compliance Management: Manage and mitigate deployment-related risks and operational security risks, ensuring compliance with internal policies and industry regulations

Core Technical Expertise

Strong technical knowledge of How SAP works architecturely, cloud platforms (AWS, Azure), high availability/disaster recovery strategies, and IT infrastructure management.

Certifications / Qualifications

ITIL certification is highly desirable, along with relevant SAP or cloud platform certifications.Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, or a related discipline that provides a solid background in IT.

Experience Competencies

8+ yrs enterprise ops, 3+ years Leadership, Communication, Problem-Solving, Customer Focus

Location / Shift

Bangalore / 24x7 RotationalWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

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Incident Manager