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2coms
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Inbound Sales Representative

Inbound Sales Representative

2coms

0 - 5 years

1 - 6 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

bpo upselling bpo voice inbound multitasking time management verbal communication interpersonal skills team inbound sales sales customer support voice process written communication collaboration negotiation customer handling communication skills ms office crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

SUMMARY

Summary

We are seeking a highly skilled and motivated Customer Support Associate to join our Sales Process team in Bangalore, India. As a key member of our customer support vertical, you will be responsible for managing and resolving customer queries, handling escalations, and ensuring prompt and effective resolutions to customer issues. Your role will also involve supporting inbound sales through upselling and cross-selling of products or services while maintaining a high level of customer satisfaction.

Responsibilities

Handle inbound customer queries, complaints, and escalations with professionalism
Provide timely and effective resolutions within SLA timelines
Identify opportunities for upselling and cross-selling relevant products or services
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams to ensure seamless issue resolution
Handle disputes and dissatisfied customers with empathy and efficiency
Contribute to continuous improvement initiatives in customer experience
Meet performance targets related to customer satisfaction, sales conversions, and quality metrics

Requirements

Requirements:

Excellent verbal and written communication skills
Strong customer relationship management and problem-solving abilities
Proven ability in upselling, cross-selling, and inbound sales
Escalation handling and dispute resolution expertise
Strong multitasking and time management skills
Ability to manage multiple stakeholders effectively
Adaptable, flexible, and a strong team player
Target-driven with a focus on achieving SLAs and sales goals

Qualifications

Graduate in any discipline (Freshers or candidates with prior customer support/sales experience preferred)
Strong interpersonal and negotiation skills
Comfortable working in rotational or fixed afternoon shifts

Education

Any Graduate (Bachelor’s degree in any discipline)

Experience

Freshers are welcome
Prior experience in Customer Support, Inbound Sales, or BPO voice process will be an added advantage

Skills

Excellent verbal and written communication in English
Strong customer handling and problem-solving abilities
Good knowledge of sales techniques upselling, cross-selling, and objection handling
Ability to manage multiple stakeholders and resolve escalations efficiently
Strong time management, multitasking, and deadline-oriented mindset
Basic computer proficiency (MS Office, CRM tools, ticketing systems, etc.)

Behavioral Competencies

Positive attitude with a customer-first approach
High level of adaptability and flexibility
Strong team collaboration and interpersonal skills
Ability to work under pressure and meet SLA targets

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2coms

Recruitment & Consulting

Bangalore

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Inbound Sales Representative