Human Resource Operations Manager

Job Title: HR Operations Manager / Shared Services Manager

Reports To: Director Operations

Job Summary:
We are seeking a highly skilled HR Operations Manager or Shared Services Manager to oversee the end-to-end HR lifecycle, including employee engagement, payroll management, and HR reporting. The ideal candidate will ensure smooth HR operations, contribute to a positive employee experience, and provide actionable insights to management through HR dashboards and reports.

Key Responsibilities:

1. HR Operations & Employee Lifecycle Management
• Manage the complete employee lifecycle from onboarding to exit.
• Ensure HR policies and processes are implemented efficiently.
• Coordinate employee engagement programs to enhance organizational culture.
• Act as a point of contact for HR-related queries and concerns.
2. Payroll Management
• Process end-to-end payroll accurately and on time.
• Ensure compliance with statutory regulations (PF, ESI, TDS, etc.).
• Address payroll-related queries from employees.
• Maintain payroll records and documentation.
3. Reporting & Analytics
• Develop and maintain HR dashboards for management review.
• Generate regular reports on HR metrics (attrition, headcount, leaves, etc.).
• Provide insights and recommendations to support strategic HR decisions.
• Work closely with finance and management teams for data-driven HR initiatives.
4. Process Improvement & Compliance
• Streamline HR processes for efficiency and effectiveness.
• Ensure compliance with labor laws and internal HR policies.
• Implement best practices in HR operations and shared services.

Qualifications & Skills:

• MBA in Human Resources, HRM, or related field.
• Proven experience in HR operations, payroll, and shared services.
• Strong proficiency in advanced Excel (pivot tables, VLOOKUP, dashboards, macros).
• Knowledge of HRIS/HRMS tools and payroll systems.
• Excellent communication, organizational, and analytical skills.
• Ability to manage multiple priorities and work under deadlines.

Preferred Attributes:

• Detail-oriented with a proactive approach to problem-solving.
• Strong interpersonal skills to handle employee relations effectively.
• Innovative mindset to design creative employee engagement programs.