Human Resource Operations Manager

Company:

Position Overview

HR Operations Manager

This role will drive operational excellence, ensure statutory compliance, manage internal audits, and lead a team of HR professionals towards delivering seamless HR services.

Key Responsibilities

Team Leadership & People Management

• Lead, mentor, and manage a team of HR Associates and SMEs
• Manage hiring, training, and development of HR operations team
• Conduct performance reviews, set goals, and enable capability building
• Motivate and create a highperformance culture

HR Operations & Process Excellence

• Drive endtoend employee lifecycle operations (Onboarding to Exit)
• Standardize HR policies & procedures across the organization
• Manage HRMS / HRIS processes and data accuracy
• Monitor KPIs and SLA adherence, ensuring service excellence
• Resource allocation based on business priorities and seasonal requirements

Compliance & Audit

• Ensure statutory compliance (ESIC, PF, Labour Laws, Shops & Establishment Act, Gratuity, POSH, etc.)
• Coordinate internal & external audits and drive compliance closure
• Maintain documentation and data security as per company and legal norms

Employee Query & Case Management

• Ensure timely resolution of employee queries & escalations
• Improve employee experience through quality HR support services

Process Improvement & Automation

• Continuously review, streamline, and improve HR processes
• Identify opportunities for automation & digital transformation
• Work with crossfunctional teams to enhance HR system capabilities

Skills & Competencies

• Strong leadership & team management capabilities
• Strategic thinking & problemsolving approach
• Excellent communication and stakeholder management
• Customercentric mindset and high employee service orientation
• Knowledge of HRMS/HRIS systems
• Strong analytical and reporting skills
• Ability to work in a fastpaced environment with large workforce scale
• Knowledge of HR compliance and statutory requirements

Qualifications

• Bachelors Degree (MBA in HR preferred)

• 10+ years

  of relevant experience in HR Operations
• Experience in BFSI / NBFC / Retail industry preferred

Why Join Us

• Work with India's most trusted financial services brand
• Opportunity to build and scale HR operations in a new business vertical
• Highvisibility leadership role with growth opportunities
• BestinIndustry compensation and benefits

Application Encouragement

We strongly believe exceptional talent comes from diverse backgrounds. If you have strong HR operations experience and passion to create impact—even if you don’t meet every criterion—we encourage you to apply Share Updated resume at Prakash.b@muthootgroup.com