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Hub Manager

Shadowfax Technologies

1 - 31 years

1 - 3 Lacs

New Rajendra Colony, Rohtak

Posted:19 hours ago| Platform: Apna logo

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Skills Required

dispatch metrics management support training evaluation compliance documentation inventory service resolve optimization effectiveness transportation reporting reports analyze data drive leadership logistics routing software wms tms communication

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:Hub Operations: Supervise end-to-end hub operations including receiving, sorting, loading/unloading, dispatch, and last-mile delivery. Monitor daily performance metrics: delivery success rate, turn-around time (TAT), and productivity. Team Management: Lead and manage a team of supervisors, delivery associates, and support staff. Conduct daily briefings and ensure target adherence. Hiring, training, and performance evaluation of on-ground staff. Process Adherence: Ensure strict compliance with standard operating procedures (SOPs). Maintain proper documentation, inventory control, and order accuracy. Implement continuous process improvements. Customer Service & Escalations: Resolve operational issues and escalations related to delays, losses, or misroutes. Ensure service level agreements (SLAs) are met for B2B/B2C clients. Cost and Resource Optimization: Monitor cost-effectiveness of routes, labor, and transportation. Ensure optimal resource allocation and hub capacity utilization. Reporting: Generate and submit daily, weekly, and monthly operational reports. Analyze data to drive performance improvements. Key Skills & Competencies:Strong leadership and people management skills Sound knowledge of logistics and transportation processes Familiarity with routing software, WMS, TMS, and MS Office Analytical mindset with strong problem-solving skills Ability to work under pressure and meet strict timelines Excellent communication and stakeholder management

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Hub Manager