Team Leader

Job Description

Roles & Responsibilities:Responsible for 100% Adherence in opening of hub at 6AM Receiving the load from vehicle to the hub & in the portal with the other TLs Sorting shipments according to Pincodes & Route wise in coordination with other TLs Negotiating with riders during allocation of shipments Ensuring 100% OFD of rider partners by 10AM & OFP- 2PM Bagging & Connecting the RTO, RTS Shipments & bags Updation of Pincode to be done for the misroute & non-serviceable zone shipments Tracking live performance of rider partner by viewing the statuses updated by the rider partner, solving on field queries & analyzing the dashboards Real time calling on Not Contactable, CID and non OTP canceled cases Closure of runsheet after completion of delivery & pickup rider wise Adherence of Secondary QC Check before closing pickup runsheet Ensure collection of Cash On Delivery amount from riders Mandatory adherence of Inventory Reconciliation on daily basis Maintaining the safety & hygiene of the rider partners