Job
Description
Operations Management: Ensuring smooth and efficient daily operations of the hub, including dispatch, warehouse management, and last-mile delivery. Managing inventory, optimizing throughput, and maintaining high operational standards. Overseeing logistics operations, including transportation planning, vehicle management, and route optimization. Coordinating with cross-functional teams to resolve operational issues and improve overall performance. Ensuring timely and accurate delivery of packages, minimizing errors, and reducing costs. Staff Management: Supervising and managing a team of employees, including training, performance monitoring, and addressing grievances. Conducting team meetings, motivating employees, and minimizing attrition. Ensuring compliance with company policies, procedures, and regulatory requirements. Developing team leaders and identifying talent for career progression. Customer Relations: Ensuring exceptional customer satisfaction and managing escalations effectively. Promptly and effectively resolving customer issues and addressing complaints. Maintaining high levels of customer service and building positive relationships. Compliance and Reporting: Upholding safety standards, facility hygiene, and shipment accuracy. Ensuring compliance with Zero Tolerance Policy (ZTP), SOPs, and SLAs. Preparing business dashboards, managing budgeting, and overseeing cash handling. Ensuring proper maintenance of equipment and facilities. Maintaining accurate records of all activities and reporting to relevant stakeholders. Conducting regular audits and ensuring compliance with regulatory requirements. Specific to Last-Mile Operations: Managing and monitoring rider performance. Handling rider escalations related to payouts, customer issues, fraud, and legal matters. Driving discipline related to rider safety and hygiene. Managing cash collection and reconciliation.
