Job Summary: The Rider Management Manager oversees the recruitment, training, and performance of delivery riders in Quick Commerce. This role ensures seamless last-mile delivery operations. Key Responsibilities:1. Rider Recruitment and Onboarding- Source, screen, and hire delivery riders- Conduct background checks and verification- Onboard riders with necessary training and equipment- Commercials negotiation2. Rider Training and Development- Deliver training programs for riders- Help to design programs with L&D for riders - Ensure compliance with company policies and regulatory requirements- Monitor rider performance and provide feedback3. Rider Engagement and Retention- Foster positive relationships with riders- Address rider concerns and resolve issues- Implement incentives and recognition programs4. Performance Management- Monitor rider performance metrics (e.g., delivery times, accuracy)- Conduct regular performance reviews- Develop improvement plans for underperforming riders- To remove non performer5. Operational Efficiency- Optimize rider routes and schedules- Manage rider utilization and capacity- Ensure adherence to operational protocolsKey Performance Indicators (KPIs):1. Rider hiring rate 2. Rider Retention rate3. Rider rate card based on volume slabs & delivery schedules 4. Riders Schedule adherence ( shift based , slot based) & attendance5.On-time delivery rate 6. Rider utilization rate 7. Customer satisfaction ratings8. Safety incident rates9. Compliance with regulatory requirements ( timely COD & Zero shipment damaged or lost & PODs) Skills Required:1. Leadership and team management2. Communication and interpersonal skills3. Analytical and problem-solving skills4. Familiarity with logistics and delivery operations of Rider management in QCom. 5.Knowledge of regulatory requirements & compliances

Job Summary: The Rider Management Manager oversees the recruitment, training, and performance of delivery riders in Quick Commerce. This role ensures seamless last-mile delivery operations. Key Responsibilities:1. Rider Recruitment and Onboarding- Source, screen, and hire delivery riders- Conduct background checks and verification- Onboard riders with necessary training and equipment- Commercials negotiation2. Rider Training and Development- Deliver training programs for riders- Help to design programs with L&D for riders - Ensure compliance with company policies and regulatory requirements- Monitor rider performance and provide feedback3. Rider Engagement and Retention- Foster positive relationships with riders- Address rider concerns and resolve issues- Implement incentives and recognition programs4. Performance Management- Monitor rider performance metrics (e.g., delivery times, accuracy)- Conduct regular performance reviews- Develop improvement plans for underperforming riders- To remove non performer5. Operational Efficiency- Optimize rider routes and schedules- Manage rider utilization and capacity- Ensure adherence to operational protocolsKey Performance Indicators (KPIs):1. Rider hiring rate 2. Rider Retention rate3. Rider rate card based on volume slabs & delivery schedules 4. Riders Schedule adherence ( shift based , slot based) & attendance5.On-time delivery rate 6. Rider utilization rate 7. Customer satisfaction ratings8. Safety incident rates9. Compliance with regulatory requirements ( timely COD & Zero shipment damaged or lost & PODs) Skills Required:1. Leadership and team management2. Communication and interpersonal skills3. Analytical and problem-solving skills4. Familiarity with logistics and delivery operations of Rider management in QCom. 5.Knowledge of regulatory requirements & compliances

Develop and implement rider sourcing strategies using multiple recruitment channels.Conduct interviews, background checks, and selection processes.Manage the end-to-end recruitment cycle, from sourcing to onboarding.Provide comprehensive training on platform usage, safety, customer service, and company policies.Monitor rider performance, identify gaps, and implement coaching plans for improvement.Track recruitment and performance metrics, analyze trends, and optimize strategies.Ensure compliance with labour laws, company policies, and safety regulations.Act as a point of contact for rider queries, grievances, and operational concerns.Build strong relationships with riders, community partners, and stakeholders.Assist in fleet expansion and workforce planning based on business needs.Rider Recruitment,SourcingTraining & DevelopmentPerformance ManagementOperational EfficiencyCompliance & SafetyRelationship ManagementData Analysis & ReportingTechnology & ToolsCommunication & LeadershipLocal Knowledge & Regulations

Fleet Manager to oversee rider operations, optimize delivery performance, and drive customer satisfaction. This role involves managing Fleet Coaches, ensuring operational efficiency, and implementing strategic improvements to enhance the rider network.Roles and Responsibilities Recruit, train, and lead Fleet Coaches to enhance rider sourcing & performance. Monitor and optimize rider efficiency, delivery times, and order completion rates. Design rider delivery rates and incentives for commercial efficiency and competitive engagement. Ensure adherence to safety protocols and company standards. Analyze delivery data and implement strategies to improve operational performance. Address customer complaints and drive continuous improvement in service quality. Develop strategic partnerships to expand the rider network and optimize costs. Generate reports on KPIs, fleet utilization and performance, and business growth. Onboard, foster & grow clients for areas under management purview. Data Analysis & Excel Proficiency (9/10): Advanced skills in MS Excel, including pivot tables, VLOOKUPs, and data visualization. Stakeholder Management (10/10): Strong interpersonal and communication skills to engage with internal and external stakeholders effectively. Budget Management (Preferred): Basic understanding of budget tracking and resource allocation

Fleet Manager to oversee rider operations, optimize delivery performance, and drive customer satisfaction. This role involves managing Fleet Coaches, ensuring operational efficiency, and implementing strategic improvements to enhance the rider network.Roles and Responsibilities Recruit, train, and lead Fleet Coaches to enhance rider sourcing & performance. Monitor and optimize rider efficiency, delivery times, and order completion rates. Design rider delivery rates and incentives for commercial efficiency and competitive engagement. Ensure adherence to safety protocols and company standards. Analyze delivery data and implement strategies to improve operational performance. Address customer complaints and drive continuous improvement in service quality. Develop strategic partnerships to expand the rider network and optimize costs. Generate reports on KPIs, fleet utilization and performance, and business growth. Onboard, foster & grow clients for areas under management purview. Data Analysis & Excel Proficiency (9/10): Advanced skills in MS Excel, including pivot tables, VLOOKUPs, and data visualization. Stakeholder Management (10/10): Strong interpersonal and communication skills to engage with internal and external stakeholders effectively. Budget Management (Preferred): Basic understanding of budget tracking and resource allocation