Pico Xpress

Role Description This is a full-time on-site Account Executive role located in Bengaluru at Pico Xpress. We are seeking a dynamic and detail-oriented Account Executive cum Project Executive to join our team. The ideal candidate should have strong reconciliation skills, excellent communication abilities, and be proficient in MS Excel. This role requires collaboration with multiple stakeholders and effective teamwork to drive financial and project-related activities smoothly. Key Responsibilities: Perform account reconciliations and ensure accuracy in financial records. Coordinate and communicate effectively with various stakeholders to ensure smooth project execution. Work closely with teams to analyze financial data and provide insights for decision-making. Utilize MS Excel for data analysis, reporting, and financial tracking. Assist in project management tasks, ensuring timely completion and proper documentation. Support operational and administrative activities related to finance and projects. Requirements: 2-3 years of experience in accounting or project coordination. Strong reconciliation skills and attention to detail. Excellent MS Excel proficiency (pivot tables, VLOOKUP, data analysis). Good communication skills to interact with internal and external stakeholders. A team player with problem-solving skills and the ability to work in a fast-paced environment. Experience in the logistics industry is an added advantage. Ability to work in a fast-paced environment and meet deadlines Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field

Fleet Manager to oversee rider operations, optimize delivery performance, and drive customer satisfaction. This role involves managing Fleet Coaches, ensuring operational efficiency, and implementing strategic improvements to enhance the rider network. Roles and Responsibilities Recruit, train, and lead Fleet Coaches to enhance rider sourcing & performance. Monitor and optimize rider efficiency, delivery times, and order completion rates. Design rider delivery rates and incentives for commercial efficiency and competitive engagement. Ensure adherence to safety protocols and company standards. Analyze delivery data and implement strategies to improve operational performance. Address customer complaints and drive continuous improvement in service quality. Develop strategic partnerships to expand the rider network and optimize costs. Generate reports on KPIs, fleet utilization and performance, and business growth. Onboard, foster & grow clients for areas under management purview. Data Analysis & Excel Proficiency (9/10): Advanced skills in MS Excel, including pivot tables, VLOOKUPs, and data visualization. Stakeholder Management (10/10): Strong interpersonal and communication skills to engage with internal and external stakeholders effectively. Budget Management (Preferred): Basic understanding of budget tracking and resource allocation

Develop and implement rider sourcing strategies using multiple recruitment channels. Conduct interviews, background checks, and selection processes. Manage the end-to-end recruitment cycle, from sourcing to onboarding. Provide comprehensive training on platform usage, safety, customer service, and company policies. Monitor rider performance, identify gaps, and implement coaching plans for improvement. Track recruitment and performance metrics, analyze trends, and optimize strategies. Ensure compliance with labour laws, company policies, and safety regulations. Act as a point of contact for rider queries, grievances, and operational concerns. Build strong relationships with riders, community partners, and stakeholders. Assist in fleet expansion and workforce planning based on business needs. Rider Recruitment,Sourcing Training & Development Performance Management Operational Efficiency Compliance & Safety Relationship Management Data Analysis & Reporting Technology & Tools Communication & Leadership Local Knowledge & Regulations

Manager to oversee rider operations, optimize delivery performance, and drive customer satisfaction. This role involves managing Fleet Coaches, ensuring operational efficiency, and implementing strategic improvements to enhance the rider network. Roles and Responsibilities Recruit, train, and lead Field Recruiter Coaches to enhance rider sourcing & performance. Monitor and optimize rider efficiency, delivery times, and order completion rates. Design rider delivery rates and incentives for commercial efficiency and competitive engagement. Ensure adherence to safety protocols and company standards. Analyze delivery data and implement strategies to improve operational performance. Address customer complaints and drive continuous improvement in service quality. Develop strategic partnerships to expand the rider network and optimize costs. Generate reports on KPIs, fleet utilization and performance, and business growth. Onboard, foster & grow clients for areas under management purview. Required Skills: 5+ years experience in fleet/logistics management. Strong leadership, data analysis, and problem-solving skills. Experience in quick commerce or last-mile delivery is Mandatory Preferred qualifications: Bachelor's degree in Logistics/Supply Chain Management, Business, or related field. Skills : - quick commerce, last-mile delivery, Fleet Manager Rider Recruitment & Sourcing Training & Development Performance Management Operational Efficiency Compliance & Safety Relationship Management Data Analysis & Reporting Technology & Tools Communication & Leadership Local Knowledge & Regulations

Responsible for sourcing, training, and managing the performance of the rider fleet. This role focuses on recruitment, onboarding, service quality, and operational efficiency while ensuring adherence to company standards. The ideal candidate should have strong communication, leadership, and analytical skills to drive rider engagement and performance. Roles and Responsibilities - Develop and implement rider sourcing strategies using multiple recruitment channels. - Conduct interviews, background checks, and selection processes. - Manage the end-to-end recruitment cycle, from sourcing to onboarding. - Provide comprehensive training on platform usage, safety, customer service, and company policies. - Monitor rider performance, identify gaps, and implement coaching plans for improvement. - Track recruitment and performance metrics, analyze trends, and optimize strategies. - Ensure compliance with labour laws, company policies, and safety regulations. - Act as a point of contact for rider queries, grievances, and operational concerns. - Build strong relationships with riders, community partners, and stakeholders. - Assist in fleet expansion and workforce planning based on business needs. Required Skills: - 5+ years of experience in training, coaching, or performance management in logistics, transportation, or customer service. - Ability to source and manage a large rider fleet effectively. - Strong communication, leadership, and problem-solving skills. - Proficiency in data analysis tools and delivery management platforms. - Ability to work independently and in a fast-paced environment. - Familiarity with GPS navigation, delivery apps, and fleet management systems. - Willingness to travel locally and a valid drivers license. - Ability to handle and de-escalate challenging situations effectively. Preferred qualifications: - Bachelor's degree in Logistics/Supply Chain Management, Business, or related field. - Experience in high-volume hiring and fleet management. - Bilingual or multilingual skills. - Knowledge of local traffic laws and delivery regulations.

Manager to oversee rider operations, optimize delivery performance, and drive customer satisfaction. This role involves managing Fleet Coaches, ensuring operational efficiency, and implementing strategic improvements to enhance the rider network. Roles and Responsibilities · Recruit, train, and lead Field Recruiter Coaches to enhance rider sourcing & performance. · Monitor and optimize rider efficiency, delivery times, and order completion rates. · Design rider delivery rates and incentives for commercial efficiency and competitive engagement. · Ensure adherence to safety protocols and company standards. · Analyze delivery data and implement strategies to improve operational performance. · Address customer complaints and drive continuous improvement in service quality. · Develop strategic partnerships to expand the rider network and optimize costs. · Generate reports on KPIs, fleet utilization and performance, and business growth. · Onboard, foster & grow clients for areas under management purview. Required Skills: · 5+ years’ experience in fleet/logistics management. · Strong leadership, data analysis, and problem-solving skills. · Experience in quick commerce or last-mile delivery is Mandatory Preferred qualifications: · Bachelor's degree in Logistics/Supply Chain Management, Business, or related field.

Key Responsibilities: Design intuitive, modern user interfaces for mobile and web platforms Create design systems with attention to visual hierarchy, typography scales, color palettes, and iconography Develop high-fidelity mockups, design specifications and collaborate closely with developers Requirements: Proficiency in Figma, Adobe Creative Suite, or similar design tools Strong foundation in visual design principles: typography, color theory, composition, and layout Portfolio demonstrating UI design skills with emphasis on visual hierarchy, visual aesthetics and interface craft Understanding of responsive design principles and mobile-first approaches Excellent communication skills and ability to present and defend design decisions Good to have: Design for accessibility Good to have: Understand user journeys and pain points Skills : - Adobe XD UI Design UX Design Visual Design Principles Responsive Design Design Systems High-Fidelity Mockups Visual Design Mobile-First Design Typography Color Theory Iconography Design Prototyping Web & Mobile Interface Design User Interface User Experience Visual Hierarchy Design Specifications User Journeys Accessibility Design

Responsible for sourcing, training, and managing the performance of the rider fleet. This role focuses on recruitment, onboarding, service quality, and operational efficiency while ensuring adherence to company standards. The ideal candidate should have strong communication, leadership, and analytical skills to drive rider engagement and performance. Roles and Responsibilities  Develop and implement rider sourcing strategies using multiple recruitment channels.  Conduct interviews, background checks, and selection processes.  Manage the end-to-end recruitment cycle, from sourcing to onboarding.  Provide comprehensive training on platform usage, safety, customer service, and company policies.  Monitor rider performance, identify gaps, and implement coaching plans for improvement.  Track recruitment and performance metrics, analyze trends, and optimize strategies.  Ensure compliance with labour laws, company policies, and safety regulations.  Act as a point of contact for rider queries, grievances, and operational concerns.  Build strong relationships with riders, community partners, and stakeholders.  Assist in fleet expansion and workforce planning based on business needs. Required Skills:  5+ years of experience in training, coaching, or performance management in logistics, transportation, or customer service.  Ability to source and manage a large rider fleet effectively.  Strong communication, leadership, and problem-solving skills.  Proficiency in data analysis tools and delivery management platforms.  Ability to work independently and in a fast-paced environment.  Familiarity with GPS navigation, delivery apps, and fleet management systems.  Willingness to travel locally and a valid driver’s license.  Ability to handle and de-escalate challenging situations effectively. Preferred qualifications:  Bachelor degree in Logistics/Supply Chain Management, Business, or related field. www.picoxpress.com  Experience in high-volume hiring and fleet management.  Bilingual or multilingual skills.  Knowledge of local traffic laws and delivery regulations.

Responsible for sourcing, training, and managing the performance of the rider fleet. This role focuses on recruitment, onboarding, service quality, and operational efficiency while ensuring adherence to company standards. The ideal candidate should have strong communication, leadership, and analytical skills to drive rider engagement and performance. Roles and Responsibilities Develop and implement rider sourcing strategies using multiple recruitment channels. Conduct interviews, background checks, and selection processes. Manage the end-to-end recruitment cycle, from sourcing to onboarding. Provide comprehensive training on platform usage, safety, customer service, and company policies. Monitor rider performance, identify gaps, and implement coaching plans for improvement. Track recruitment and performance metrics, analyze trends, and optimize strategies. Ensure compliance with labour laws, company policies, and safety regulations. Act as a point of contact for rider queries, grievances, and operational concerns. Build strong relationships with riders, community partners, and stakeholders. Assist in fleet expansion and workforce planning based on business needs. Required Skills: 5+ years of experience in training, coaching, or performance management in logistics, transportation, or customer service. Ability to source and manage a large rider fleet effectively. Strong communication, leadership, and problem-solving skills. Proficiency in data analysis tools and delivery management platforms. Ability to work independently and in a fast-paced environment. Familiarity with GPS navigation, delivery apps, and fleet management systems. Willingness to travel locally and a valid drivers license. Ability to handle and de-escalate challenging situations effectively. Preferred qualifications: Bachelor's degree in Logistics/Supply Chain Management, Business, or related field. Experience in high-volume hiring and fleet management. Bilingual or multilingual skills. Knowledge of local traffic laws and delivery regulations.

Responsible for sourcing, training, and managing the performance of the rider fleet. This role focuses on recruitment, onboarding, service quality, and operational efficiency while ensuring adherence to company standards. The ideal candidate should have strong communication, leadership, and analytical skills to drive rider engagement and performance. Roles and Responsibilities Develop and implement rider sourcing strategies using multiple recruitment channels. Conduct interviews, background checks, and selection processes. Manage the end-to-end recruitment cycle, from sourcing to onboarding. Provide comprehensive training on platform usage, safety, customer service, and company policies. Monitor rider performance, identify gaps, and implement coaching plans for improvement. Track recruitment and performance metrics, analyze trends, and optimize strategies. Ensure compliance with labour laws, company policies, and safety regulations. Act as a point of contact for rider queries, grievances, and operational concerns. Build strong relationships with riders, community partners, and stakeholders. Assist in fleet expansion and workforce planning based on business needs. Required Skills: 5+ years of experience in training, coaching, or performance management in logistics, transportation, or customer service. Ability to source and manage a large rider fleet effectively. Strong communication, leadership, and problem-solving skills. Proficiency in data analysis tools and delivery management platforms. Ability to work independently and in a fast-paced environment. Familiarity with GPS navigation, delivery apps, and fleet management systems. Willingness to travel locally and a valid drivers license. Ability to handle and de-escalate challenging situations effectively. Preferred qualifications: Bachelor's degree in Logistics/Supply Chain Management, Business, or related field.

Department : Sales and Business Development Reporting to : Chief Revenue Officer Location : Remote The candidate should be willing to work from : Delhi-NCR or Mumbai Job summary At SuperProcure, we are looking for an expert to spearhead our Enterprise Sales in the SaaS TMS space. The ideal candidate has proven enterprise SaaS sales experience, especially in manufacturing, with strong ties to logistics, procurement and IT decision makers . If you are passionate about driving growth, mentoring top teams, and making a significant impact in a fast-growing SaaS company, lets talk! Roles and Responsibilities Market segment- To focus on expanding in the Manufacturing, Engineering and Construction sector with turnover of Rs.500+ crores in India. Revenue ownership- growth measured in YoY ARR increase. Concerted effort through a robust sales process and strong relationship management. Strategic planning- Develop a sales strategy aligned with company growth goals, emphasizing clear segmentation for structured growth, shortening the sales cycle to enhance customer value, and accelerating revenue realization. Partnership development- Stakeholder management and strong relationship with decision makers for long-term partnership and increased Net Promoters Value (NPV). Team leadership- lead, mentor and empower the sales team, fostering a high-performance culture that drives sales targets and supports professional growth. Establish KPIs and metrics to measure effectiveness and drive accountability. Competitive value proposition- Design innovative GTM strategy, positioning SuperProcure as the preferred solution for enterprise clients. Deliver compelling tailored presentations that showcase the transformative values of SuperProcure solutions. Market & customer insight-Lead strategic discussion with clients leveraging latest market trends and analytics. Aligning SuperProcures offerings with their long-term business goals, positioning our solutions as integral to their success. Skills and Qualifications Education - Engineering Degree, MBA would be preferred. 12 - 16 years of experience in software sales to enterprises, preferably SaaS Product, with a strong background in manufacturing or heavy industry. Consistently top performer- achieving 100% revenue target. Experience in selling complex solutions with a consultative sales approach. Deal size ranging from Rs.50 lakhs to crores. Excellent communication, presentation, and negotiation skills capable of influencing executive level decision makers. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Prior experience in software sales for Logistic, ERP, TMS, SaaS products is an advantage. Other Details: Experience: 12 - 16 Years Engagement: Full Time

Fleet Coach to oversee rider operations, optimize delivery performance, and drive customer satisfaction. This role involves managing Fleet Coaches, ensuring operational efficiency, and implementing strategic improvements to enhance the rider network. Roles and Responsibilities Recruit, train, and lead Fleet Coaches to enhance rider sourcing & performance. Monitor and optimize rider efficiency, delivery times, and order completion rates. Design rider delivery rates and incentives for commercial efficiency and competitive engagement. Ensure adherence to safety protocols and company standards. Analyze delivery data and implement strategies to improve operational performance. Address customer complaints and drive continuous improvement in service quality. Develop strategic partnerships to expand the rider network and optimize costs. Generate reports on KPIs, fleet utilization and performance, and business growth. Onboard, foster & grow clients for areas under management purview. Data Analysis & Excel Proficiency (9/10): Advanced skills in MS Excel, including pivot tables, VLOOKUPs, and data visualization. Stakeholder Management (10/10): Strong interpersonal and communication skills to engage with internal and external stakeholders effectively. Budget Management (Preferred): Basic understanding of budget tracking and resource allocation

Expansion: Plan and execute growth strategies to expand into new territories and increase market penetration. Develop strategic partnerships with local businesses and stakeholders to drive growth. Ensure compliance with local regulations and legal requirements during expansion activities. Hiring: Lead the recruitment process for hiring on-roll employees, ensuring alignment with organizational standards and goals. Design and implement strategies to recruit and maintain a robust team of riders. Develop retention initiatives to motivate and retain staff, focusing on rider satisfaction. Capacity Building to Scale Up: Train and upskill team members to manage increasing operational demands. Optimize processes to enhance productivity and operational efficiency. Align infrastructure development with growth plans, including hubs, warehouses, and delivery networks. Operations Metrics: Monitor and optimize first-attempt delivery success rates to enhance customer experience. Track and improve order conversions through effective sales and operational strategies. Identify and rectify breaches in operational KPIs and SLAs, ensuring operational excellence. Minimize Return to Origin (RTO) rates through effective operational strategies and customer engagement. Hygiene Management: Ensure secure handling, reconciliation, and timely deposits of Cash on Delivery (COD) payments. Maintain an efficient inventory management system to minimize shrinkage or discrepancies. Implement and sustain 5S standards across all workspaces for a clean and organized environment. Cost Control: Drive initiatives to optimize revenue while controlling costs. Manage rider compensations in line with market standards to optimize costs. Establish and monitor petty cash policies for optimal utilization. Improve rider productivity through KPI tracking and process improvements. Prevent revenue leakage, especially related to weight discrepancies. Team Management: Organize training and skill development programs for all staff, including riders. Develop recognition and reward programs to motivate and engage employees. Conduct regular performance appraisals and provide constructive feedback to drive continuous improvement. Customer Management: Address and resolve customer escalations promptly to ensure satisfaction. Continuously improve Net Promoter Score (NPS) through customer feedback and surveys. Deliver exceptional customer experiences through personalized service. Stakeholder Management: Collaborate with the sales team to align operational goals with sales objectives. Address operational issues impacting stakeholders promptly. Coordinate capacity planning across departments to meet demand. Provide feedback to the tech team for app improvement and feature enhancement.

Job Summary: The Rider Management Manager oversees the recruitment, training, and performance of delivery riders in Quick Commerce. This role ensures seamless last-mile delivery operations. Key Responsibilities: 1. Rider Recruitment and Onboarding - Source, screen, and hire delivery riders - Conduct background checks and verification - Onboard riders with necessary training and equipment - Commercials negotiation 2. Rider Training and Development - Deliver training programs for riders - Help to design programs with L&D for riders - Ensure compliance with company policies and regulatory requirements - Monitor rider performance and provide feedback 3. Rider Engagement and Retention - Foster positive relationships with riders - Address rider concerns and resolve issues - Implement incentives and recognition programs 4. Performance Management - Monitor rider performance metrics (e.g., delivery times, accuracy) - Conduct regular performance reviews - Develop improvement plans for underperforming riders - To remove non performer 5. Operational Efficiency - Optimize rider routes and schedules - Manage rider utilization and capacity - Ensure adherence to operational protocols Key Performance Indicators (KPIs): 1. Rider hiring rate 2. Rider Retention rate 3. Rider rate card based on volume slabs & delivery schedules 4. Riders Schedule adherence ( shift based , slot based) & attendance 5.On-time delivery rate 6. Rider utilization rate 7. Customer satisfaction ratings 8. Safety incident rates 9. Compliance with regulatory requirements ( timely COD & Zero shipment damaged or lost & PODs) Skills Required: 1. Leadership and team management 2. Communication and interpersonal skills 3. Analytical and problem-solving skills 4. Familiarity with logistics and delivery operations of Rider management in QCom. 5.Knowledge of regulatory requirements & compliances

Key Responsibilities: Design intuitive, modern user interfaces for mobile and web platforms Create design systems with attention to visual hierarchy, typography scales, color palettes, and iconography Develop high-fidelity mockups, design specifications and collaborate closely with developers Requirements: Proficiency in Figma, Adobe Creative Suite, or similar design tools Strong foundation in visual design principles: typography, color theory, composition, and layout Portfolio demonstrating UI design skills with emphasis on visual hierarchy, visual aesthetics and interface craft Understanding of responsive design principles and mobile-first approaches Excellent communication skills and ability to present and defend design decisions Good to have: Design for accessibility Good to have: Understand user journeys and pain points Skills : - Adobe XD UI Design UX Design Visual Design Principles Responsive Design Design Systems High-Fidelity Mockups Visual Design Mobile-First Design Typography Color Theory Iconography Design Prototyping Web & Mobile Interface Design User Interface User Experience Visual Hierarchy Design Specifications User Journeys Accessibility Design

Manager to oversee rider operations, optimize delivery performance, and drive customer satisfaction. This role involves managing Fleet Coaches, ensuring operational efficiency, and implementing strategic improvements to enhance the rider network. Roles and Responsibilities - Recruit, train, and lead Field Recruiter Coaches to enhance rider sourcing & performance. - Monitor and optimize rider efficiency, delivery times, and order completion rates. - Design rider delivery rates and incentives for commercial efficiency and competitive engagement. - Ensure adherence to safety protocols and company standards. - Analyze delivery data and implement strategies to improve operational performance. - Address customer complaints and drive continuous improvement in service quality. - Develop strategic partnerships to expand the rider network and optimize costs. - Generate reports on KPIs, fleet utilization and performance, and business growth. - Onboard, foster & grow clients for areas under management purview. Required Skills: - 5+ years experience in fleet/logistics management. - Strong leadership, data analysis, and problem-solving skills. - Experience in quick commerce or last-mile delivery is Mandatory Preferred qualifications: - Bachelor's degree in Logistics/Supply Chain Management, Business, or related field.

Responsible for sourcing, training, and managing the performance of the rider fleet. This role focuses on recruitment, onboarding, service quality, and operational efficiency while ensuring adherence to company standards. The ideal candidate should have strong communication, leadership, and analytical skills to drive rider engagement and performance. Roles and Responsibilities - Develop and implement rider sourcing strategies using multiple recruitment channels. - Conduct interviews, background checks, and selection processes. - Manage the end-to-end recruitment cycle, from sourcing to onboarding. - Provide comprehensive training on platform usage, safety, customer service, and company policies. - Monitor rider performance, identify gaps, and implement coaching plans for improvement. - Track recruitment and performance metrics, analyze trends, and optimize strategies. - Ensure compliance with labour laws, company policies, and safety regulations. - Act as a point of contact for rider queries, grievances, and operational concerns. - Build strong relationships with riders, community partners, and stakeholders. - Assist in fleet expansion and workforce planning based on business needs. Required Skills: - 5+ years of experience in training, coaching, or performance management in logistics, transportation, or customer service. - Ability to source and manage a large rider fleet effectively. - Strong communication, leadership, and problem-solving skills. - Proficiency in data analysis tools and delivery management platforms. - Ability to work independently and in a fast-paced environment. - Familiarity with GPS navigation, delivery apps, and fleet management systems. - Willingness to travel locally and a valid drivers license. - Ability to handle and de-escalate challenging situations effectively. Preferred qualifications: - Bachelor's degree in Logistics/Supply Chain Management, Business, or related field. - Experience in high-volume hiring and fleet management. - Bilingual or multilingual skills. - Knowledge of local traffic laws and delivery regulations.

Develop and implement rider sourcing strategies using multiple recruitment channels. Conduct interviews, background checks, and selection processes. Manage the end-to-end recruitment cycle, from sourcing to onboarding. Provide comprehensive training on platform usage, safety, customer service, and company policies. Monitor rider performance, identify gaps, and implement coaching plans for improvement. Track recruitment and performance metrics, analyze trends, and optimize strategies. Ensure compliance with labour laws, company policies, and safety regulations. Act as a point of contact for rider queries, grievances, and operational concerns. Build strong relationships with riders, community partners, and stakeholders. Assist in fleet expansion and workforce planning based on business needs. Rider Recruitment,Sourcing Training & Development Performance Management Operational Efficiency Compliance & Safety Relationship Management Data Analysis & Reporting Technology & Tools Communication & Leadership Local Knowledge & Regulations

Fleet Manager to oversee rider operations, optimize delivery performance, and drive customer satisfaction. This role involves managing Fleet Coaches, ensuring operational efficiency, and implementing strategic improvements to enhance the rider network. Roles and Responsibilities Recruit, train, and lead Fleet Coaches to enhance rider sourcing & performance. Monitor and optimize rider efficiency, delivery times, and order completion rates. Design rider delivery rates and incentives for commercial efficiency and competitive engagement. Ensure adherence to safety protocols and company standards. Analyze delivery data and implement strategies to improve operational performance. Address customer complaints and drive continuous improvement in service quality. Develop strategic partnerships to expand the rider network and optimize costs. Generate reports on KPIs, fleet utilization and performance, and business growth. Onboard, foster & grow clients for areas under management purview. Data Analysis & Excel Proficiency (9/10): Advanced skills in MS Excel, including pivot tables, VLOOKUPs, and data visualization. Stakeholder Management (10/10): Strong interpersonal and communication skills to engage with internal and external stakeholders effectively. Budget Management (Preferred): Basic understanding of budget tracking and resource allocation

Responsible for sourcing, training, and managing the performance of the rider fleet. This role focuses on recruitment, onboarding, service quality, and operational efficiency while ensuring adherence to company standards. The ideal candidate should have strong communication, leadership, and analytical skills to drive rider engagement and performance. Roles and Responsibilities Develop and implement rider sourcing strategies using multiple recruitment channels. Conduct interviews, background checks, and selection processes. Manage the end-to-end recruitment cycle, from sourcing to onboarding. Provide comprehensive training on platform usage, safety, customer service, and company policies. Monitor rider performance, identify gaps, and implement coaching plans for improvement. Track recruitment and performance metrics, analyze trends, and optimize strategies. Ensure compliance with labour laws, company policies, and safety regulations. Act as a point of contact for rider queries, grievances, and operational concerns. Build strong relationships with riders, community partners, and stakeholders. Assist in fleet expansion and workforce planning based on business needs. Required Skills: 5+ years of experience in training, coaching, or performance management in logistics, transportation, or customer service. Ability to source and manage a large rider fleet effectively. Strong communication, leadership, and problem-solving skills. Proficiency in data analysis tools and delivery management platforms. Ability to work independently and in a fast-paced environment. Familiarity with GPS navigation, delivery apps, and fleet management systems. Willingness to travel locally and a valid drivers license. Ability to handle and de-escalate challenging situations effectively. Preferred qualifications: Bachelor's degree in Logistics/Supply Chain Management, Business, or related field.