Fleet Coach

Job Description

Develop and implement rider sourcing strategies using multiple recruitment channels. Conduct interviews, background checks, and selection processes. Manage the end-to-end recruitment cycle, from sourcing to onboarding. Provide comprehensive training on platform usage, safety, customer service, and company policies. Monitor rider performance, identify gaps, and implement coaching plans for improvement. Track recruitment and performance metrics, analyze trends, and optimize strategies. Ensure compliance with labour laws, company policies, and safety regulations. Act as a point of contact for rider queries, grievances, and operational concerns. Build strong relationships with riders, community partners, and stakeholders. Assist in fleet expansion and workforce planning based on business needs. Rider Recruitment,Sourcing Training & Development Performance Management Operational Efficiency Compliance & Safety Relationship Management Data Analysis & Reporting Technology & Tools Communication & Leadership Local Knowledge & Regulations