HR Service Delivery Representative - US Benefits and Leave Management

Job Description

About this role: Wells Fargo is seeking a HR Service Delivery Representative. In this role, you will: Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance Proactively seek ways to improve processes including, but not limited to query resolution, records management, and fulfillment of various transaction processing requests related to HR products and processes for own work and work group Perform moderately complex administrative, transactional, operational, or customer support tasks Be responsible for moderately complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc Receive direction from supervisor and escalate non-routine questions Interact with immediate team as well as internal customers on wide range of information related to the area of responsibility Required Qualifications: 2+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Human resources experience, clerical or customer service experience, or a combination of both Requires a working knowledge of some aspect of an HR function, and an understanding of HR policies and procedures Strong analytical skills with high attention to detail and accuracy Strong communication skills (written and verbal), and able to build strong relationships with internal and external clients Ability to effectively manage high volume administrative tasks, data entry and high accuracy Ability to maintain a high degree of confidentiality Working knowledge of Microsoft Outlook tools, Excel and basic reporting tools Ability to correspond with customers, responding to their questions and concerns with detailed information Knowledge of HR systems (Workday/ServiceNow) is desirable Ability to work in a complex matrix environment, encompassing a broad mix of cultures and client groups Excellent verbal, written, and interpersonal communication skills Strong administrative skills Job Expectations: Leveraging various Human Resources tools such as Workday, perform employee record look ups to research, validate and report out data, as requested Conduct research and respond to questions and escalations associated with the program, provide reports and status updates on the program, and submit accurate records to the Payroll teams to initiate program payouts Partner with Employee Care to provide Tier 2 support to inquiries and questions related to HR programs and manage, update and close HR Help Desk cases as assigned Pull/leverage HR reports to filter, qualify, validate and submit records for payroll processing such as for sign-on bonus payouts, in accordance with the defined HR policies and payment terms Create and update excel files including populating templates, and submitting for payroll uploads on a timely basis, in accordance with service level agreements Perform verifications of data based on defined criteria to ensure quality and accurate submissions and data matches (Quality Assurance monitoring and spot checks) Departmental report creation, analysis with compiling statics to identify trends. Research and troubleshoot any type of issue related to the Employee Benefit program administration and employee payment processing aligned to Billing. Provide support to a variety of HR activities across various HR functions such as benefits support and administration, compensation administration, performance management administration, learning administration, and so on (as needed on full time or project basis, with an opportunity to rotate across multiple HR domains) Provide support to other HR activities, as needed. Working Hours (1:30 PM - 10:30 PM IST) Posting End Date: 29 Jun 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.