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Wells Fargo
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HR Service Delivery Representative - US Benefits and Leave Management

HR Service Delivery Representative - US Benefits and Leave Management

Wells Fargo

2 - 7 years

7 - 17 Lacs

Hyderabad

Posted:1 hour ago| Platform:

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Skills Required

HR Service Talent Management Support Benefits Administration HRIS Incentive Plan Administration HR Products and Processes Talent Acquisition Support Pay/Payroll Administration HR Service Delivery Human Resources Operations Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

About this role:

Wells Fargo is seeking a HR Service Delivery Representative.

In this role, you will:

Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
Proactively seek ways to improve processes including, but not limited to query resolution, records management, and fulfillment of various transaction processing requests related to HR products and processes for own work and work group
Perform moderately complex administrative, transactional, operational, or customer support tasks
Be responsible for moderately complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc
Receive direction from supervisor and escalate non-routine questions
Interact with immediate team as well as internal customers on wide range of information related to the area of responsibility

Required Qualifications:

2+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Human resources experience, clerical or customer service experience, or a combination of both
Requires a working knowledge of some aspect of an HR function, and an understanding of HR policies and procedures
Strong analytical skills with high attention to detail and accuracy
Strong communication skills (written and verbal), and able to build strong relationships with internal and external clients
Ability to effectively manage high volume administrative tasks, data entry and high accuracy
Ability to maintain a high degree of confidentiality
Working knowledge of Microsoft Outlook tools, Excel and basic reporting tools
Ability to correspond with customers, responding to their questions and concerns with detailed information
Knowledge of HR systems (Workday/ServiceNow) is desirable
Ability to work in a complex matrix environment, encompassing a broad mix of cultures and client groups
Excellent verbal, written, and interpersonal communication skills
Strong administrative skills

Job Expectations:

Leveraging various Human Resources tools such as Workday, perform employee record look ups to research, validate and report out data, as requested
Conduct research and respond to questions and escalations associated with the program, provide reports and status updates on the program, and submit accurate records to the Payroll teams to initiate program payouts
Partner with Employee Care to provide Tier 2 support to inquiries and questions related to HR programs and manage, update and close HR Help Desk cases as assigned
Pull/leverage HR reports to filter, qualify, validate and submit records for payroll processing such as for sign-on bonus payouts, in accordance with the defined HR policies and payment terms
Create and update excel files including populating templates, and submitting for payroll uploads on a timely basis, in accordance with service level agreements
Perform verifications of data based on defined criteria to ensure quality and accurate submissions and data matches (Quality Assurance monitoring and spot checks)
Departmental report creation, analysis with compiling statics to identify trends.
Research and troubleshoot any type of issue related to the Employee Benefit program administration and employee payment processing aligned to Billing.
Provide support to a variety of HR activities across various HR functions such as benefits support and administration, compensation administration, performance management administration, learning administration, and so on (as needed on full time or project basis, with an opportunity to rotate across multiple HR domains)
Provide support to other HR activities, as needed.
Working Hours (1:30 PM 10:30 PM IST)

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