3 Hr Service Jobs

About this role: Wells Fargo is seeking a HR Service Delivery Representative. In this role, you will: Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance Proactively seek ways to improve processes including, but not limited to query resolution, records management, and fulfillment of various transaction processing requests related to HR products and processes for own work and work group Perform moderately complex administrative, transactional, operational, or customer support tasks Be responsible for moderately complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc Receive direction from supervisor and escalate non-routine questions Interact with immediate team as well as internal customers on wide range of information related to the area of responsibility Required Qualifications: 2+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Human resources experience, clerical or customer service experience, or a combination of both Requires a working knowledge of some aspect of an HR function, and an understanding of HR policies and procedures Strong analytical skills with high attention to detail and accuracy Strong communication skills (written and verbal), and able to build strong relationships with internal and external clients Ability to effectively manage high volume administrative tasks, data entry and high accuracy Ability to maintain a high degree of confidentiality Working knowledge of Microsoft Outlook tools, Excel and basic reporting tools Ability to correspond with customers, responding to their questions and concerns with detailed information Knowledge of HR systems (Workday/ServiceNow) is desirable Ability to work in a complex matrix environment, encompassing a broad mix of cultures and client groups Excellent verbal, written, and interpersonal communication skills Strong administrative skills Job Expectations: Leveraging various Human Resources tools such as Workday, perform employee record look ups to research, validate and report out data, as requested Conduct research and respond to questions and escalations associated with the program, provide reports and status updates on the program, and submit accurate records to the Payroll teams to initiate program payouts Partner with Employee Care to provide Tier 2 support to inquiries and questions related to HR programs and manage, update and close HR Help Desk cases as assigned Pull/leverage HR reports to filter, qualify, validate and submit records for payroll processing such as for sign-on bonus payouts, in accordance with the defined HR policies and payment terms Create and update excel files including populating templates, and submitting for payroll uploads on a timely basis, in accordance with service level agreements Perform verifications of data based on defined criteria to ensure quality and accurate submissions and data matches (Quality Assurance monitoring and spot checks) Departmental report creation, analysis with compiling statics to identify trends. Research and troubleshoot any type of issue related to the Employee Benefit program administration and employee payment processing aligned to Billing. Provide support to a variety of HR activities across various HR functions such as benefits support and administration, compensation administration, performance management administration, learning administration, and so on (as needed on full time or project basis, with an opportunity to rotate across multiple HR domains) Provide support to other HR activities, as needed. Working Hours (1:30 PM 10:30 PM IST)

Role & responsibilities HR Strategy & Transformation is a team of HR Professionals who specializes in select areas within HR to help our clients target and deliver values for their HR and Talent investments using a distributed delivery model, and can be deployed globally - onsite, near shore and offshore. The key areas of work include: HR Operating Model HR Op Model Design, Organization Design, Capability Enhancement Competency Based Talent Management Competency Modelling, Design, Assessment and Integration with HR & Talent processes Workforce Management Workforce effectiveness analysis, planning and optimization HR Shared Services HR Shared service Assessment, Design and Deployment Process Excellence HR & Talent Processes design, innovation & Implementation HR SaaS Implementation SaaS Process design, configuration, training & Change Enablement Bring your best skills forward to excel in the role: Knowledge and application of Business Process Re-engineering HR and TM Process Design experience HR system implementation experience Conduct HR Policy Design and harmonization Project Management of large HRT engagements Design and deployment of HR Service Delivery Model across diverse set of organizations Desired knowledge of Cloud HR Platforms (SuccessFactors/Workday/Oracle/SAP) Knowledge of outsourcing business model of key HR processes Talent Management Processes including Talent Acquisition and Performance Management and Rewards. Talent Availability and Competency Modeling and Assessment Sourcing Strategy, Recruitment Process Optimization Performance Measurement, Rewards Audit and Strategic Role Assessment Minimum 3 plus years of work experience after Master's Degree and significant years of experience in Human Resource Transformation and Talent Management related projects is desired. This individual must be comfortable working at the highest levels of client organizations and interacting closely with the C level executives in a range of environments The individual should be comfortable functioning in a broadly positioned and highly diverse consulting firm The individual should be comfortable with the Pre sales ,sales and delivery cycle in a global client engagement model The individual should possess an impressive executive demeanor, a team oriented and collaborative approach, and excellent presentation skills, including strong oral and writing capabilities

Position Summary Provide subject matter and process expertise within a team of HR Operations specialists responsible for delivering HR operational services to the employees and business. Acting under limited supervision, the incumbent will utilize their full HR Services/Operations knowledge to implement new services, drive improvements to existing processes, and coordinate/deliver more complex transactions. Position Responsibilities: Perform transactions and handle associated tasks for employee life cycle management in Workday. Manage job-related data service requests for HR. Serves as primary, daily contact on delivery of services; Develops, implements, documents, and monitors scope of work to ensure delivery of high-quality service. Exercises judgment in resolving issues or in making recommendations. Receives little instruction on daily work, general instructions on newly introduced assignments. Acts as a key advisor to the teams operational support services such as Benefits, Payroll, HR Compliance, LOA, Time & Attendance, staffing and workers compensation. Develop and maintain comprehensive knowledge of all HR services processes Utilize HR Ops knowledge to coordinate more complex processes related to the delivery of HR support Partner with HR Ops team and various HR organizations for development and execution of different HR programs and process improvements. Participate in new system implementations impacting or requiring expertise from HR Operations Assist in data gathering, reporting and metrics. Qualifications & Requirements: A full-time bachelors degree in business, Computers, Human Resources, or related field. 2-5 years of experience in HR services or operations. Proficiency in HR management software (preferably Workday) and Microsoft Office. Strong customer service skills Strong collaborator with all HR areas Excellent communication and interpersonal skills. High level of discretion and confidentiality while handling sensitive information. Ability to handle multiple tasks concurrently Preferred Attributes: Prior experience with Workday Payroll, Workday Benefits, ServiceNow, ADP Global View and Time and Attendance systems Experience in a Call Center environment is a plus Work Schedule: Evening Shift/ US Shift (6:00 PM to 2:00 AM), Hybrid