HR Service Delivery Associate Manager

About The Role
Skill required: Employee Services - Employee Data Process Design

Designation: HR Service Delivery Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you do?Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. The design of employee data processes to manage employment data, records and transactions using standard technologies and processes. Employee Services - More into query/case managementEstablish and maintain key relationships with the client, team leads and client management.Can act as a subject matter expert Understand and adhere to Data Protection Criteria.Excellent organizational & prioritisation skills.Multi-cultural awareness.Excellent English Language communication skills Business Case DevelopmentBusiness Operations ManagementBusiness Process DesignBusiness Process ImplementationOperations ManagementProblem SolvingProcess ArchitectureQuality ManagementService Quality ManagementExcellent Business Excellence knowledgeTeam PlayerExcellent Customer Service skillsProven expertise in multiple Support Desk such as HRO and Learning servicesAt least 5 years of HR ExperienceOverall 9+ years of work experience in team handling role.Workday Experience a plus HR Domain certification would be a plus Strong MS Office and Excel skills Proficient with Operational Excellence Practices Experience in Outsourcing Operations and in Helpdesk Operations

What are we looking for?Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the clientEnsure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other initiatives as requiredWork closely with the support function teams to ensure continuously enhancement in quality of service delivery to the clients via automation and artificial intelligence. Manage and contribute in the Gen 4 Innovation and Continuous improvement processes for teams and overall businessInitiate, design and implement business process excellence improvementsDemonstrate, and seeks to deepen, an awareness of business industry issues and driversMake decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business.Provide solutions to complex business problems within the service line.

Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
QualificationAny Graduation