HR Service Specialist

Position Summary

Provide subject matter and process expertise within a team of HR Operations specialists responsible for delivering HR operational services to the employees and business. Acting under limited supervision, the incumbent will utilize their full HR Services/Operations knowledge to implement new services, drive improvements to existing processes, and coordinate/deliver more complex transactions.

Position Responsibilities:

• Perform transactions and handle associated tasks for employee life cycle management in Workday. Manage job-related data service requests for HR.
• Serves as primary, daily contact on delivery of services; Develops, implements, documents, and monitors scope of work to ensure delivery of high-quality service.
• Exercises judgment in resolving issues or in making recommendations. Receives little instruction on daily work, general instructions on newly introduced assignments.
• Acts as a key advisor to the teams operational support services such as Benefits, Payroll, HR Compliance, LOA, Time & Attendance, staffing and workers compensation.
• Develop and maintain comprehensive knowledge of all HR services processes
• Utilize HR Ops knowledge to coordinate more complex processes related to the delivery of HR support
• Partner with HR Ops team and various HR organizations for development and execution of different HR programs and process improvements.
• Participate in new system implementations impacting or requiring expertise from HR Operations
• Assist in data gathering, reporting and metrics.

Qualifications & Requirements:

• A full-time bachelors degree in business, Computers, Human Resources, or related field.
• 2-5 years of experience in HR services or operations.
• Proficiency in HR management software (preferably Workday) and Microsoft Office.
• Strong customer service skills
• Strong collaborator with all HR areas
• Excellent communication and interpersonal skills.
• High level of discretion and confidentiality while handling sensitive information.
• Ability to handle multiple tasks concurrently

Preferred Attributes:

• Prior experience with Workday Payroll, Workday Benefits, ServiceNow, ADP Global View and Time and Attendance systems
• Experience in a Call Center environment is a plus

Work Schedule: Evening Shift/ US Shift (6:00 PM to 2:00 AM), Hybrid