HR Operations Manager – UPL Global Business Services (GBS)

Job Title: HR Operations Manager – UPL Global Business Services Limited (GBSL)

Location

Reporting To

UPL GBSL (Global Business Services Limited)

Role Overview:

The HR Operations Manager – UPL GBS will lead the delivery of scalable, efficient, and employee-centric HR services across UPL’s global operations. This role is pivotal in driving transformation through process standardization, and data-driven insights. The manager will collaborate with global teams to ensure seamless service delivery, compliance, and continuous improvement within the GBS framework.

Key Responsibilities:

HR Service Delivery & Operations

• Manage end-to-end HR operations including onboarding, offboarding, payroll, benefits, and employee lifecycle processes across UPL’s global entities.
• Ensure consistent and high-quality service delivery aligned with defined SLAs and KPIs.
• Oversee HR helpdesk operations to ensure timely resolution of employee queries.

Process Excellence & Standardization

• Drive harmonization of HR processes
• Implement continuous improvement initiatives
• Champion automation and scalability with platforms like SAP SuccessFactors

Compliance & Governance

• Ensure compliance with global labor laws, data privacy regulations, and UPL’s internal governance standards.
• Conduct periodic audits and risk assessments to uphold operational integrity and mitigate risks.

Team Leadership & Collaboration

• Foster a culture of innovation, accountability, and service excellence.
• Collaborate with HR COEs, regional HR leaders, and business stakeholders to align operational goals with UPL’s strategic priorities.

Analytics & Reporting

• Leverage analytics tools to generate actionable insights on workforce trends, service performance, and employee experience.
• Deliver dashboards and reports to senior leadership to support data-driven decision-making.

Scaling up & Operational Budget

• Lead the strategic scaling of GBS operations by expanding service scope, increasing delivery capacity, and enhancing operating models to support UPL’s global growth and transformation initiatives.
• Manage operational budgets and identify opportunities for cost optimization.

Qualifications & Experience:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.
• 6+ years of progressive HR experience, with at least 3 years in a GBS or shared services environment.
• Strong expertise in HR systems (SAP SuccessFactors), process automation, and service delivery models.
• Proven leadership in managing cross-functional, multicultural teams.
• Excellent communication, stakeholder engagement, and problem-solving skills.