HR Operations Administrator

Job Title: HR Operations Administrator - India

Location: Mumbai

Reports To: Head of HR Operations

Company Overview:

Our customers are at the heart of everything we do, we endeavor to take a customer-led approach across our operations striving to serve our customers with a seamless experience no matter what facility or region they are in. Finding the right solutions for our customers starts with finding the right people for Colt DCS. We believe in creating a healthy, learning environment for our employees to flourish.

Position Summary:

Key Responsibilities:

Colleague Support

• Serve as the first point of contact for HR related queries from employees, managers and external stakeholders
• Provide guidance on HR procedures, systems and benefit programs
• Escalate complex queries and policy advice to appropriate HR team when needed
• Ensure FAQ’s and knowledge base is maintained with up-to-date information

HR Administration

• Manage and maintain accurate employee records in HR System and employee electronic records
• Prepare employment letters, contracts and other documentation as required
• Support onboarding and offboarding processes, including working with 3rd party vendor to complete background checks, system set up and exit interviews
• Ensure the Standard Operating Procedures (SOP’s) are followed and updated as and when a change to process is made

Benefits Administration

• Assist employees with benefits enrollment, changes and queries
• Process benefit changes related to life events, new hires and terminations and ensure master data is updated accordingly
• Liaise with benefits providers to ensure timely and accurate enrollment and resolution of issues
• Support annual enrollment processes working closely with the Reward and Benefits Manager

Data Management:

• Ensure employee data is accurate, updated and maintained securely
• Assist in auditing HR and benefits data for compliance with policies and regulations
• Ensure employee data is managed in line with Global and local data policies

Skills and Experience:

• Min 4 years' experience in an HR Administrative, Shared Services role
• Previous experience of working with HRIS platforms ie SAP Success Factors, Workday etc
• Excellent Microsoft Office skills, especially MS Word, Excel
• Highly organized and able to effectively multi-task and prioritize workload.
• English as the first language is preferred both written and spoken
• Familiar with local employment laws, benefit regulations and HR compliance

Certifications:

- Working towards a recognized qualification eg CiPD