Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Job ID: 35404 Job Level: PT1 Core/Advance Job Location: Bangalore/Gurgaon Function: Chief Operations Office (COO) Employment Type: Permanent Why we need this role: Network Operations and Services Specialists provide 24/7 second level technical service, operational expertise and guidance to contribute to the resolution of complex issues and necessary critical care for faults Why we need this role: At Colt we are changing the perception of our business and industry sector through power of connectivity. As part of this transformation we are growing new services and teams to facilitate and drive the business to the next level. The primary function of role is to carry out 2nd level troubleshooting including circuit level diagnostics, re-provisioning of circuits, configuration changes to resolve customer issues/faults for all Colt products delivered over the Colt IP/ SDWAN network with participation in 24x7 shift roster. Develop customer solutions to address a variety of business problems across IP/SDWAN domain. Acts a point of contact on multiple functional areas related to IP technologies and able to configure the Circuits on different vendor equipment, Technologies and various Network Management Systems. What you will do: Fault resolution for service related incidents over IP/ SDWAN network . This will need live troubleshooting on Colt s IP Circuits to resolve customer faults. Ensure providing excellent customer support and partner coordination, including optimizing resource levels and continuous improvement of performance and process. Working on Planned activities of Customer Circuits in coordination with Field technicians and Node operation teams to resolve/test services in outage window. Provide seamless service across team, working closely with wider sub function team and other GCA teams. Work with the team/function manager team to identify and deliver positive cultural change and efficient business. Manage day-to-day line activities, prioritize and make impact assessments within existing processes and procedures towards achieving agreed targets/KPIs Build strong relationships with internal customers and other Colt teams. What we re looking for: 6+ years of experience in relevant domain/team, experience in global customer-facing/ partner relationship environment. Assurance/ Migration/ Provisioning/ Configuration /Fault Management/2nd level core troubleshooting experience on IP/ SDWAN network, equipment & customer circuits/services and management systems. A good understanding and proven provisioning /troubleshooting experience in the following technologies: IPVPN, Internet Services over Tier-1 ISP network and SDWAN services. Experience on Nokia/ ALU, Juniper and Cisco vendor equipment is preferred. Advanced knowledge of BGP, ISIS, MPLS (L2, L3 VPN), IPSec, Traffic Engineering SDWAN (Versa, Fortinet, etc.) Able to demonstrate a high level of capability to resolve incidents and enquiries, from a second level perspective, for all product groups. Fluent in English (written and spoken). In-depth knowledge of KPIs/performance metrics Formal or informal coaching and mentoring of team Drive to achieve best in class customer service. Ability to manage and support demanding customers. Industry certifications (e.g., CCNA, CCNP, etc.) in relevant areas will be a plus Graduate -Electronics/ Computers/ Communication or related field or related streams with relevant technology and leadership experience. Skills Network Operations Carrier Services Workflow Management Business Intelligence Telecom Vendor Management Service Level Management Network Operations Standards and Procedures Network Operations Diagnostics Education A bachelor s or master s degree in Business, IT, Computer Science, Telecommunications or a relevant field What we offer you: Looking to make a mark? At Colt, you ll make a difference. Because around here, we empower people. We don t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you ll be encouraged to be yourself because we believe that s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at Our People site including our Empowered Women in Tech.

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Technical Lead/ Senior Technical Lead, Network Operation Centre (Transmission) Job ID: 35372 Job Level: PT1 Core/ Advance Job Location: Gurugram/ Bangalore Function: COO Employment Type: Permanent Working pattern: Hybrid Why we need this role: At Colt, we are changing the perception of our business and industry sector. As part of this transformation, we are growing new services and teams to facilitate and drive the business to the next level. Colt provides world-class network and communications services to information-intensive businesses across Europe, Asia and North America. With local market understanding and global reach - Colt is big enough to deliver and small enough to care. To provide subject matter expert (SME) support to the team for managing complex and major network incident faults with first time correct investigation and troubleshooting with full responsibility 24*7. This involves managing the appropriate, timely level of escalation on complex, escalated and reoccurring network faults Work closely with cross functional teams within Colt and 3rd party suppliers to ensure that delivery of the architecture is fit for purpose and meets the NOC expectations Work independently and in a hands-on manner Participate/ Drive the technical design NOC requirement from high level architecture through to detailed interface designs. Join us and you will be part of a fast-growing community of like-minded experts to grow and learn alongside you in your career. What you will do: Expert domain knowledge in multiple telecom technologies (DWDM, Ethernet and SDH) To act as an 2nd escalation point internally and support on call for Network incident driven escalations Major network incidents 24*7 Develop and deliver a programme of continuous improvement, focusing on process, procedure and methods used to provide effective network management Significant contributor to the high performance work environment by establishing and achieving high standards consistent with our objectives Establishment of strong communication / relationships with functional leaders to enhance communication and co-ordination of network management activities Mentor employees with a strong pro-active growth mind-set Proactively identify and help to resolve gaps in the designs as they are found, through the build and test cycles Validate HLDs with user communities of the systems affected and providing sign off . Provides support to developers , project manager , business owners during implementation of projects, assist in design change requests. Deep understanding of Telecom Network design and architectures Participate in user acceptance testing, project workshops and other activities as a NOC user to ensure NOC requirements are met in a smooth manner and there is no NOC impact What we re looking for: Skills Experience Technology specialist Technical management of MNIs and complex faults 24*7 Resolution manager for MNI End to end fault resolution on escalated faults Drive and track corrective actions Support UAT and SIT testing ISO audit compliance Internal technical trainer for skill development Internal ticket audit and feedback Continuous process improvements Participation in customer calls along with Sales/CRM/IM etc. Ability to deal with Escalations (Internal/ external). Proven experience in Telco Service Assurance and Trouble to Repair processes Knowledge of Relational Database concepts and ability to review database structures and define high level query strategies Working / Hands-on knowledge experience of optical WDM DWDM networks (Adva, Infinera, Nortel, Ciena, Nokia) and SDH Working knowledge of Ethernet / Metro-Ethernet networks (Preferably Nokia Siemens Network MSP, Alcatel Lucent MSP ) Qualifications Essential:- Electronics Communication Engineer (Diploma or B.E.) with 6+ years experience in Network Management / OM profile in multi-vendor environment Results oriented Collaborative team player Desirable:- ITIL foundation. Fluent in English (written and spoken). What we offer you: Looking to make a mark At Colt, you ll make a difference. Because around here, we empower people. We don t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you ll be encouraged to be yourself because we believe that s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at Our People site including our Empowered Women in Tech.

Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business knowing that their data centre strategy is ready for the demands of tomorrow We have over 25 years of experience in the industry delivering on our vision of being the most trusted and customer centric data centre operator in the market We put environmental awareness at the heart of everything we do because we know its the right thing to do for our planet Thats why were taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey Colt DCS has set comprehensive near and long term Science Based Targets to cut our emissions in line with the SBT is latest Net Zero Standard. Short Description Supervise local HR teams, provide strong knowledge of local labour regulations, and oversee implementation of company policies. Job Summary HR Country Managers have proven experience in delivering HR services, managing teams, and applying their expertise of local labour regulations to support business leaders navigate local complexities. HR Country Managers will work with Business Leaders on strategic initiatives including workforce planning, budgeting, and people development. Job Description Typical tasks and responsibilities will include: Driving alignment between HR strategy and business goals. Setting performance standards and evaluating local HR teams. Identifying short and long-term hiring needs for the region. Preparing individual development plans, and implementing retention plans for key talent. Providing subject matter expertise to help the business deliver HR needs. Participating in the design and implementation of HR projects and policies. Managing complex employee relations casework. Advising managers on the terms and conditions of employment. Continuously monitoring and reviewing HR policies and processes. Skills Employee Relations HR Best Practices Building and Managing Teams Supervisory Leadership Relationship Management Education A bachelor s or master s degree in human resources or a relevant field What we offer: Colt DCS is a growing business that is investing in its people Our people are defined by their ability to make things happen and deliver on their promises We offer skill development learning pathways and accreditation to help our people perform at their best regardless of role and location. In addition to offering competitive salaries and incentive plans a range of benefits and local rewards packages are offered to staff Colt DCS recognises the importance of a work life balance. Some benefit examples are Pension and insurance options Access to a virtual business school for ongoing learning Business mentoring Discounts with local hospitality and retail providers Flexible working and relaxed dress code Two days annually to spend on volunteering opportunities

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Details Job Level: S2 Job Location: Bangalore/ Gurgaon Function : People and Culture (HR) Why we need this role You will be a part of global HR Shared Services team, focusing on efficient operations, data integrity, compliance, and process simplification. The role requires expertise in SAP SuccessFactors (SF), ticket management systems, and operational excellence to ensure the delivery of high-quality services. You will oversee employee data management, optimize processes, and ensure compliance with SLAs, audits, and global regulations. What you will do Operational Leadership Oversee the global HR Shared Services team, ensuring seamless delivery of services and adherence to SLAs. Provide functional expertise across SAP SuccessFactors modules, including: Job architecture and position management Recruitment, onboarding, and offboarding Employee central Onboarding Compensation and time off management Reporting and analytics Process optimization Identify, simplify, and streamline global HR processes to enhance operational efficiency and user experience. Data management & compliance Ensure accurate and secure management of employee data in SAP SF, maintaining data integrity and reliability. Team management Lead, coach, and develop the HR Shared Services team, fostering a collaborative and high-performing culture. Service level management Establish, monitor, and report on service level agreements (SLAs) and key performance indicators (KPIs). Stakeholder collaboration Act as the primary liaison between HR Shared Services, HRIS, and other stakeholders to ensure alignment on global goals and priorities. Strategic Initiat ives Contribute to the design and implementation of the global HR Shared Services strategy, ensuring scalability and alignment with organizational goals. Lead cross-functional projects to improve HR service delivery and employee experience globally. What we re looking for Education & Experience A strong focus on operations and SAP SuccessFactors within a HR Shared Services environment Proven track record of managing ticketing systems and HR service delivery in a global shared services environment. Demonstrable experience in process optimization and leading global teams. Technical Skills Functional expertise in SAP SuccessFactors modules (e.g., Employee Central, Compensation, Time Off, RBP, Reporting). Hands-on experience with ticket management systems and workflow optimization tools. Proficiency in compliance regulations and audit requirements for HR data. Soft Skills Excellent problem-solving and analytical skills. Effective communication and interpersonal skills with a global mindset. High attention to detail and proactive issue resolution. What we offer you: Looking to make a mark? At Colt, you ll make a difference. Because around here, we empower people. We don t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you ll be encouraged to be yourself because we believe that s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at Our People site including our Empowered Women in Tech.

Job Title: Finance Manager Location: Mumbai Reports To: Head of Finance India Company Overview: Colt Data Centre Services has over 20 years’ experience in designing, building and operating energy-efficient, reliable data centres - hosting significant financial, media, corporate and cloud wholesale providers across the world. Our customers are at the heart of everything we do, we endeavour to take a customer-led approach across our operations striving to serve our customers with a seamless experience no matter what facility or region they are in. Finding the right solutions for our customers starts with finding the right people for Colt DCS. We believe in creating a healthy, learning environment for our employees to flourish. Position Summary: We are seeking a detail-oriented and experienced Finance Manager to support DCS India Business, reporting to the Head of Finance India. This role will primarily focus on Management Reporting, Monthly GL close monitoring and financial analysis, Statutory and Internal Audits, Balance sheet controls, periodic Budgeting and Forecasting and interface with various business teams and global finance team. The ideal candidate will possess a deep understanding of accounting principles, with specific experience into Management Accounting, financial reporting, and the effective execution of end-to-end accounting processes. Strong leadership and analytical skills, coupled with experience in matrix organization stakeholder management will be key to success in this role. Your expertise will support the financial reporting processes and contribute to strategic decision-making throughout the organization. Key Responsibilities: Lead the preparation, review, and analysis of monthly, quarterly, and annual financial statements in accordance with GAAP and IFRS standards. Ensure accurate and timely reporting of financial data to internal stakeholders and external parties, including regulatory bodies and auditors. Implement and maintain robust financial reporting frameworks and processes, enhancing the accuracy and efficiency of reporting cycles. Collaborate with cross-functional teams to ensure alignment on financial data and reporting requirements, driving a culture of transparency and accountability. Conduct variance analysis and provide insightful commentary on financial performance, identifying trends and areas for improvement. Manage the annual audit process, liaising with external auditors and ensuring adherence to compliance requirements. Mentor and develop colleague in finance, fostering a collaborative and high-performing team culture. Collaboration and Communication: Exceptional analytical and problem-solving skills, with a keen attention to detail. Strong verbal and written communication skills, enabling effective collaboration with senior leadership and cross-functional teams. Ability to thrive in a fast-paced environment and adapt to changing priorities with a positive attitude. A proactive approach to identifying opportunities for process improvements and efficiencies. Qualifications and Experience: Bachelor’s degree in accounting, finance, or a related field: CA, CPA or CMA certification is preferred. Minimum of 8 years of progressive accounting experience, with at least 2 years in a managerial role, ideally within a shared services environment. Strong knowledge of accounting principles, financial reporting, and regulatory compliance. Proficiency in accounting software (e.g., SAP, Oracle, HFM, BPC or similar ERP systems) and Microsoft Excel. Experience with data visualization tools like Power BI etc. to enhance reporting capabilities will be an added advantage. Excellent analytical, organizational and time-management skills. Strong communication and interpersonal skills, with the ability to collaborate effectively across the wider finance team and other departments. Show more Show less

Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business knowing that their data centre strategy is ready for the demands of tomorrow We have over 25 years of experience in the industry delivering on our vision of being the most trusted and customer centric data centre operator in the market We put environmental awareness at the heart of everything we do because we know its the right thing to do for our planet Thats why were taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey Colt DCS has set comprehensive near and long term Science Based Targets to cut our emissions in line with the SBT is latest Net Zero Standard. Short Description Manages financial accounting and reporting teams, responsible for timely and accurate completion of deliverables, mentors and supports the development of team members. Job Summary Responsible for overseeing end-to-end finance operations, balance sheet analysis and reconciliations, review and management of month end Profit and Loss, Fluctuation variance analysis and review of statutory accounts, looking to make improvements to procedures and controls, as well as ad-hoc projects and requests as and when they come up. Job Description Typical tasks and responsibilities will include: Managing and overseeing the daily operations of the department, including accounting activities for: Regional Finance, General Accounting and Bank, Group Consolidation and Intercompany, Voice Revenue Team, Capex, Group Accounting, IFRS 16, Network Revenue, RV Support Leading a team of Accounting professionals Monitoring and analysing data and producing financial reports or statements Establishing and enforcing proper accounting methods, policies and principles Coordinating and completing annual audits Assigning projects and directing staff to ensure compliance and accuracy Skills Financial Reporting Financial Analysis Building and Managing Teams Auditing Supervisory Leadership Accounting Methods Accounting Best Practices Accounting Rules/Guidelines Education A bachelor s or master s degree in Finance or relevant field What we offer: Colt DCS is a growing business that is investing in its people Our people are defined by their ability to make things happen and deliver on their promises We offer skill development learning pathways and accreditation to help our people perform at their best regardless of role and location. In addition to offering competitive salaries and incentive plans a range of benefits and local rewards packages are offered to staff Colt DCS recognises the importance of a work life balance. Some benefit examples are Pension and insurance options Access to a virtual business school for ongoing learning Business mentoring Discounts with local hospitality and retail providers Flexible working and relaxed dress code Two days annually to spend on volunteering opportunities

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Short Description Role title: Supply Chain Systems Manager Colt Level: S2 Function: finance Reports to: Director Finance Systems Why we need this role Colt currently has a great opportunity for a highly experienced SAP S/4HANA Supply Chain / Materials Management (MM) subject matter expert to join our finance systems team. The successful candidate will be responsible for the end-to-end supply chain process from a systems perspective working closely with end users, IT development and support teams, Colt s supply-chain partners and other key stakeholders. The role holder will support both business-as-usual (BAU) activities and ongoing projects, providing deep process and systems knowledge to simplify and automate business operations. What you will do Utilise deep SAP knowledge to support daily operations through best practice analysis, recommended solutions and timely responses Develop in-depth knowledge of Colt s supply chain interfaces through close collaboration with internal IT functions and key supply chain partners Develop and maintain high quality, fit-for-purpose process maps and documentation Develop and maintain high quality training material, and deliver appropriate training and knowledge transfer to business users Proactively seek process and/or system opportunities for enhancement, simplification and automation; engage with key stakeholders to gather requirements and take ideas through to successful deployment Ensure Governance processes are closely adhered to in systems development activity through the production of complete and accurate requirements documentation and guidance in ensuring the completion of fully evidenced testing Understand the role and importance of the accuracy and integrity of MM data in financial accounting and regulatory compliance Key point of contact for supply chain interface testing during periods of planned downtime Revise, maintain and test business continuity plans for MM Develop a basic working knowledge of related systems and processes Relationship and key contacts Internal Supply Chain, service delivery, Finance (including tax,) and DIO teams across the UK, Europe and Asia IT development and support teams External supply chain partners What we look for 5+ years experience and expertise of MM in SAP ECC and S/4HANA, contributing in both a project and BAU capacity Excellent business process knowledge with close attention to detail in supply chain management and associated financial transactions to ensure completeness and data accuracy Strong ability to identify, analyse and solve problems Demonstrable curiosity in relation to system and process functionality Experience in coordinating and/or executing system testing Experience in training or knowledge sharing with end users Excellent communication and interpersonal skills with the ability to grasp complex concepts Organized with ability to multi-task and contribute as part of an international cross-functional team Graduate in a relevant field SAP S/4 certification in MM or related field would be advantageous Graduate in a relevant field SAP S/4 certification in MM or related field would be advantageous Skills Business Processes Data Management Data Analysis Information Technology Financial Systems Project Management Education A bachelor s or master s degree in IT, Business Administration or a related field What we offer you: Looking to make a mark? At Colt, you ll make a difference. Because around here, we empower people. We don t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you ll be encouraged to be yourself because we believe that s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at Our People site including our Empowered Women in Tech.

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Job ID: 35488 Job Level: PT1 Core Job Location: Gurgaon/ Bangalore Function: Chief Operations Office (COO) Why we need this role: To provide technical resolution to faults on Colt backbone networks, owning all complex hardware / software faults generated on the network to resolve any issues escalated by the team and working to further improve and enhance the processes. This will involve managing the appropriate, timely level of escalation on complex, escalated and reoccurring network faults. . What you will do: Co-ordinates investigations and proposals for changes and circumventions; monitors implementation of remedies in liaison with other functions Determines and initiates preventive measures, such as identifying and investigating suspect software and other components Makes decisions and gives information and advice for incident control, in line with SLAs Ensures incidents, problems and resolutions are fully documented within the relevant reporting systems and syndicated to all stakeholders Monitors deviations from requirements or SLAs and takes appropriate action Analyses problem management processes, advises on improvements and leads project activity to implement them Analyses trends, creates and monitors plans and strategies to investigate and resolve incidents and problems What we re looking for: The ideal candidate with 6+ years of relevant industry experience in operations (Access and Core Network). Good understanding/Knowledge on troubleshooting/ installation on Core IP network backbone. SDWAN experience will be preferred. Excellent knowledge of Cisco IOS XR, Juniper JUNOSe Advanced knowledge of BGP, ISIS, MPLS (L2, L3 VPN), IPSec, Traffic Engineering Basic understanding of the architecture of the following hardware platforms; Cisco NCS, Cisco ASR and Juniper MX Basic understanding of the architecture of the following switching platforms; Cisco 3750, 4948, etc. Alcatel 7470, 7270 (5620SAM) Cisco ACI, SDWAN (Versa, VeloCloud, etc.) Basic understanding of SDH and optical technology. Knowledge of QOS techniques. Understanding of ARBOR Peak flow and TMS advantageous. Good Shell, Perl or Python experience and can demonstrate writing scripts. Skills Network Operations Carrier Services Business Intelligence Building and Managing Teams Supervisory Leadership Network Operations Standards and Procedures Network Operations Diagnostics Education A bachelor s or master s degree in Information Technology, Engineering or a relevant field What we offer you: Looking to make a mark? At Colt, you ll make a difference. Because around here, we empower people. We don t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you ll be encouraged to be yourself because we believe that s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at Our People site including our Empowered Women in Tech.

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Job ID- 35584 Job Title - Senior Engineer/Technical Lead, Security Operations Location- Gurgaon/ Bangalore Reports To - Customer Security Operations Centre Manager Why we need this role The Customer Security Operations Centre (CSOC) is responsible for operation, maintenance, and monitoring of Colts Managed Security product portfolio. As an engineer in Security operations, primary responsibilities are to provide support for Colt Customer security services, with expert level knowledge on Firewall, DDoS and Zscaler technology and operations skills. Responsible for 24/7 security operations, managing and implementing advanced customer trouble and change requests for DDoS mitigation and managed firewall services, as well as active monitoring and response to security alerts and events| What you will do Typical tasks and responsibilities will include: Monitor and react to all Customer security alerts / events Manage customer faults, service outages, and service impairments to resolution, on Managed Security products Provide regular and accurate customer updates Implement changes within customers managed security environment and for Managed Security products Escalate customer incidents to other support teams, vendors, management as per escalations policies and procedures Participate in preventative maintenance, technical training, process improvement, and information sharing activities to improve the team Participate in 24/7 shift rota Possess exceptional customer service skills Multi-task during events Communicate effectively with managers, customers and vendors Maintain effective working relationships with peers Maintain relationships with other support teams both within and outside of Security Strong written and verbal communication skills Analytical and problem-solving skills Attention to detail with good organizational capabilities Prioritize with good time management skills What were looking for Self-driven individuals with 5 to 8 years of relevant information/network security experience Worked under high pressure situations. Good Incident and Problem Management skills Essential Requirements: Experience in a security operations environment Experience and certifications in specific security technologies such as Fortinet, Arbor, Radware, Palo Alto, Cisco, Checkpoint, Zscaler, Cloud Security (SSE/SASE, CASB, ZTNA, DLP, SWG) Security industry certifications (examples): CISSP CRISC CISM Understanding of Denial of Service concepts and attack vectors, mitigation options Experienced working on security technologies like Juniper, Checkpoint, Cisco); IPS; Web Proxy, Application Firewalls; Load Balancers; DDoS mitigation platform; Vulnerability scanners What we offer you: Looking to make a mark? At Colt, you ll make a difference. Because around here, we empower people. We don t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you ll be encouraged to be yourself because we believe that s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at Our People site including our Empowered Women in Tech.

Job ID - 35643 Job Level - PT1 Core Job Location - Bangalore, IN Function - DIO Employment Type - Permananent Working Pattern - Hybrid Why we need this role We are seeking a highly skilled and detail-oriented Senior NMS/EMS Testing Engineer to lead the type approval testing of our network management solutions. The ideal candidate will have deep domain knowledge in Optical Transport (DWDM/OTN), Ethernet technologies, and IP networking, and will be responsible for ensuring robust, scalable, and high-performance NMS/EMS platforms. What will you do- Key Accountabilities Evaluate and Type Approve the NMS/EMS application based on Colt s production requirements. Design and execute comprehensive test plans for NMS/EMS platforms across Optical, Ethernet, and IP domains. Validate FCAPS (Fault, Configuration, Accounting, Performance, Security) functionalities. Perform integration testing with network elements and simulate real-world network scenarios. Automate test cases using scripting languages (e.g., Python, Bash) and tools like Selenium or Robot Framework. Collaborate with development, Engineering, PLM, and Vendor support teams to track bugs, prioritize fixes, and ensure timely releases. Analyze logs, SNMP traps, and CLI outputs to troubleshoot and verify system behavior. Support Operations in production implementation Mentor junior testers and contribute to continuous improvement of testing frameworks and processes. What we are looking for- Skills & Experience Hands-on experience with NMS/EMS platforms and network element simulators. Strong understanding of Optical technologies (DWDM, OTN), Ethernet protocols, and IP routing (OSPF, BGP, MPLS). Proficiency in SNMP, CLI, Netconf, and REST APIs. Experience with test automation and scripting (Python preferred). Familiarity with network management standards and tools. Excellent problem-solving and communication skills. Qualifications: Bachelors degree or global equivalent in a related field 8-10 years of relevant experience in NMS/EMS Testing Experience with high-availability systems, distributed architectures, and cloud-based NMS solutions.

Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business knowing that their data centre strategy is ready for the demands of tomorrow We have over 25 years of experience in the industry delivering on our vision of being the most trusted and customer centric data centre operator in the market We put environmental awareness at the heart of everything we do because we know its the right thing to do for our planet Thats why were taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey Colt DCS has set comprehensive near and long term Science Based Targets to cut our emissions in line with the SBT is latest Net Zero Standard. Short Description Opens and governs the problem lifecycle, analyse recurring alarms and incidents and the change lifecycle for Site and Technology teams. Job Summary The DCS Operations Analyst is responsible for monitoring, analysing and improving the performance of the data centre infrastructure. The focus of the role is to optimise the efficiency of the data centre, ensuring continuous availability and reliability of critical systems and equipment. Job Description Typical tasks and responsibilities will include: Lead and coordinate a team of problem engineers to investigate problems, implement solutions and take preventative measures Identify and resolve emerging and recurring problems, picking up feeds from numerous sources across the organisation Perform root cause analysis to minimise the adverse impact of incidents, minimising down-time and broader organisational risk Develop and implement permanent solutions to known problems, addressing root causes and preventing the risk of recurrence Work closely with major incident and change managers to stop incidents such as regular service outages recurring, ensuring the successful implementation of corrective and preventative actions Create and maintain documentation outlining problem management activities such as root cause analysis, corrective and preventive actions Design and measure KPIs to monitor the success and impact of problem management processes Regularly communicate progress updates on problem management activities with both internal stakeholders and external clients Support knowledge management by sharing known problem resolutions, best practices and corrective and preventative measures Skills Root Cause Analysis Process Improvement Incidents Reporting Incident Management Change Management Troubleshooting Education A degree preferably in a technical discipline or relevant industry experience What we offer: Colt DCS is a growing business that is investing in its people Our people are defined by their ability to make things happen and deliver on their promises We offer skill development learning pathways and accreditation to help our people perform at their best regardless of role and location. In addition to offering competitive salaries and incentive plans a range of benefits and local rewards packages are offered to staff Colt DCS recognises the importance of a work life balance. Some benefit examples are Pension and insurance options Access to a virtual business school for ongoing learning Business mentoring Discounts with local hospitality and retail providers Flexible working and relaxed dress code Two days annually to spend on volunteering opportunities

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Technical Lead, Premium Network Services (IP) Job ID: 35466 Job Level: PT1 Job Location: Gurugram / Bangalore Function: Chief Operations Office Employment Type: Permanent Working pattern: Hybrid Why we need this role: The primary purpose of this role is to work within a team of highly experienced customer supporting engineers, with responsibility for resolving customer faults and problems occurring on Colt s IP and SDN products and services. This includes end-to-end ownership, co-ordination and management of tasks assigned to other teams and network partners. You will: Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 2nd Level Support. Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European SDWAN Infrastructure and a range of services according to product SLAs, up to 2nd Level Support. Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous Participate in a 24/7 shift pattern Have full knowledge of customers bespoke networks and services Join us and you will be part of a fast-growing community of like-minded experts to grow and learn alongside you in your career. Supports the execution of network operations and services including network surveillance, problem management, incident resolution and customer service assurance. What you will do: Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 2nd Level Support. Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous Participate in a 24/7 shift pattern Have full knowledge of customers bespoke networks and services Providing a professional interface to customers, acting as a Single Point of Contact for all their issues. Build and maintain working relationships with key interconnect partners and vendors Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre Maintain a clear and accurate record of events throughout a fault duration utilising Colt s Remedy based Fault Management System and provide regular updates as and when required Resolve or escalate faults as appropriate, according to product SLAs Technical report generation for customer RFO/RCA requests Technically manage software upgrades in co-ordination with vendor and Colt teams involved What we re looking for: Skills & Experience Must haves: Direct experience in Layer 3 Services and Technologies, including, but not limited to the following: Excellent understanding of IP Fundamentals and various Protocols, including OSPF, ISIS, EIGRP, RIP and BGP Working experience with implementing, diagnosing and troubleshooting IP Access, MPLS and Multicast VPN solutions across a pan European network Multicast Knowledge desirable Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks Excellent knowledge of LAN (Ethernet) based products Experience in working with global providers, NOC and Field operators for technical issues A logical approach to fault finding and troubleshooting Ability to control and co-ordinate complex technical situations in a calm and professional manner Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology. Customer focused and able to communicate effectively skills with all required parties including internal/external network partners and customers Must be able to speak & write fluent in English, second European language would be advantageous Might haves: Formal IT qualification: CCNP, CCSP, CCNA, etc. Exposure to vendor specific Transmission training and technologies Experience with ITIL Telecoms / Computer science degree or equivalent Skills Network Operating Systems Workflow Management Data Analysis Service Level Management Network Operations Standards and Procedures Network Operations Diagnostics Education A bachelor s or master s degree in Business, IT, Computer Science, Telecommunications or a relevant field What we offer you: Looking to make a mark? At Colt, you ll make a difference. Because around here, we empower people. We don t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you ll be encouraged to be yourself because we believe that s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at Our People site including our Empowered Women in Tech.

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Short Description Supports Sales, CRM and SCM on operational requests to deliver a professional level of service to customers, handling customers request and complaints as well as providing general administrative support to Sales and Customer Success teams within agreed KPIs. Job Summary The Customer Services Administrator is focused on providing comprehensive support to Sales, Customer Relationship Management (CRM), and Service and Contract Management (SCM) teams. This entails delivering a high standard of service to customers by efficiently handling their requests and complaints Job Description Typical tasks and responsibilities will include: Providing general administrative support to Sales and Customer Success teams within agreed KPIs Delivering a high standard of service to customers by efficiently handling and resolving their requests and complaints to ensure customer satisfaction End to End ownership of resolving the tickets following standards and ensuring customer satisfaction Managing effective communication and providing proactive timely updates to internal and external customers on the progress of the tickets Responsible for the integrity of data within recording system and provide high quality resolution for customer queries following Colt s standard processe Skills Customer Service Orientation Data Standards and Procedures Customer Contact Management Oral/Written Communications Customer Conflict Management Education A bachelor s or master s degree in business management/marketing What we offer you: Looking to make a mark? At Colt, you ll make a difference. Because around here, we empower people. We don t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you ll be encouraged to be yourself because we believe that s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring take a look at Our People site including our Empowered Women in Tech.

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role The Technical Consultant will be responsible for the pre-sales design of solutions for Enterprise customers aligned with their technical requirements and the business outcomes, the technical negotiations and the handover to delivery teams to guarantee a successful implementation. This role involves working with cross-functional teams to understand customer requirements, develop tailored solutions, and ensure successful deployment. The ideal candidate should have strong technical skills in relevant ICT fields (i.e. networking, cloud technologies, cybersecurity and/or voice) and a customer-centric approach to solution design. What you will do The Technical Consultant will be responsible for designing technical solutions for clients and advise during the implementation and assurance phases. Key accountabilities include: Technical Solution Design : Acting as customer trusted advisor to develop pre-sales technical designs that meet customer requirements and align with business objectives, leveraging expertise in at least two specialized ICT areas (e.g., networking, cloud, cybersecurity, voice). Customer Engagement and Technical Negotiations: Participate in customer meetings to gather technical requirements, address inquiries, and negotiate technical aspects of the proposed solution. Present and explain solution designs to customers, ensuring alignment with their technical and business needs. Collaboration and Handover to Delivery Teams : Collaborate with Delivery teams to ensure a smooth transition from design to implementation, providing detailed documentation and technical guidance. Knowledge Sharing and Mentorship : Contribute to internal knowledge-sharing initiatives, including documenting lessons learned and creating reusable solution templates. Continuous Learning and Expertise Development : Stay updated on emerging technologies and industry trends in ICT fields, ensuring that solutions are innovative and competitive. Maintain and expand certifications and technical expertise in key areas to support the development of cutting-edge solutions. Alignment with Sales and Product Teams : Collaborate closely with Sales teams to ensure that proposed solutions align with customer needs and commercial strategy. Contribution to Team Objectives : Support team-level objectives by contributing to successful deal closures, achieving high customer satisfaction, and enhancing the overall pre-sales function. . Relationships and key contacts: The Technical Consultant will interact with various internal and external stakeholders to ensure successful project delivery. Key relationships and contacts include: Sales Team : Collaborate closely with the sales team to understand customer requirements and provide technical support during the sales cycle. Customers : Engage with clients at various levels, including senior IT leadership, to understand their needs and provide strategic guidance. Internal Stakeholders: Collaborate with product management, engineering and operations teams to ensure alignment and successful project delivery. Third-Party Partners: Manage relationships with third-party partners to ensure the delivery of comprehensive and integrated solutions. Leadership Team: Provide regular updates and insights to leadership on project progress and strategic initiatives. What were looking for Technical Expertise: Demonstrated ability to design, document, and present complex technical solutions in relevant ICT domains, with at least two areas of demonstrable specialization (i.e., networking, cloud technologies, cybersecurity, voice). Industry-recognized professional certifications in good standing. Customer-Facing Experience: Proven track record of engaging with customers to gather requirements, address technical questions, and propose tailored solutions. Strong verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. Industry and Market Awareness: Good understanding of ICT industry trends, competitive landscapes, and customer pain points in enterprise environments. Continuous Learning : A demonstrated commitment to continuous learning and staying updated on emerging technologies and industry standards. Willingness to pursue advanced certifications or training in relevant ICT areas. Education and Experience : Bachelor s degree in a STEM field or equivalent experience. 2+ years of industry experience in similar roles. What we offer you: Looking to make a mark At Colt, you ll make a difference. Because around here, we empower people. We don t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you ll be encouraged to be yourself because we believe that s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at Our People site including our Empowered Women in Tech.