3121 Housekeeping Jobs - Page 42

We are seeking a highly organized and efficient Housekeeping Executive to join our team in Mysuru, India. As a key member of our hospitality management team, you will oversee the housekeeping department, ensuring exceptional cleanliness and guest satisfaction throughout our property. Conduct daily briefings and manage housekeeping staff, assigning tasks and supervising their execution Ensure guest rooms, balconies, corridors, public areas, and housekeeping facilities meet our high cleanliness standards Implement and maintain quality control measures through regular room inspections and checklists Manage inventory of cleaning supplies and guest amenities, ensuring timely replenishment Respond promptly to guest requests and concerns related to housekeeping services Coordinate with maintenance department to address any reported damages or malfunctions in hotel rooms Maintain accurate records of room status, section floor reports, and staff performance Collaborate with other departments to enhance overall guest experience Implement and enforce safety and emergency procedures within the housekeeping department Participate in staff training initiatives and performance evaluations Continuously seek ways to improve housekeeping operations and efficiency High School Diploma or equivalent certificate required Minimum of 2 years of experience in a similar housekeeping management role Excellent oral and written communication skills in English Strong leadership and team management abilities In-depth knowledge of housekeeping best practices and hospitality industry standards Proven track record in maintaining high levels of cleanliness and guest satisfaction Exceptional attention to detail and quality control skills Proficiency in using hotel management software and systems Ability to work flexible hours, including weekends and holidays Excellent problem-solving and decision-making skills Strong organizational and time management abilities Ability to speak other languages, particularly those common in the Mysuru region, is a plus Basic understanding of local languages preferred

Must have an extremely keen eye for detail and must be relentless in their pursuit of excellent service and cleanliness standards within the guestrooms, the corridors and the surrounding environment. Continually striving for improvement of JD Power scores, EES Results and the Richey score in conjunction with the entire Housekeeping team. Check with room attendants to ensure they are supplied with the tools to complete their tasks Communicate, prioritize and inspect VIP and FPC rooms to room attendants Maintaining the proper room statuses and communicate discrepant rooms Managing the room attendants for guestroom quality and completion of their assigned credit of rooms; which includes re-training, coaching, and performance managing Encourage, celebrate and reward good performance Handling guest complaints and follows through on actions required To have a complete understanding of the Collective Bargaining Agreement and to follow the guidelines of both the CBA and Employee Handbook Ensure awareness of daily communication measure by reading logs, emails, SOP, etc. Conducting annual performance reviews of housekeeping colleagues To complete and follow through on work orders Share ideas in means to enhance the product and improve the guest experience Check all service areas and exits to ensure they are clean, items are in the proper assigned storage area and free of obstructions Ability to assign room attendants daily tasks sheets and floor keys At end of a AM shift, ensure an efficient pass-on to the Evening Housekeeping Manager Active participation in employee functions, such as Housekeeping Birthday parties Assuming the duties of any other Housekeeping Department Manager when necessary, e.g. attend pre-con meetings, morning operations meeting, forecast meeting, etc. Knowledge of all guestroom Fairmont Standards and Hotel specific standards Assist in robe, linen and other inventories Other duties assigned by the Director of Housekeeping and Assistant Director of Housekeeping Hotel Management/ Hospitality & Tourism degree or equivalent diploma is an asset Housekeeping experience preferably in a supervisory role Knowledge of Property Management System (Fidelio Opera or equivalent), Microsoft Office and Outlook Excellent organizational, communication and interpersonal skills Must be service and team oriented Ability to motivate colleagues Must be able to work all shifts. Hours need to be flexible to accommodate to operational needs

Key Responsibilities: People Management Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post. Adhere to the Procedures & Standards Manual. Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management. Hygiene / Personal safety / Environment: Ensures that the workplace and storage areas remain clean and tidy Respects the instructions and safety guidelines for the equipment (s)he uses Applies the hotels security regulations (in case of fire etc) Applies the ISO 9001 quality certification requirements that impact his/her role Respects the hotels commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme. Key Contacts Liaises with Responsible for (as assigned) Front Office Manager Occupational Health & Safety Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace. Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the Management.

Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Identify optimal, cost effective use of the resources and educate the team on the same. Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management. Diploma / Degree in Hotel Management or any other equivalent qualifications.

What you will be doing: Reporting to the Manager, Front Office, responsibilities and essential job functions include but are not limited to the following: Demonstrating Reception, Concierge, and Operator standards of Service & Operational Procedures in all interactions and comply with all brand, hotel and departmental policies and procedures Must comply with most current Accor and Sofitel standards Have a complete working knowledge of all applicable systems, machines, and devices Be a driving force for the brand loyalty program. Enroll new ALL loyalty members and update guest ALL profiles. Upon check-in any guest without an ALL membership must be asked if they are a member, celebrating loyalty and if not member, subsequently offered enrollment Adhere to and promote the Company s Health & Safety policies to ensure a safe work environment and be knowledgeable about all safety & emergency procedures Be able to handle promptly and effectively any queries arising from guests including in-room dining order taking. Following up with guests as needed within 20 minutes. Make and/or modify any hotel, restaurant, tour, and transportation reservations. Enter into respective computer software Maintain, monitor, and ensure all requests are logged and responded to in the computer system, Opera and common inboxes among other systems Maintain knowledge of hotel amenities and services, hotel features, hours of operation, and hotel layout including room types, rates and descriptions Maintain knowledge with the hotels rooming procedure and assist as needed, ensuring all guests are escorted to their room/suite and full hotel tour is conducted Provide information about hotel services/Promote internal outlets (Restaurants, etc.), provide accurate knowledge of local area and attractions Use vendors specified by Sofitel Washington D.C. Lafayette Square (car service, florist, water taxi, city tour, etc.). Maintain reservation files, for reservation changes, cancellations, billing, upgrading, etc. for all guests Responsible for charging no-show fees and late cancellation fees and re-imbursement of no-show fees Request internet booking codes for negotiated accounts promo codes from Distribution Services at GRC and communicate these to the clients Prepare arrival and amenity reports. Research database for upcoming arrivals, check preferences, comments and stays for each repeat guest Check and audit daily arrivals (possible duplicate reservations) - daily arrivals report to make sure billing is set up accurately, to set up routing and to input special request codes Organize package elements based on arrivals Reservations entered on report - ensuring billing is set up accurately, checking for duplicates, copy rate code descriptions Ensure proper billing instructions are setup, transfers, direct billing and third party payments are arranged accordingly, and process advance deposits Maintain knowledge of current hotel selling strategies, room promotions and packages Upsell reservations at all points of the reservations and check in process. Ensure all arriving guests provide a valid method of payment; all in-house guests are to have an authorized method of payment on file Communicate VIP arrivals to designated ambassadors for escort and delivery of amenities Assign rooms in the property management system and follow through on designated requirements Monitor online check-in and pre-checked-in requests. Coordinate room readiness with Housekeeping, pre-register guests and prepare room keys for guests arrival. Process check-in of all hotel and group guests according to established procedures and standards Communicate services and amenities included in packages to guests on packages Complete check-out for all hotel and group guests according to established procedures and standards. Encourage folios to be sent electronically Assist with bell and / or door coverage, luggage storage and retrieval when needed. Other duties as required. Your experience and skills include: Previous front office and/or reservations experience is an asset Detail-oriented and numerical aptitude Knowledge of Property Manager systems (Opera) an asset Must be able to work flexible schedules including weekends and holidays The ability to work with little or no supervision is required. Positive and team-oriented Passion for guest service Excellent interpersonal skills Excellent written and verbal communication skills Highly organized, results-oriented, work well under pressure

Guest Check-In and Check-Out: Efficiently manage the check-in and check-out processes, ensuring a seamless experience for guests. Reservations Management: Handle reservations via phone, email, and in-person, ensuring accurate bookings and special requests are noted. Guest Services: Provide information about hotel services, local attractions, and events; assist guests with inquiries and problem resolution. Payment Processing: Accurately process payments and maintain records of transactions, ensuring compliance with hotel policies. Communication: Collaborate with housekeeping, maintenance, and management to address guest needs and ensure high service standards. Handling Complaints: Address guest complaints with empathy and professionalism, striving for prompt resolution and guest satisfaction. Maintaining Front Desk Area: Ensure the reception area is clean, organized, and stocked with necessary supplies and promotional materials. Reporting Issues: Report any maintenance issues or safety concerns to the appropriate department promptly. - Minimum Hotel Management Graduation - Any additional course/certification in Travel & Tourism - Minimum 6 months experience

We are looking for a resilient, motivated and highly energetic Executive Housekeeper, who has ability to think on your feet and solve problems. You will be a strong communicator with excellent written communication, exceptional organisational skills and the ability to balance multiple priorities and act with a sense of urgency, whilst remaining with an optimistic outlook. You will be a Housekeeping professional with a passion for empowering, developing and motivating your team to succeed. We are seeking someone with a strong customer focus and a meticulous eye for detail to lead a newly formed team. You will be responsible for the professional and cost effective running of the Housekeeping department, achieving high standards of cleanliness for guest rooms, public areas and back of house areas. Key to the success of this role: Knows how to drive results, has unwavering standards of cleanliness, quality & efficiency Highly analytical and has good understanding of rostering, productivity, and timekeeping Highly developed customer service skills and keen attention to detail Demonstrated inspirational leadership skills What does the successful applicant look like? The successful candidate will have an eye for opportunities to improve the service standard, increase revenue and reduce costs Highly adaptable, with proven leadership and strong initiative Engages collaborative, positive relationships Skills & Experience: Progressive experience as a Housekeeping Manager in a fast-paced Precinct environment Able to relate to various cultures and groups. Experience managing teams and collaborating with business stakeholders Familiar with Risk Management and Sustainability Practices Able to work on numerous tasks/projects at one time, to budget and timelines Adapt to shifting priorities and align activities to meet organizational goals

Job Purpose To assist the Engineering supervisor in maintenance and care of all Electrical equipment and to maintain quality of work in order to meet the prescribed standards. Reporting Lines Primary Responsibilities: People Management Establish and maintain seamless co-ordination & co-operation with all departments of Novotel to ensure maximum cooperation, productivity, morale and guest service. Provide effective support to the team to enable them to deliver effective and efficient services. Respond to queries by resolving issues in a timely and efficient manner. Motivate and develop the team to ensure smooth functioning of the department. Financial Management Ensure to maintain records of all materials & equipments. Identify optimal, cost effective use of the resources. Operational Management Ensure to possess a thorough knowledge of electrical system of the property, the circuits, present loads and possible limits of new loads and adhere to the set standards. Perform work required for the repair, maintenance, and installation of electrical systems for the property. Locate and determine electrical malfunctions using test equipment. Test electrical equipment, such as, motors, heaters, and controls for safety and efficiency, using standard test equipment and by observing functions. Install fixtures and other electrical equipment. Inspect circuits for specified shielding and grounding. Ensure to possess the knowledge of the fire alarm systems and adhere to the same. Hygiene / Personal safety / Environment: Ensures that the workplace and storage areas remain clean and tidy Respects the instructions and safety guidelines for the equipment (s)he uses Applies the hotels security regulations (in case of fire etc) Respects the hotels commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc). Key Interactions Internally Catering Sales Engineering Finance F&B Housekeeping IT Kitchen Purchasing Front Office Sales & Marketing Talent & Culture Externally Guests Visitors Suppliers Vendors Contractors Profile Knowledge and Experience Graduate/ Diploma holder in Electricals Trade Certificate with a minimum of 2 years of experience in a similar capacity or a an Engineering graduate Good reading and oral proficiency in English language Competencies Strong leadership, interpersonal and training skills Good communication and customer contact skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder A motivator & self-starter Well-presented and professionally groomed at all times Occupational Health & Safety Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace. This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associates with the position. It is only indicative and intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change. Graduate/ Diploma holder in Electricals Trade Certificate with a minimum of 2 years of experience in a similar capacity or a an Engineering graduate Good reading and oral proficiency in English language

Responsible for the proper operation and maintenance of all machinery, equipment and engineering facilities of ibis Kalina that there is no breakdown of the engineering systems. At regular intervals, inspect the working condition of equipment and engineering systems and ensure that all standards are maintained. Monitor and record utility consumption and assist the Chief Engineer to maintain efficiency. Assist the Chief Engineer to direct and coordinate the overall activities of the Engineering Department. Conform and adhere to the policies & procedures and rules & regulations as laid down by ibis, in order to achieve the highest levels of guest service. Facilitates the functioning of and / or oversees the functioning of Housekeeping Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties Must have Diploma or Degree. Should have 1 year of experience as Duty Engineer.

Review and update the logbook. Check equipment and work setups. Maintain a smart appearance, be well-groomed, and keep a friendly, cheerful disposition at all times. Oversee daily operations and ensure smooth workflow. Report regularly to supervisors or the night manager (if on shift). Monitor employee performance and provide coaching and necessary training. Handle guest complaints, take immediate action to ensure satisfaction, and inform the manager when needed. Implement and coordinate OSM (Operational Standards Manual) procedures in line with the company s values and core behaviors. Follow emergency procedures, including fire and first aid protocols. Be fully aware of daily activities and have knowledge of the hotels products and facilities. Ensure that the panic report is printed at least twice during the shift. Prepare for daily arrivals, including room allocation and handling special guest requests. Ensure VIP rooms are ready, communicate with housekeeping and F&B, and handle all related tasks prior to VIP arrival. Take responsibility for the shift, ensuring support for the reception team and resolving issues promptly. Perform check-in and check-out for VIP guests and Accor members during work hours. Lead and motivate the team to participate in hotel programs such as Circle M and Cherish to meet monthly goals. Monitor online guest reviews (Tripadvisor, Booking.com, etc.), investigate issues, and respond accordingly. Attend important meetings, such as credit and revenue meetings, when requested. Manage financial tasks like cashiering, foreign exchange transactions, night audits, and guest settlements upon departure. Provide smooth, friendly service to guests and respond promptly to requests and inquiries. Handle walk-in reservations and process phone reservations when the reservations department is closed. Issue guest room key cards and ensure effective security measures. Check the Paymaster daily and provide feedback to the Rooms Division Manager. Encourage the team to upsell rooms and breakfast daily, sharing results and feedback. Train new reception staff and ensure that Opera V9 is used for system training. Maintain a daily courtesy call sheet, sharing feedback and actions with the manager. Coordinate with various departments (Front Office, Housekeeping, F&B), especially with the General Manager, regarding VIP and important guests. Carry out any additional tasks assigned by the management during working hours. Perform duties in accordance with M venpick Hotels & Resorts core behaviors: Trust, Relationship, Entrepreneurship, and Drive. Assist other hotel departments when needed during duty hours. Experience in a similar role within hospitality. Strong leadership and communication skills. Proficient in hotel management software (e.g., Opera, PMS). Ability to handle guest complaints and solve problems efficiently. Fluent in English (spoken and written) Ability to work under pressure and manage shifts, including weekends and holidays.

Primary Responsibilities Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel Hyderabad Airport. Responsible for Reception, Concierge operations, Hospitality and Cashier. Liaise with different departments for smooth and coordinated work. Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away. Ensure to interact with the guests & enable the team to understand guest requirements. Operational Management Adhere to the Standard Operating Procedures & policies. Check outstanding of in-house guests on a daily basis. To check whether the following records are kept in order and up to date. C forms Reception / Information Log Book Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered. Ensure all V.V.I.P room inspection in coordination with House Keeping Department. Ensure that newspapers and parcels are delivered in the rooms without delay. To be readily available at all times to deal with problems or complaints. Ensure effective and speedy check-in & check-out facilities. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Conduct briefing for concierge and Front Office Assistants. Knowledge and Experience Diploma in Tourism / Hospitality Management Minimum 1-2 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint Competencies Strong leadership, interpersonal and training skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder

Prime Function: Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel. Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier. Liaise with different departments for smooth and coordinated work. Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away. Ensure to interact with the guests & enable the team to understand guest requirements. Key Responsibilities: Front Office Planning Ensure that the arrivals and departures for the day and relevant records are maintained. Ensure quality in all aspects of work and among the staff in the lobby. People Management Personally welcome and escort all guests of the hotel. Authorize courtesies for V.I.P s. Ensure that regular training is conducted as per the standards. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Financial Management Responsible for maintaining high level of room sales, by up-selling. Ensure maximum room occupancy within agreed overbooking policy. Ensure to balance the accounts on a daily basis. Operational Management Adhere to the Standard Operating Procedures & policies. Check out-standings of in-house guests on a daily basis. To check whether the following records are kept in order and up to date. C forms Reception / Information Log Book Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently. Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered. Check the grooming and hygiene of the team. Ensure all V.V.I.P room inspection in coordination with House Keeping Department. Ensure that newspapers and parcels are delivered in the rooms without delay. To be readily available at all times to deal with problems or complaints. Ensure effective and speedy check-in & check-out facilities. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Ensure that the entrance is easily accessible to cars and taxis at all times. Conduct briefing for concierge and Front Desk Associate s Managerial Qualities Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness; Ability to accept responsibility; Self confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities; Ability to think strategically, inductively, and creatively; and the propensity to recognize and acknowledge other peoples ideas. Hygiene / Personal safety / Environment: Ensures that the workplace and storage areas remain clean and tidy Respects the instructions and safety guidelines for the equipment (s)he uses Applies the hotels security regulations (in case of fire etc) Respects the hotels commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme. Key Contacts Liaises with Responsible for (as assigned) Rooms Division Manager Asst. Front Office Manager Housekeeping Team GSA- Front office, GRE & Bell Associate Occupational Health & Safety Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace. Replacement and Temporary Mission: This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associates with the position. It is only indicative and intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change. Be ready and responsible for any job, which may be assigned by the Management.

The Director of Operations is responsible for oversight of all operational aspects of the Hotel including the Food & Beverage outlets, Front Office, Housekeeping. In the absence of the General Manager, the Director of Operations shall oversee all aspects of the Hotel operation. Responsibilities include, but are not limited to: Promoting and fostering a cooperative and professional working environment, ensuring positive morale and teamwork, ensuring each department meets budgeted payroll and other expenses, developing and recommending revenue enhancement strategies, and recruiting, supervising and directing the management staff. Maintain complete knowledge of: All hotel features/services, hours of operation All room rates, special packages and promotions Daily house count and expected arrivals/departures Room availability status for any given day Scheduled daily group activities. All menu selections available in all outlets F&B outlet layout, table/seat/station numbers, proper table set-ups, room capacities, hours of operation and price ranges. P.O.S. and manual procedures. The department s financial standing at all times (month-to-date and year-to-date). Conduct performance reviews, coaching and counseling and disciplinary action as needed for direct reports in accordance with Hotel and Company standards. Ensure that all Hotel and Company standards of service and safety are adhered to in each departments. Research and recommend process improvement as needed in each department. Participate in and support hotel and company efforts towards sustainability and environmental initiatives. Research and recommend hotel amenities as needed. Serve as primary Hotel representative for VIP guests, ensuring accurate, thorough and timely communication with all departments prior to, during and after guest s stay. Maintain knowledge and understanding of monthly Profit & Loss Statement. Ensure each department meets budgeted payroll and other expenses. Oversee the development of annual departmental budgets. Be fully aware of budgeted revenues and expenses and consistently strive to maximize revenue and occupancy. Promote and foster a cooperative and professional working environment, ensuring positive morale and teamwork. Bachelors degree in Hospitality Management or a related field; a post-graduate degree is preferred. Minimum of 5 years of operational experience in a similar role within a luxury or midscale hotel environment. In-depth knowledge of hotel operations, with a particular emphasis on Rooms Division and Food & Beverage management. Proven strength in financial management, including interpreting financial reports and conducting performance analysis. Outstanding interpersonal and guest service skills, with a demonstrated ability to enhance the guest experience.

General Duties 1. Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level. 2. Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay. 3. Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival. 4. Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort. 5. Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily. 6. To promote in house facilities to guest during stay before giving recommendation for outside of the resort. 7. Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay. 8. Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner. 9. Work closely with Food and Beverage team at each dining experience to ensure guest receives a consistent level of service including to cater for guest preferences accordingly. 10. Keep all information updated by being aware of everything that is happening in the resort in all sections. 11. Assist with training of other departments whenever it is necessary. 12. To perform any other duty as directed by management. General Responsibilities 1. Maintain high score on guest satisfaction at all time. 2. Responsible for the elaboration and implementation of standards related to SOP and LQA. 3. Schedule and regularly conducts routine inspections of areas under his control. 4. Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal. 5. Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money. 6. Controls costs by minimizing/decreasing chances of property damage, maintaining adequate inventory of items including stationeries and collaterals. Knowledge and Experience Minimum Diploma in Hospitality Minimum of 1 year relevant experience in Front Office Butler knowledge is a must Knowledge of local regulations related to Hotel Operation is a must Competencies In-depth knowledge of hotel property management system, system monitoring of guest request and other related system in the resort operation Good communication skills, capable of functioning well under stress and during emergencies, strong interpersonal and negotiation skills

We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore, India. In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotels front-of-house services. Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests Assist in optimizing hotel occupancy and room rates to maximize revenue Handle guest complaints professionally and effectively, ensuring prompt resolution Support the Guest Service Manager in operating a highly proficient and productive guest services department Conduct and assist in training programs for the Guest Service team Collaborate with other departments to ensure seamless guest experiences Implement and maintain standard operating procedures for the guest service department Monitor and improve systems and procedures to enhance operational efficiency Assist in managing reservations and coordinating with housekeeping for room readiness Contribute to sales efforts by promoting hotel services and special offers Ensure compliance with health and safety regulations Participate in departmental meetings and continuous improvement initiatives Proven experience in guest services or hospitality industry, preferably in a supervisory role Strong understanding of hotel operations, including front desk, reception, cashiering, and reservations Excellent customer service skills with a focus on guest satisfaction Demonstrated leadership abilities and experience in training and developing team members Strong problem-solving skills and ability to handle guest complaints effectively Proficiency in hotel management software and reservation systems Excellent communication and interpersonal skills Ability to multitask and work efficiently in a fast-paced environment Detail-oriented with strong organizational skills Sales-oriented mindset with the ability to upsell hotel services Flexibility to work varying shifts, including weekends and holidays Knowledge of health and safety regulations in the hospitality industry Familiarity with the local area and attractions in Coimbatore is a plus

Monitor and maintain the normal operation of all plants and equipment within the hotel to ensure they are operated in a safe and efficient manner Coordinate and supervise the planned maintenance activities carried out by the contractors and in-house technicians for building services, systems and equipment in order to meet the required objectives Monitor and maintain the normal operation of all plants and equipment within the hotel to ensure they are operated in a safe and efficient manner Coordinate and supervise the planned maintenance activities carried out by the contractors and in-house technicians for building services, systems and equipment in order to meet the required objectives Lead a team of Managers, supervisors and technicians to deliver quality electrical support for the hotel property Direct the Managers, supervisors and technicians on routine maintenance and urgent repair works in accordance with sound engineering practices and occupational health and safety regulations. Closely monitor the effects of servicing and maintenance on their condition wherever possible. Recommends and ensures key service standards for the hotel Engineering department. Ensures team work with other departments such as Housekeeping, Kitchen, Laundry, for smooth hotel operation.

To assist Executive Housekeeper in managing and directing all Housekeeping activities in the Novotel Ahmedabad to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities. To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action. Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service. Must have passed bachelors degree in hospitality industry. Must have atleast 3yrs of experience in Industry.

Primary Responsibilities Prime Function: Assist the Executive Housekeeper in managing and directing all Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities. To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action. Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service. To direct and control the Housekeeping operations and staff of the Housekeeping department. Any matter which may affect the interests of hotel should be brought to the attention of the Management. Key Responsibilities: Housekeeping Planning Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team. People Management Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. Maintain appropriate staffing levels in order to consistently provide excellent guest service. Provide effective support to the team to enable them to provide a range of effective and efficient services. Ensure that the team has been trained for all safety provisions. Financial Management Assist the Executive Housekeeper to formulate yearly business plan and budget. Ensure to maintain department budget within established guidelines and explain monthly variances. Identify optimal, cost effective use of the resources and educate the team on the same. Maintain cost controls through proper scheduling and inventory management. Operational Management Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and equipments are clean and in a good condition. Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture and conduct of the Housekeeping personnel. Inspect all renovation projects and ensure rooms are defect free prior to release. Assist in all inventories and ensure to coordinate the training programes. Coordinate all repairs & refurbishments. Ensure to conduct daily briefings in order to provide effective and efficient services. Conduct follow-up to ensure that high standards of quality are maintained and that all procedures are adhered to. Ensure to inspect the rooms on a regular basis. Coordinate operations with Department coordinators, supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services. Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms. Ensure that all records regarding uniforms are maintained. Interact with guests and personnel of the hotel in an efficient and friendly manner. Ensure that preventative maintenance of furniture, carpeting, equipment and supplies is an on-going process. Ensure that the highest standards of cleanliness, maintenance and safety are practiced in the Housekeeping department and in all other areas of the hotel. To plan and organize the operations to effectively achieve and maintain the established standards of cleanliness in interiors, guest rooms, corridors, public areas and back of the house areas. Managerial Qualities Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness; Ability to accept responsibility; Self confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities;

Butler Operations To supervise Butler Supervisors and Butlers on duty To maintain the quality and consistency of standard and to train the Butlers on improvement areas To concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler Hotline To increase guest interaction and to drive the Trust you score of the property. To assist the Head Butler in achieving the KPI of the department. To ensure that all suites and rooms blocked for arrival are prepared on time prior guest arrival. To push all Butlers to compile and record guest preferences, like and dislikes, and to track it in preference sheet. To ensure through effective supervision that all services offered are always available, and provide alternatives Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Responsible for promoting Palace facilities, services and product to the targeted guest group To assist Head Butler to resolve any issues. To meet and welcome most of the guests personally To interact with guests as much as possible, to ascertain preferences, dislikes and overall experiences at Fairmont Udaipur Palace. To regularly inspect the quality of service provided by all Butlers, and to ensure that all services are delivered according to standard To share with Head Butler any complaints, guests comments and problems. To take appropriate action to resolve guests complaints (Housekeeping, Butlers, Front Desk, Concierge and Laundry) To assist Front Office Department, Housekeeping Department and Food & Beverage Department for any basic requests to give quick and respond service to the guests. To maintain appropriate knowledge about local area, events happening in Udaipur & around the world To supervise butler pantries. To assist Head Butler for Operating Equipment inventory Check Butler s grooming in accordance with hotel standard. Work closely with Housekeeping to ensure correct room status at all times. To handle any DND room within 24 hours. Log security incidents and accidents in accordance with hotel policies and procedures Ensure all guests are being treated in an efficient and courteous manner that all Fairmont & Accor standards are being applied. To support the implementation of Fairmont core values Diploma in Tourism / Hospitality Management Minimum 2 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint

Taking care of overall Facility & Admin activities. Daily, Weekly, Monthly technical check per PPM schedule. Attending TT calls for corrective maintenance, service and repair works Co-ordinate with vendor for systems under warranty/AMC. Energy consumption reading DG maintenance. Maintain and troubleshoot all conveyor systems, electrical and mechanical Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. Dedicated to supporting production by working in a safe, customer focused manner. Minor refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts Fire Alarm & Fire extinguishers regular checks. Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. Attending regular Electrical works Height work, hot work permit to issue. Minor Civil & Plumbing Corrective maintenance calls. Provide daily reports on TT closures & open cases & RCA. Tools inventory update. PPM schedule maintenance. Taking care of Soft services activities i.e. Pest control, Housekeeping, Scrap & Garbage disposal. Handling agency staff & overall shift. Diploma or Degree in Electrical Engineering with 5 years of experience. Diploma or Degree in Electrical Engineering with 3 years of experience.

Taking care of overall Facility & Admin activities. Daily, Weekly, Monthly technical check per PPM schedule. Attending TT calls for corrective maintenance, service and repair works Co-ordinate with vendor for systems under warranty/AMC. Energy consumption reading DG maintenance. Maintain and troubleshoot all conveyor systems, electrical and mechanical Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. Dedicated to supporting production by working in a safe, customer focused manner. Minor refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts Fire Alarm & Fire extinguishers regular checks. Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. Attending regular Electrical works Height work, hot work permit to issue. Minor Civil & Plumbing Corrective maintenance calls. Provide daily reports on TT closures & open cases & RCA. Tools inventory update. PPM schedule maintenance. Taking care of Soft services activities i.e. Pest control, Housekeeping, Scrap & Garbage disposal. Handling agency staff & overall shift. Diploma or Degree in Electrical / Mechanical / Electronics and communication/Instrumentation and Controls with 3 Years of Experience. Diploma or Degree in Electrical / Mechanical / Electronics and communication/Instrumentation and Controls with 3 Years of Manufacturing Plant Maintenance Experience.

Responsibilities: * Maintain office cleanliness & organization * Manage office supplies * Assist with clerical tasks as needed * Perform peon activities as required

Administrative Procedures: Cleaning and Hygiene: Maintaining cleaning and hygiene on floor, Upkeep of washrooms, daily housekeeping checks. Chairs , Carpets, Desks maintenance. Streamlining administrative processes, managing schedules and deadlines, and maintaining records. Office Management: Overseeing office supplies inventory, managing facilities and maintenance, and ensuring a comfortable and efficient workspace. All policies record keeping and display in office Budgeting and Negotiation Assisting with budget preparation, monitoring expenses, and tracking costs. Timely invoices and bills submission Communication and Coordination, Negotiation with vendors Handling internal and external communication, coordinating meetings and events, and acting as a point of contact for administrative inquiries. Supervision and Support: Providing guidance and support to administrative staff, potentially including training and performance management. Compliance, Security and Safety: Ensuring all internal office and external building compliance with relevant regulations and company policies, promoting a safe and healthy work environment. Office and office equipments complete security Fire readiness, fire mock drills, fire extinguishers readiness Technical Management: Oversee the maintenance and security of IT systems (hardware, software, networks). Liaise with IT service providers and technical staff to resolve issues. Evaluate and implement new technology solutions to streamline operations. Manage data backup systems, cybersecurity protocols, and software licenses. Support digital transformation and automation projects.

Experience in safety, Environment and Health ,handling training programs in the areas of general safety, First aid, Emergency etc. ISO ,OSHAS & EMS,Safety Policy, Rules, Work Procedures,Pollution control,Preferably working in Electronics Industry Required Candidate profile Safety Policy, Rules, Work Procedures, Implementation of Check Lists, Preparation of Inspection Reports, Accident Advisory Reports,Housekeeping at site, industrial hygiene, First aid and Fire Fighting

Position Overview We are seeking a dedicated and experienced Housekeeping Supervisor to join our team aboard an International Cruise Ship . This is an exciting opportunity for individuals who are passionate about delivering exceptional guest experiences and maintaining high standards of cleanliness and organization. The ideal candidate will possess strong leadership skills and a thorough understanding of hotel operations, particularly in housekeeping management. Key Responsibilities Supervise and coordinate daily housekeeping operations to ensure the highest standards of cleanliness and guest satisfaction. Manage and train housekeeping staff, providing guidance and support to enhance their performance and professional development. Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure compliance with cleanliness and safety standards. Develop and implement housekeeping policies and procedures to improve efficiency and service quality. Collaborate with other departments to ensure seamless service delivery and address any guest concerns promptly. Maintain inventory of cleaning supplies and equipment, ensuring that all necessary items are stocked and in good working condition. Prepare reports on housekeeping operations, including staff performance, inventory usage, and guest feedback. Assist in budgeting and cost control measures related to housekeeping operations. Qualifications The ideal candidate will possess the following qualifications: Experience: 2 to 6 years of experience in hotel housekeeping or a similar role, preferably in a supervisory capacity. Skills: Strong knowledge of hotel operations, housekeeping management, and guest service. Leadership: Proven ability to lead and motivate a team, fostering a positive work environment. Communication: Excellent verbal and written communication skills, with the ability to interact effectively with guests and staff. Attention to Detail: A keen eye for detail and a commitment to maintaining high standards of cleanliness. Flexibility: Willingness to work on a rotating schedule and adapt to changing priorities. This position is based in Noida and offers a competitive annual salary of 18,00,000 . We have 10 positions available for this full-time role, which requires on-site work aboard the cruise ship. If you are ready to embark on a rewarding career in the hospitality industry and meet the qualifications outlined above, we encourage you to apply for the Housekeeping Supervisor position today!