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0.0 - 2.0 years
2 - 4 Lacs
Pune
Work from Office
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .
Posted 4 weeks ago
0.0 - 6.0 years
2 - 8 Lacs
Chennai
Work from Office
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility Equal Opportunities Employment at IHCL .
Posted 4 weeks ago
2.0 - 4.0 years
4 - 6 Lacs
Gurugram
Work from Office
A little taste of your day-to-day: se Every day is different, but you ll mostly be: Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner Keeping close contact with guests for feedback, complaints and compliments - and following it up Managing, recording and resolving guest or customer complaints promptly Keeping other operating departments in the loop with important guest relations matters - from Food and Beverage and Maintenance to Housekeeping and Front Office What We need from you: Excellent verbal and written communication skills Ability to deal with difficult interactions and work under pressure Managerial experience working in a customer service function Flexibility to respond to a variety of different work situations A passion for delivering an exceptional level of guest service What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family. A little taste of your day-to-day: se Every day is different, but you ll mostly be: Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner Keeping close contact with guests for feedback, complaints and compliments - and following it up Managing, recording and resolving guest or customer complaints promptly Keeping other operating departments in the loop with important guest relations matters - from Food and Beverage and Maintenance to Housekeeping and Front Office What We need from you: Excellent verbal and written communication skills Ability to deal with difficult interactions and work under pressure Managerial experience working in a customer service function Flexibility to respond to a variety of different work situations A passion for delivering an exceptional level of guest service What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family.
Posted 4 weeks ago
5.0 - 6.0 years
7 - 8 Lacs
Tirupati
Work from Office
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective To ensure cleanliness & upkeep of the hotel and provide highest level of service and comfort which enkindles guest satisfaction while keeping in line with the brand guidelines and departmental SOPs. Essential Job Tasks Monitoring cost and budgets for the department Inspection of rooms and public area ensuring that all the standards are adhered to. Areas of Responsibility Instruct staff to get rooms ready according to guest requests. Inspect the room & fill check list. Clear rooms after inspection on time. Coordinate for repair or maintenance job orders with Engineering. Supervise cleaning activities like super cleaning ,deep cleaning, carpet cleaning, maintenance of artwork, marble polishing, wood polishing, pest control etc. as per the schedule and ensure data is up to date. Ensure that all rooms are prepared in accordance with guest preferences. Ensure all guest requests are being handled professionally and are closed within the prescribed time period. Ensure all guest complaints are being handled and escalated if required. Document daily consumption record, complaint handling and compliment records. Maintain the weekly consumption for room supplies by checking physical inventory. Prepare cleanliness index for each staff member for briefing and feedback. Ensure proper inventory management. Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings. Ensure all vendors are able to maintain the desired standards of service throughout the year. Train the staff on SOPs and ensure they are complied with. Prepare for audits and execute all corrective measures outlined by supervisor. Assist with roster and grooming of staff. Keep track of contract staff for processing for salaries. Coordinate with the HR Department for all employee related initiatives. In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job. Adherence to the Tata code of conduct, safety policies and values of the organization as defined. *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Diploma/Graduate in any discipline and advanced knowledge in Hospitality Management, Housekeeping Mangement and Interior decoration Work Experience 5-6 Years Languages Needed in Position English Key Interfaces- External External & Internal Auditors Key Interfaces- Internal Housekeeping, Front Office, Engineering Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .
Posted 4 weeks ago
5.0 - 7.0 years
7 - 9 Lacs
Chennai
Work from Office
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective To ensure cleanliness & upkeep of the hotel and provide highest level of service and comfort which enkindles guest satisfaction while keeping in line with the brand guidelines and departmental SOPs. Essential Job Tasks Monitoring cost and budgets for the department Inspection of rooms and public area ensuring that all the standards are adhered to. Areas of Responsibility Instruct staff to get rooms ready according to guest requests. Inspect the room & fill check list. Clear rooms after inspection on time. Coordinate for repair or maintenance job orders with Engineering. Supervise cleaning activities like super cleaning ,deep cleaning, carpet cleaning, maintenance of artwork, marble polishing, wood polishing, pest control etc. as per the schedule and ensure data is up to date. Ensure that all rooms are prepared in accordance with guest preferences. Ensure all guest requests are being handled professionally and are closed within the prescribed time period. Ensure all guest complaints are being handled and escalated if required. Document daily consumption record, complaint handling and compliment records. Maintain the weekly consumption for room supplies by checking physical inventory. Prepare cleanliness index for each staff member for briefing and feedback. Ensure proper inventory management. Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings. Ensure all vendors are able to maintain the desired standards of service throughout the year. Train the staff on SOPs and ensure they are complied with. Prepare for audits and execute all corrective measures outlined by supervisor. Assist with roster and grooming of staff. Keep track of contract staff for processing for salaries. Coordinate with the HR Department for all employee related initiatives. In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job. Adherence to the Tata code of conduct, safety policies and values of the organization as defined. *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Diploma/Graduate in any discipline and advanced knowledge in Hospitality Management, Housekeeping Mangement and Interior decoration Work Experience 5-7 Years Languages Needed in Position English Key Interfaces- External External & Internal Auditors Key Interfaces- Internal Housekeeping, Front Office, Engineering Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .
Posted 4 weeks ago
10.0 - 12.0 years
35 - 40 Lacs
Ahmedabad
Work from Office
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Exective Housekeeper functions as a strategic business leader of a hotels housekeeping operations. The position ensures housekeeping operations meet the brand s standards, hygiene and safety standards, targets customer needs, ensures associate engagement and development, focuses on growing revenues, maximizes the financial performance of the department and oversees the development & implementation of the departmental strategies. As Head of Department, develops and implements department strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer, resulting in creating an iconic and profitable hotel. Essential Job Tasks Being updated with the new trends, pushing for innovation and strategizing plans for the department, based on the observations. Monitoring cost and budgets for the department Inspection of rooms, public area, laundry and ensuring that all the standards are adhered to. Areas of Responsibility Based on the occupancy projections for the year, prepare departmental budgets and estimate the supplies needed in terms of cleaning materials, linen, staff uniforms, etc. Review spends against budgets on a monthly basis and allocate future spends based on business needs. Ensure cleanliness, orderliness and appearance of the entire hotel is maintained at all times according to standards. Supervise and ensure that par stock of guest supplies, cleaning supplies, linen and uniforms are maintained. Plan, control and supervise horticulture activities in the hotel. Conduct room inspection to ensure that all standards are followed and rooms are made as per guidelines specified by the organization. Ensure all guest feedbacks and preferences are noted and acted upon. Ensure complaints and requests are responded to in a timely manner and recorded as per standards. Ensure all documents are checked on a periodic basis, such as log books, checklists, preventive maintenance schedules, inventory records of linen, cleaning records, uniform records, hygiene and pest control records, lost & found records etc. Coordinate the preventive maintenance schedule of rooms and public area with the maintenance department. Create action plans along with the team to conserve energy through recycling measures, use of environment-friendly products, conservation of water, electricity, etc. and create awareness of the same. Review and draft SOPs for the department. Check periodically to ensure adherence. Prepare internal audit checklist, review the results, provide feedback to the team and suggest corrective measures for the same. Coordinate with purchase department and identify vendors for all equipment and supplies needed, keeping cost, quality and new trends in mind. Review and prepare performance evaluations of all his area heads as well as reviewing all evaluations submitted by his area heads for housekeeping associates as per company s instructions. Perform necessary HR functions such as setting of KRAs, conducting appraisals and Dailogue, taking interviews of prospective candidates and making recommendations for movements/transfers when required. Conduct internal audits periodically and keep in consonance with audits like JD,FLS,TPAM, BSQA, or any other as deemed by the organization. Take corrective actions based on results/findings and share the road ahead with the team. In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job. Adherence to the Tata code of conduct, safety policies and values of the organization as defined. *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Diploma/Graduate in any discipline and advanced knowledge in educational programs like hospitality management,Housekeeping Mangement,Interior decoration Work Experience 10-12 Years Languages Needed in Position English Key Interfaces- External Guests, Vendors, External & Internal Auditors Key Interfaces- Internal Housekeeping, Front Office, Engineering Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .
Posted 4 weeks ago
10.0 - 12.0 years
35 - 40 Lacs
Madikeri
Work from Office
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Exective Housekeeper functions as a strategic business leader of a hotels housekeeping operations. The position ensures housekeeping operations meet the brand s standards, hygiene and safety standards, targets customer needs, ensures associate engagement and development, focuses on growing revenues, maximizes the financial performance of the department and oversees the development & implementation of the departmental strategies. As Head of Department, develops and implements department strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer, resulting in creating an iconic and profitable hotel. Essential Job Tasks Being updated with the new trends, pushing for innovation and strategizing plans for the department, based on the observations. Monitoring cost and budgets for the department Inspection of rooms, public area, laundry and ensuring that all the standards are adhered to. Areas of Responsibility Based on the occupancy projections for the year, prepare departmental budgets and estimate the supplies needed in terms of cleaning materials, linen, staff uniforms, etc. Review spends against budgets on a monthly basis and allocate future spends based on business needs. Ensure cleanliness, orderliness and appearance of the entire hotel is maintained at all times according to standards. Supervise and ensure that par stock of guest supplies, cleaning supplies, linen and uniforms are maintained. Plan, control and supervise horticulture activities in the hotel. Conduct room inspection to ensure that all standards are followed and rooms are made as per guidelines specified by the organization. Ensure all guest feedbacks and preferences are noted and acted upon. Ensure complaints and requests are responded to in a timely manner and recorded as per standards. Ensure all documents are checked on a periodic basis, such as log books, checklists, preventive maintenance schedules, inventory records of linen, cleaning records, uniform records, hygiene and pest control records, lost & found records etc. Coordinate the preventive maintenance schedule of rooms and public area with the maintenance department. Create action plans along with the team to conserve energy through recycling measures, use of environment-friendly products, conservation of water, electricity, etc. and create awareness of the same. Review and draft SOPs for the department. Check periodically to ensure adherence. Prepare internal audit checklist, review the results, provide feedback to the team and suggest corrective measures for the same. Coordinate with purchase department and identify vendors for all equipment and supplies needed, keeping cost, quality and new trends in mind. Review and prepare performance evaluations of all his area heads as well as reviewing all evaluations submitted by his area heads for housekeeping associates as per company s instructions. Perform necessary HR functions such as setting of KRAs, conducting appraisals and Dailogue, taking interviews of prospective candidates and making recommendations for movements/transfers when required. Conduct internal audits periodically and keep in consonance with audits like JD,FLS,TPAM, BSQA, or any other as deemed by the organization. Take corrective actions based on results/findings and share the road ahead with the team. In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job. Adherence to the Tata code of conduct, safety policies and values of the organization as defined. *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Diploma/Graduate in any discipline and advanced knowledge in educational programs like hospitality management,Housekeeping Mangement,Interior decoration Work Experience 10-12 Years Languages Needed in Position English Key Interfaces- External Guests, Vendors, External & Internal Auditors Key Interfaces- Internal Housekeeping, Front Office, Engineering Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .
Posted 4 weeks ago
1.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Responsibilities: * overseeing the cleanliness and maintenance of Restaurant, managing housekeeping staff, ensuring high standards of hygiene & guest satisfaction. * Oversee housekeeping operations at Restaurant properties in and around karnataka
Posted 4 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Chennai, Gurugram
Work from Office
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective Assisting the Chief Engineer/Director of Engineering in maintaining, repairing, and upgrading hotel facilities, equipment, and systems to ensure efficient and safe operations. This involves supporting the implementation of maintenance schedules, troubleshooting issues, and ensuring compliance with safety regulations to maintain optimal functionality and safety standards across the property. Essential Job Tasks Assisting in implementation of Engineering SOPs and guidelines and ensuring that a robust maintenance process is followed to ensure that critical machinery and equipment are maintained at optimum level. Areas of Responsibility Assist the Chief Engineer/Director of Engineering in the day-to-day operations, overseeing the preventive maintenance of all equipment. Assume the responsibilities and authority of the Chief Engineer in their absence. Assist in executing Capex projects according to the established timeline. Implement and monitor preventive maintenance programs for all equipment. Coordinate with vendors for floating BOQs, site visits, preparing comparatives, and assisting in the issuance of orders. Develop and execute action plans for recurring complaints and incidents. Assist in preparing the annual budgets for FPL and R&M costs. Responsible for implementing various FPL and R&M cost mitigation measures and driving energy and water-efficient initiatives. Ensure compliance with IHCLs Fire & Life Safety (FLS) policy and guidelines, preparing HIRA for critical machines and processes. Monitor the proper maintenance and testing of Fire & Life Safety equipment across the hotel. Possess knowledge of HACCP, Hygiene, ISO 14001, and Food Safety guidelines. Drive adherence to SOPs for critical processes such as chemical safety, machine safety, and PPM. Assist in investigating incidents and accidents, conducting root cause analysis, and implementing learnings. Conduct training for all members of the engineering team. Implement IHCLs sustainability program, including certifications like LEED and Earth Check. Knowledgeable about relevant statutory compliances, including PCB, Fire, Electrical, Water Supply, Borewell, and Boiler regulations. Prepare month-end reports, audit data, and data for the ESG platform. Check all logbooks daily, taking corrective measures as needed. Conduct departmental briefings and training sessions. Coordinate with other departments such as Housekeeping, Front Office, and Food & Beverage to address engineering issues in their areas Attributes/ Essentials/ Other Information Flexibility to work in shifts, relocate Required Qualifications B.Tech in Mechanical or Electrical Field Work Experience 3-5 Years of relevant experience in Hospitality Industry Languages Needed in Position English Key Interfaces- External Vendors, Concerned Govt. Offices and others Key Interfaces- Internal Engineering function, Other Operational departments Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL
Posted 4 weeks ago
1.0 - 6.0 years
3 - 8 Lacs
Ahmedabad
Work from Office
Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations. .
Posted 4 weeks ago
4.0 - 6.0 years
3 - 7 Lacs
Chennai
Work from Office
Job Overview: ting, a dynamic and creative agency, is looking for an organized and proactive Manager - Admin to join our team in Chennai. The successful candidate will be responsible for supporting the smooth daily operations of the agency, managing office administration, coordinating events, and ensuring an efficient and productive working environment for all employees Key Responsibilities Oversee day-to-day office operations supplies, housekeeping, repairs, logistics Manage company assets (laptops, dongles, etc.) and ensure inventory tracking Coordinate with IT vendors for laptop procurement, servicing, software support Format and set up new laptops (Windows/macOS), manage basic troubleshooting Support onboarding/offboarding in terms of workspace setup, access, IDs, etc. Handle facility management: maintenance, security, electricity, cleanliness Liaise with building/property management and internal departments Oversee travel and accommodation logistics for team members when needed Ensure adherence to health & safety standards, especially in office premises Assist HR and Finance with admin-related documentation and processes Key Skills & Qualifications Excellent verbal and written communication in English Basic knowledge of laptop setup, OS installation, MS Office, and troubleshooting Proficient in email, Excel/Google Sheets, and admin-related reporting Strong organizational skills and attention to detail Ability to multitask and stay calm under pressure Proactive, solution-oriented attitude Preferred Qualifications Graduate in any discipline (Business Admin/IT background preferred) Experience working in advertising, media, or startup environments a plus Comfortable working in a young, dynamic, fast-paced office
Posted 4 weeks ago
0.0 - 2.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Key Responsibilities: Room Cleaning and Maintenance: Clean and prepare guest rooms as per hotel standards. Change bed linens, replenish toiletries, and restock amenities. Inspect rooms for maintenance issues and report them to the supervisor. Public Area Maintenance: Clean and maintain lobbies, hallways, and other public areas. Ensure high standards of cleanliness in all assigned areas. Guest Interaction: Address guest requests for additional items or cleaning services promptly. Provide courteous and professional service to guests at all times. Laundry Services: Collect, deliver, and manage guest laundry as per hotel procedures. Inventory Management: Maintain housekeeping supplies and report shortages to the supervisor. Ensure proper usage and storage of cleaning equipment and chemicals. Hygiene and Safety Compliance: Follow health and safety guidelines to ensure a safe working environment. Adhere to hotel policies and procedures, including the handling of lost and found items. Skills: Attention to detail and a commitment to maintaining high standards of cleanliness. Ability to work efficiently and manage time effectively. Excellent communication and interpersonal skills. Qualifications: High school diploma or equivalent. Previous experience in housekeeping is an advantage but not mandatory.
Posted 4 weeks ago
0.0 - 2.0 years
2 - 5 Lacs
Pune
Work from Office
Prime Function: To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale. Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. Ensure to remain alert, courteous and helpful to the guests and co-workers at all times. Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Key Responsibilities: People Management Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. Interact with guests and personnel of the hotel in an efficient and friendly manner. Provide effective support to the team to enable them to provide a range of effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Provide high level of service standards. Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services Your experience and skills include: Warm and caring personality; previous housekeeping experience is an asset Ability to anticipate and focus attention on guest needs, being professional and welcoming Excellent organizational skills a
Posted 4 weeks ago
1.0 - 2.0 years
2 - 5 Lacs
Chennai
Work from Office
GSA-Housekeeping You are at the heart of the hotel! As a GSA- Housekeeping , you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. What you will be doing: Clean all assigned guestrooms to standard Take initiative to add a personalized experience for the guest Take ownership of guests privacy and belongings, while ensuring exceptional service Clean and maintain areas of responsibility according to standards and procedures Replenish guest supplies and ensure that guests requests are promptly attended to Report damage or malfunction in hotel rooms/areas to Supervisor Maintain equipment in a proper state of cleanliness Maintain a section room report as well as a daily productivity report Your experience and skills include: Degree or Diploma in Hotel Management Minimum 1 year of relevant experience Warm and caring personality; previous housekeeping experience is an asset Ability to a
Posted 4 weeks ago
0.0 - 2.0 years
2 - 5 Lacs
Bengaluru
Work from Office
A Front Office Associate typically handles administrative tasks and ensures smooth operations at the reception area of a business. Their responsibilities include: Key Responsibilities: Greet and welcome guests with a friendly and professional demeanor. Perform check-in and check-out procedures efficiently. Handle guest requests, inquiries, and complaints promptly. Manage reservations and room allocations using the Property Management System (PMS). Maintain proper records and documentation related to guest stays. Coordinate with housekeeping, bell desk, and other departments for guest needs. Handle billing and payment processes accurately. Ensure the front desk area is neat, organized, and presentable. Promote hotel services and facilities to guests. Minimum: 10+2 (Higher Secondary) Preferred: Degree/Diploma in Hotel Management or Hospitality
Posted 4 weeks ago
0.0 - 2.0 years
2 - 6 Lacs
Jaipur
Work from Office
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. What s in it for you: In 3-4 bullet points, showcase the benefits and perks of working at the property Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Clean all assigned guestrooms to standard Take initiative to add a personalized experience for the guest Take ownership of guests privacy and belongings, while ensuring exceptional service Your experience and skills include: Warm and caring personality; previous housekeeping experience is an asset Ability to anticipate and focus attention on guest needs, being professional and welcoming Excellent organizational skills a
Posted 4 weeks ago
0.0 - 3.0 years
1 - 4 Lacs
Ahmedabad
Work from Office
Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Ahmedabad to ensure maximum cooperation, productivity, morale and guest service. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Your experience and skills include: Service focused personality is essential and previous leadership experience required. Prior experience working with Opera or a related system. Proven ability to build and maintain good relationships
Posted 4 weeks ago
0.0 - 3.0 years
1 - 4 Lacs
Pune
Work from Office
Guest Service Associate-Housekeeping You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. What s in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Clean all assigned guestrooms to standard Take initiative to add a personalized experience for the guest Take ownership of guests privacy and belongings, while ensuring exceptional service Your experience and skills include: Warm and caring personality; previous housekeeping experience is an asset Ability to anticipate and focus attention on guest needs, being professional and welcoming Excellent organizational skills a
Posted 4 weeks ago
0.0 - 2.0 years
2 - 5 Lacs
Chennai
Work from Office
Prime Function: To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale. Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. Ensure to remain alert, courteous and helpful to the guests and co-workers at all times. Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Key Responsibilities: People Management Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. Interact with guests and personnel of the hotel in an efficient and friendly manner. Provide effective support to the team to enable them to provide a range of effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Provide high level of service standards. Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services Your experience and skills include: Relevant diploma / degree in Hotel Management. Excellent multi-tasking, problem solving, service orientation and interpersonal team skills. Displays high level of flexibility
Posted 4 weeks ago
0.0 - 3.0 years
1 - 4 Lacs
Kochi
Work from Office
Join our team as a Guest Service Associate - Housekeeping at our premier hotel in Gandhinagar, India! Were looking for a detail-oriented and customer-focused individual to ensure our guests have a comfortable and memorable stay. Clean and maintain guest rooms, public areas, and back-of-house spaces to the highest standards of cleanliness and hygiene Respond promptly and professionally to guest requests and concerns Restock guest room amenities, linens, and supplies as needed Inspect rooms and public areas for cleanliness, maintenance issues, and safety hazards Collaborate with other departments to ensure seamless guest experiences Assist in deep cleaning and special projects as assigned Maintain accurate records of cleaned rooms and inventory Adhere to all safety and sanitation protocols Report any maintenance issues or safety concerns to the appropriate personnel Bachelors degree in Hospitality Management or Diploma or Certificate Course in Hospitality Management preferred Strong attention to detail and commitment to cleanliness standards Excellent customer service skills with a fri
Posted 4 weeks ago
0.0 - 3.0 years
1 - 4 Lacs
Chennai
Work from Office
Join our team as a Guest Service Associate - Housekeeping at our prestigious hotel in Chennai, India! Were looking for a detail-oriented and customer-focused individual to ensure our guests have a comfortable and memorable stay. Attend daily briefings and complete assigned tasks efficiently Clean and maintain guest rooms and public areas according to our high standards Replenish guest supplies and promptly attend to guest requests Report any damage or malfunctions in hotel rooms or areas to the supervisor Maintain cleaning equipment in proper condition Keep accurate records of room status and daily productivity Handle lost and found items according to hotel procedures Address guest complaints tactfully and report incidents to the supervisor Remain vigilant and report any unusual activities in guest rooms or public areas Perform valet services as needed, such as delivering linens or processing laundry orders Collaborate with team members to ensure seamless guest experiences Bachelors degree in Hospitality Management or Diploma in Hospitality Management preferred Strong attention to detail and commitment to cleanliness standards Excellent customer service skills with a friendly and professional
Posted 4 weeks ago
2.0 - 5.0 years
1 - 4 Lacs
Chennai
Work from Office
Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post. Adhere to the Procedures & Standards Manual. Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status. Diploma in Tourism / Hospitality Management Minimum 2 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and ba
Posted 4 weeks ago
0.0 - 3.0 years
1 - 4 Lacs
Mumbai
Work from Office
We are seeking a dedicated and customer-focused Guest Service Associate - Housekeeping to join our team in Mumbai, India. In this role, you will be responsible for maintaining the highest standards of cleanliness and guest satisfaction in our hotel. Ensure guest rooms and public areas are cleaned and maintained to the highest standards of cleanliness and hygiene Respond promptly and efficiently to guest requests and concerns related to housekeeping services Collaborate with other departments to provide seamless and exceptional guest experiences Manage and prioritize daily housekeeping tasks to meet deadlines and maintain efficiency Conduct regular inspections of guest rooms and public areas to ensure quality standards are met Report and address any maintenance issues or safety hazards promptly Maintain accurate inventory of cleaning supplies and linens Assist in training new team members on housekeeping procedures and standards Participate in departmental meetings and contribute ideas for improving guest satisfaction and operational efficiency Adhere to all safety and security protocols, including proper handling of cleaning chemicals and equipment Proven experience in housekeeping, preferably in a hotel or hospitality setting Strong customer service orientation with a friendly and professional demeanor Excellent attention to detail and high standards for cleanliness
Posted 4 weeks ago
0.0 - 3.0 years
1 - 4 Lacs
Bengaluru
Work from Office
To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale. Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. Ensure to remain alert, courteous and helpful to the guests and co-workers at all times. Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Key Responsibilities: People Management Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. Interact with guests and personnel of the hotel in an efficient and friendly manner. Provide effective support to the team to enable them to provide a range of effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Provide high level of service standards. Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services our experience and skills include: Warm and caring personality; previous housekeeping experience is an asset Ability to anticipate and focus attention on guest needs, being professional and welcoming Excellent organizational skills an
Posted 4 weeks ago
0.0 - 2.0 years
1 - 4 Lacs
Bengaluru
Work from Office
Prime Function: Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the reception desk so that customers expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Responsible for INTERREACT. People Management Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Financial Management Identify optimal, cost-effective use of the resources and educate the team on the same. Operational Management Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post. Adhere to the Procedures & Standards Manual. Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management. Any Degree in Hotel Management
Posted 4 weeks ago
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