773 Hospitality Management Jobs - Page 14

We are seeking an enthusiastic and goal-oriented Sales Executive - Catering to join our dynamic team in Mysuru, India. As a key member of our sales department, you will be responsible for driving catering sales, developing client relationships, and contributing to the overall growth of our catering business. Develop and implement effective sales strategies to achieve catering revenue targets Proactively identify and pursue new business opportunities in the local market Build and maintain strong relationships with existing and potential clients Conduct site visits and provide detailed proposals for catering events Collaborate with the culinary team to create customized menus that meet client needs and preferences Negotiate contracts and close deals with clients, ensuring profitable outcomes Monitor market trends and competitor activities to maintain a competitive edge Organize and participate in networking events and trade shows to promote our catering services Maintain accurate records of sales activities, client interactions, and event details in the CRM system Work closely with the operations team to ensure smooth execution of catering events Provide excellent customer service throughout the sales process and post-event follow-up Contribute to the development of marketing materials and promotional campaigns for catering services Proven experience as a Sales Executive or in a similar role within the catering or hospitality industry Excellent communication, interpersonal, and negotiation skills Strong analytical and organizational abilities with a detail-oriented approach Demonstrated success in developing and implementing effective sales strategies Proficiency in conducting market research and identifying new business opportunities Ability to build and maintain strong client relationships Experience with CRM software and sales reporting tools In-depth knowledge of the catering industry, including current trends and best practices Familiarity with menu planning and basic food cost calculations Ability to work independently and as part of a team in a fast-paced environment Flexibility to work evenings and weekends as required for client meetings and events Bachelors degree in Business, Hospitality Management, or a related field preferred Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Primary Responsibilities Front Office Operation Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues Check that all Front Office employees report to work punctually and are well groomed before each of their shift Conduct daily briefings and ensure that all pertinent information is well received by team members Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates Liaise with Finance Department to ensure that credit procedures are properly carried out Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards Handle all guest correspondences and ensure prompt follow-ups Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times Team Management Interview, select and recruit Front Office employees Identify and develop team members with potential Conduct performance review with the team Constantly monitor team members appearance, attitude and degree of professionalism Prepare detailed induction programs for new employees Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service Prepare payroll and gratuity reports Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication Other Responsibilities Maintain complete knowledge of all food & beverage services, outlets and hotel services/features Be well versed in hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Main Complexity/Critical issues in the Job Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests expectation/VOG target. Profile Knowledge and Experience Diploma in Tourism & Hospitality Management Minimum 3 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint Competencies Strong leadership, interpersonal and training skills Good communication and customer contact skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder A motivator & self-starter Well-presented and professionally groomed at all times

We are seeking a detail-oriented and analytical Revenue Manager to join our team in Chennai, India. In this role, you will play a crucial part in developing and implementing revenue management strategies to maximize our organizations financial performance. Assist in formulating and executing revenue management strategies and pricing decisions Analyze booking patterns, market trends, and competitive data to forecast demand and adjust pricing accordingly Monitor and optimize room rates, availability, and inventory to maximize revenue Generate and analyze daily, weekly, and monthly revenue reports Track and report on key performance indicators (KPIs), including occupancy, average daily rate (ADR), and revenue per available room (RevPAR) Prepare and present reports and recommendations to the Revenue Manager and other stakeholders Conduct market research to identify trends, opportunities, and threats Monitor competitor pricing, promotions, and market positioning Provide insights and recommendations based on competitive analysis Collaborate with sales and front office teams to ensure optimal pricing and inventory management Utilize revenue management systems (RMS) and property management systems (PMS) to track and manage inventory and pricing Ensure data accuracy and system integrity for effective decision-making Assist in training and mentoring junior staff or new team members in revenue management practices and tools Stay updated with industry trends and best practices through continuous learning and professional development Bachelors degree in Hospitality Management, Business Administration, or related field 5-8 years of experience in revenue management or a related role Strong knowledge of revenue management strategies and pricing optimization techniques Proficiency in revenue management systems (RMS) and property management systems (PMS) Advanced skills in Microsoft Excel and data visualization tools Excellent analytical and problem-solving abilities Strong communication and presentation skills Ability to work collaboratively in a team environment Detail-oriented with a high level of accuracy in data analysis and reporting Goal-oriented mindset with a focus on achieving revenue targets Adaptability to changing market conditions and ability to make quick, data-driven decisions Knowledge of the hospitality industry and current market trends (preferred) Experience with statistical analysis and forecasting methods Ability to work under pressure and meet deadlines in a fast-paced environment

Primary Responsibilities Maintain complete knowledge of the following (to include but not limited to): All hotel features / services, hours of operation Hotel function space, entertainment options, menus and floral decoration options Hotel safety guidelines and evacuation plan Scheduled daily group activities Answer incoming phone calls in a pleasant manner using Hotel s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure Coordinate all group arrangements Work with group contacts to facilitate program planning and requirements Communicate group needs and specifications to all relevant departments Follow up with Post-Conference reports and review group billings Input all group bookings and update booking activities in the system on a weekly basis Prepare reports, maintain proper records and filing system in accordance to hotel s sales administration process Maintain gifts inventory and coordinate the sending of gifts to clients Arrange site inspections for potential clients Promote positive relations with clients and attend to all requests expediently and courteously Acknowledge and handle clients complaints and comments tactfully and efficiently. Report incidents or other irregularities to management Up-sell and promote hotel s facilities and services at every available opportunity in order to maximize sales revenue Other Responsibilities Be fully conversant with hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Be aware of the hotel fire & life safety/emergency procedures Perform other reasonable duties assigned by the assigned by the Management Diploma in Tourism / Hospitality Management / Events Management Minimum 1 year of experience in a similar capacity Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint

We are seeking an experienced and dynamic Restaurant Manager to oversee the operations of our upscale dining establishment within Fairmont Mumbai. The ideal candidate will possess strong leadership skills, exceptional attention to detail, and a passion for delivering unparalleled dining experiences. Key Responsibilities: Operations Management: Lead daily restaurant operations to ensure smooth and efficient service delivery. Oversee the scheduling of restaurant staff, including servers, hosts, and bartenders, to maintain optimal staffing levels. Implement and uphold high standards of service, cleanliness, and food safety protocols. Monitor inventory levels and collaborate with the culinary team to ensure timely food and beverage replenishment. Guest Experience: Foster a culture of exceptional guest service by providing personalized attention and resolving any guest concerns or complaints promptly. Regularly interact with guests to solicit feedback and ensure their satisfaction with the dining experience. Implement strategies to enhance the overall guest experience, including menu development, special promotions, and creative presentation techniques. Team Leadership: Recruit, train, and mentor restaurant staff to uphold the Fairmont standard of excellence in service. Provide ongoing coaching and performance feedback to ensure team members reach their full potential. Foster a positive and collaborative work environment that encourages teamwork and mutual respect among staff members. Financial Management: Monitor and analyze restaurant performance metrics, including revenue, expenses, and profitability. Develop and execute strategies to optimize revenue generation and maximize cost efficiency. Implement effective cost control measures while maintaining the highest quality standards in food and beverage offerings. Compliance and Safety: Ensure compliance with all relevant health, safety, and sanitation regulations, as well as company policies and procedures. Conduct regular inspections of the restaurant premises to identify and address any maintenance or safety concerns. Stay abreast of industry trends and best practices to continuously improve restaurant operations and service quality. Bachelors degree in Hospitality Management, Business Administration, or related field preferred. Minimum of 5 years of progressive experience in restaurant management, preferably in a luxury hotel or fine dining establishment. Proven track record of success in leading high-performing teams and achieving operational excellence. Strong communication, interpersonal, and problem-solving skills. Excellent organizational abilities and attention to detail. Proficiency in MS Office suite and restaurant management software. Flexibility to work evenings, weekends, and holidays as required.

Primary Responsibilities Plan for outlet budget and review forecast on revenue and expenditure on monthly basic Analyze and submit month-end reports and identify deviation from business plan goals Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget Conduct departmental daily briefings to ensure that all pertinent information is well received by team members Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards Build a good relationship with guests or regular patrons. Try to remember individual patron s names and their preferences to extend a personalized service Handle guests complaints and comments tactfully and efficiently Handle all administration work pertaining to cashier/bar operation requirement and company s policies Maintain department communication logbook and updated notice board Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features Ensure that health, safety and security procedures are in place in the outlet Attend all briefings, meetings and trainings as assigned by management Perform proper handover and communication to the next shift Assist other food & beverage outlets with their operations during peak times or when required Interview, select and recruit outlet employees Identify and develop team members with potential Conduct performance review with the team Constantly monitor team members appearance, attitude and degree of professionalism Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication Bachelors degree in Hospitality Management, Business Administration, or related field Minimum of 2 years of experience as an Outlet Manager or 5+ years of progressive experience in food and beverage management Strong financial acumen with experience in budgeting and financial reporting Excellent customer service skills with a focus on creating memorable guest experiences Proficiency in inventory management and point-of-sale systems In-depth knowledge of food and beverage trends, quality standards, and health regulations Ability to work flexible hours, including evenings, weekends, and holidays Excellent communication and interpersonal skills Proficiency in Microsoft Office suite and restaurant management software

We are seeking a highly organized and efficient Housekeeping Executive to join our team in Mysuru, India. As a key member of our hospitality management team, you will oversee the housekeeping department, ensuring exceptional cleanliness and guest satisfaction throughout our property. Conduct daily briefings and manage housekeeping staff, assigning tasks and supervising their execution Ensure guest rooms, balconies, corridors, public areas, and housekeeping facilities meet our high cleanliness standards Implement and maintain quality control measures through regular room inspections and checklists Manage inventory of cleaning supplies and guest amenities, ensuring timely replenishment Respond promptly to guest requests and concerns related to housekeeping services Coordinate with maintenance department to address any reported damages or malfunctions in hotel rooms Maintain accurate records of room status, section floor reports, and staff performance Collaborate with other departments to enhance overall guest experience Implement and enforce safety and emergency procedures within the housekeeping department Participate in staff training initiatives and performance evaluations Continuously seek ways to improve housekeeping operations and efficiency High School Diploma or equivalent certificate required Minimum of 2 years of experience in a similar housekeeping management role Excellent oral and written communication skills in English Strong leadership and team management abilities In-depth knowledge of housekeeping best practices and hospitality industry standards Proven track record in maintaining high levels of cleanliness and guest satisfaction Exceptional attention to detail and quality control skills Proficiency in using hotel management software and systems Ability to work flexible hours, including weekends and holidays Excellent problem-solving and decision-making skills Strong organizational and time management abilities Ability to speak other languages, particularly those common in the Mysuru region, is a plus Basic understanding of local languages preferred

Assist guests with check in and checkout, as well as other cashiering duties Review arrival lists and prepare compendiums prior to guests arrival and check-into system if necessary Welcome guests on arrival, register and issue room keys according to departmental standards and procedures Ensure that members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival Liaise closely with other relevant departments to ensure that guests requests and needs are met Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue Handle guests complaints and comments tactfully and efficiently Handling guests mails, messages, and answering of phone calls Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed Be vigilant in regard to in-house credit matters and act upon any discrepancies Alert Security or Duty Manager of suspicious looking person(s) / articles Diploma in Tourism / Hospitality Management Minimum 1 year of relevant experience Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times

We are seeking an enthusiastic and customer-focused F&B Hostess to join our team in Visakhapatnam, India. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless dining experience. Greet and welcome guests warmly upon arrival Manage reservations and seating arrangements efficiently Provide menus and inform guests about daily specials or promotions Coordinate with kitchen and wait staff to ensure smooth service flow Handle guest inquiries and special requests professionally Maintain cleanliness and organization of the reception area Monitor dining room capacity and manage wait times effectively Assist in resolving any guest concerns or complaints Collaborate with other team members to maintain high service standards Keep up-to-date with menu changes, events, and promotions Ensure compliance with health and safety regulations Participate in staff meetings and training sessions as required Previous experience as an F&B Hostess or in a similar customer service role Excellent communication and interpersonal skills Strong guest engagement abilities and a friendly, approachable demeanor Proficiency in English; knowledge of local languages is a plus Diploma or Bachelors degree in hospitality management, business administration, or a related field preferred Demonstrated problem-solving skills and ability to handle challenging situations Detail-oriented with excellent organizational abilities Flexibility to work various shifts, including weekends and holidays Basic computer skills for managing reservations and using point-of-sale systems Knowledge of restaurant operations and food service procedures Ability to work efficiently in a fast-paced environment Strong multitasking skills and capacity to prioritize tasks effectively Familiarity with local cuisine and culture is advantageous Professional appearance and adherence to grooming standards

We are seeking a detail-oriented and analytical F&B Controller to join our team in Gandhinagar, India. As a key member of our Finance department, you will be responsible for overseeing food & beverage cost control, inventory management, and financial reporting for all F&B operations. Supervise and manage the receiving, requisition, and inventory processes for food, beverage, and general items Develop and maintain standard recipe costing for all menu items Prepare and analyze sales reports, cost reports, and other financial statements Monitor and control non-food purchases against budget Conduct regular inventory counts and manage minimum and maximum par levels for all store items Collaborate with the F&B team to optimize menu pricing and introduce new menu items Identify cost-effective resource utilization strategies and educate team members Perform spot checks and audits to ensure compliance with financial procedures Finalize all cost-related accounts for Food and Beverages Liaise with the Accounting department to reconcile F&B-related financial data Implement and maintain efficient cost control systems and procedures Analyze financial data to identify trends, opportunities for improvement, and potential cost savings Bachelors degree in Accounting, Finance, or related field; Diploma in Hospitality Management is a plus Minimum of 4-5 years of experience in F&B cost control, with at least 1 year in a similar capacity Proficient in MS Excel, Word, PowerPoint, and relevant accounting systems Strong knowledge of food and beverage industry standards and regulations Extensive experience with inventory management and cost control systems Excellent analytical and problem-solving skills Detail-oriented with a strong focus on accuracy and efficiency Outstanding organizational and time management abilities Effective communication skills, both written and verbal Ability to work collaboratively in a team environment Service-oriented mindset with a commitment to excellence Adaptability to work under pressure and meet deadlines in a fast-paced environment Fluency in English; knowledge of local languages is an advantage

Maintain complete knowledge of: Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code Restaurant reservation procedures Daily house count, arrivals, departures, VIP s Scheduled in-house group activities, locations and times All department policies / service procedures Answer telephone within 3 rings, using correct salutations and telephone etiquette. Take record and confirm restaurant reservations / cancellations in accordance with departmental standards. Communicate reservation or cancellation changes to management as they arise throughout the shift. Monitor the preparation of own assignments, ensuring compliance to departmental standards. Ensure that all menu s, check folders are cleaned and in sufficient quantity. Ensure that the hostess stand is cleaned and organized. Review the Reservation book, pre-assign designated tables and follow up on all special requests. Greet the guests at the entrance of the restaurant. Seat Guest accordingly to floor plan / being fair to each waiter. Show guests their table which has been designated to them Ensure that the guests are pleased with their table. Present the open menu to the guest. Ensure that the tables are set to the best service of the guest. Anticipate heavy business times and organize procedures to handle waiting lines. Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day. Maintain positive guest relations at all times. Be familiar with hotel services / activities to respond to guest inquiries accurately. Handle guest complaints following instant pacification procedures and insuring guest satisfaction. Monitor guests reactions and confer frequently with management to ensure guest satisfaction. Monitor and participate to ensure that all tables are cleared and reset according to the department procedures. Monitor and maintain cleanliness and working conditions of own section equipment and supplies. Assist restaurant staff with their job functions to ensure optimum service to guest: when requested. Promote a cooperative working climate, maximizing productivity and quality. Do table visits systematically at each meal period to ensure guest satisfaction. Promote F&B Outlets to each customer in down time. Successful completion of the training process. To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced. To assist in Menu printing. Administration To collect all general requisitions and food & beverage requisitions. To prepare and record all inventory on daily, monthly and quarterly basis. Report any engineering issues and make a request for the same. Maintain daily logs and update the Logbook on daily basis. Financial and Revenue Responsibilities To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment. To perform cashiering functions and to ensure that the outlet cashiering procedures are strictly adhered to. To perform beverage inventory on a daily basis and informing the management of any discrepancies on a daily basis. Guest Service Responsibilities To establish a professional rapport with guests and maintain good customer relationship. To handle guest enquiries in a friendly, courteous and efficient manner. To be fully knowledgeable about all bar products, wine and cocktail recipes. GENERAL DUTIES: To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards. To provide friendly, courteous and professional service at all times. To maintain good working relationships with colleagues and all other departments. To read and understand the hotel s Employee Handbook and to adhere to the hotel s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety. To comply with local legislation as required. To respond to any changes in the department as dictated by the needs of the hotel. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs. To attend training and meetings as and when required. Confidentiality Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. Qualifications Relevant experience as a F&B Hostess or similar is an asset Diploma/ BS degree in hospitality management, business administration, or related field Excellent communication skills & guest engagement skills Excellent problem resolution skills along with outstanding communication and active listening skills Ability to work flexible hours Proficiency in English

Primary Responsibilities Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel Hyderabad Airport. Responsible for Reception, Concierge operations, Hospitality and Cashier. Liaise with different departments for smooth and coordinated work. Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away. Ensure to interact with the guests & enable the team to understand guest requirements. Operational Management Adhere to the Standard Operating Procedures & policies. Check outstanding of in-house guests on a daily basis. To check whether the following records are kept in order and up to date. C forms Reception / Information Log Book Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered. Ensure all V.V.I.P room inspection in coordination with House Keeping Department. Ensure that newspapers and parcels are delivered in the rooms without delay. To be readily available at all times to deal with problems or complaints. Ensure effective and speedy check-in & check-out facilities. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Conduct briefing for concierge and Front Office Assistants. Knowledge and Experience Diploma in Tourism / Hospitality Management Minimum 1-2 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint Competencies Strong leadership, interpersonal and training skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder

The Director of Operations is responsible for oversight of all operational aspects of the Hotel including the Food & Beverage outlets, Front Office, Housekeeping. In the absence of the General Manager, the Director of Operations shall oversee all aspects of the Hotel operation. Responsibilities include, but are not limited to: Promoting and fostering a cooperative and professional working environment, ensuring positive morale and teamwork, ensuring each department meets budgeted payroll and other expenses, developing and recommending revenue enhancement strategies, and recruiting, supervising and directing the management staff. Maintain complete knowledge of: All hotel features/services, hours of operation All room rates, special packages and promotions Daily house count and expected arrivals/departures Room availability status for any given day Scheduled daily group activities. All menu selections available in all outlets F&B outlet layout, table/seat/station numbers, proper table set-ups, room capacities, hours of operation and price ranges. P.O.S. and manual procedures. The department s financial standing at all times (month-to-date and year-to-date). Conduct performance reviews, coaching and counseling and disciplinary action as needed for direct reports in accordance with Hotel and Company standards. Ensure that all Hotel and Company standards of service and safety are adhered to in each departments. Research and recommend process improvement as needed in each department. Participate in and support hotel and company efforts towards sustainability and environmental initiatives. Research and recommend hotel amenities as needed. Serve as primary Hotel representative for VIP guests, ensuring accurate, thorough and timely communication with all departments prior to, during and after guest s stay. Maintain knowledge and understanding of monthly Profit & Loss Statement. Ensure each department meets budgeted payroll and other expenses. Oversee the development of annual departmental budgets. Be fully aware of budgeted revenues and expenses and consistently strive to maximize revenue and occupancy. Promote and foster a cooperative and professional working environment, ensuring positive morale and teamwork. Bachelors degree in Hospitality Management or a related field; a post-graduate degree is preferred. Minimum of 5 years of operational experience in a similar role within a luxury or midscale hotel environment. In-depth knowledge of hotel operations, with a particular emphasis on Rooms Division and Food & Beverage management. Proven strength in financial management, including interpreting financial reports and conducting performance analysis. Outstanding interpersonal and guest service skills, with a demonstrated ability to enhance the guest experience.

Primary Responsibilities Responsible for handling guests luggage & greeting the guests as per guidelines & standard phrases. Perform all other assigned duties, and adhere to Novotel Hyderabad Airport s standards of performance, appearance, and conduct. Responsible for providing courteous and competent services to the guests. Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management. People Management Effectively communicate any problem, challenges, complaints / feedback immediately to the Supervisor on duty. Provide effective support to the team to enable them to provide a range of effective and efficient services. Respond to guest s queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Operational Management Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides. Ensure to handle the luggage in a courteous and efficient manner. Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times. Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms. Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner. Possess knowledge of the Fire and Emergency procedures of the hotel. Responsible and accountable for the loading and unloading of guest luggage from guest cars. Accept and monitor luggage for safekeeping or storage in the office according to established procedures. Knowledge and Experience Diploma in Tourism / Hospitality Management Fresher or Minimum 6 months to 1 year of relevant experience Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Competencies Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times

Primary Responsibilities Sales Management Achieve daily targeted number of sales calls with effectiveness Develop business leads for the Hotel on a weekly basis Prepare monthly list of accounts to penetrate for the following month Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts Prepare monthly action plan for main market segment Perform monthly review account profile on room nights production and average rate Monitor competitors rate strategy, account penetration and marketing activities to maintain a competitive edge Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts Update management on VIP arrivals, meet and greet accordingly Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue Conduct negotiations to achieve the best profit and rates for the Hotel Attend hotel clients and local community business events to network and maintain high visibility Update Director of Sales & Marketing on market trends and business leads Team Management Interview, select and recruit direct reports Identify and develop team members with potential Conduct performance review with the team Constantly monitor team members appearance, attitude and degree of professionalism Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business Other Responsibilities Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Be aware of the hotel fire & life safety/emergency procedures Perform other reasonable duties assigned by the assigned by the Management Degree/Diploma in Tourism / Hospitality Management / Events Management Minimum 2 year of experience in a similar capacity Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint

Primary Responsibilities Sales Management Achieve daily targeted number of sales calls with effectiveness Develop business leads for the Hotel on a weekly basis Prepare monthly list of accounts to penetrate for the following month Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts Prepare monthly action plan for main market segment Perform monthly review account profile on room nights production and average rate Monitor competitors rate strategy, account penetration and marketing activities to maintain a competitive edge Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts Update management on VIP arrivals, meet and greet accordingly Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue Conduct negotiations to achieve the best profit and rates for the Hotel Attend hotel clients and local community business events to network and maintain high visibility Update Director of Sales & Marketing on market trends and business leads Team Management Interview, select and recruit direct reports Identify and develop team members with potential Conduct performance review with the team Constantly monitor team members appearance, attitude and degree of professionalism Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business Other Responsibilities Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Be aware of the hotel fire & life safety/emergency procedures Perform other reasonable duties assigned by the assigned by the Management Degree/Diploma in Tourism / Hospitality Management / Events Management Minimum 2 year of experience in a similar capacity Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint

We are seeking an exceptional Butler Manager to join our prestigious hotel in Udaipur, India. As the Butler Manager, you will lead a team of highly skilled butlers, ensuring the delivery of world-class service to our discerning guests. This role requires a consummate professional with a keen eye for detail and a passion for exceeding customer expectations. Oversee and manage the butler team, ensuring the highest standards of service are consistently met Develop and implement training programs to enhance the skills and knowledge of the butler staff Coordinate with other departments to ensure seamless guest experiences Personally attend to VIP guests and handle special requests Manage butler schedules and assignments to optimize service delivery Conduct regular performance evaluations and provide constructive feedback to team members Ensure compliance with all safety and emergency procedures Maintain accurate records of guest preferences and special requirements Implement innovative service initiatives to enhance guest satisfaction Monitor and manage inventory of butler supplies and equipment Act as a liaison between guests and other hotel departments to resolve any issues promptly Uphold the hotels standards of etiquette, grooming, and professional conduct Create "magic" moments for guests by anticipating their needs and delivering proactive, personalized service Bachelors degree in Hospitality Management or related field; degree from a School for Tourism & Hotel Management preferred Minimum of 5 years of experience in luxury hospitality, with at least 2 years in a managerial role Proven track record of managing and mentoring a team of butlers Exceptional interpersonal and communication skills, with the ability to interact effectively with guests, staff, and management Fluency in English; knowledge of additional languages is a significant asset Extensive knowledge of high-end hospitality etiquette and protocols Strong leadership skills with the ability to motivate and inspire team members Excellent problem-solving abilities and decision-making skills Proficiency in Microsoft Office suite and property management systems Ability to work efficiently in a fast-paced, dynamic environment Flexibility to work varied hours, including nights, weekends, and holidays Physical stamina to stand for extended periods and move around the property Impeccable grooming and professional presentation Familiarity with local culture and customs of Udaipur and surrounding regions Knowledge of first aid and emergency procedures Ability to maintain confidentiality and handle sensitive information with discretion

Has to make sure that standard recipes and plating guides are followed at all times. Has to provide the Executive Chef with recipes and costing as per the requirement. Assists the Executive Chef in developing new cuisine concepts. Ensures implementation and maintenance of standards of food quality, preparation and presentation. Assists in menu planning and costing. Ensures good physical upkeep, condition of equipment & utensils in all the kitchens & co-ordinates with Engineering department for repairs and maintenance. Ensures all the raw material received in the hotel for preparation is of high quality, as per organizational standards and product specifications. Interacts and communicates with Outlet Supervisors on daily basis and makes sure all food items sent to the Outlets is well explained. Ensures prompt and accurate service by kitchen staff to all customers, to achieve a high level of customer satisfaction. Ensures all employees in the department adhere to the organization rules and regulations. Ensures availability of raw ingredients at all times, by proper planning, requisitioning and storage. Perform as per Operational Standards. Proper grooming at all times. Attend training classes as per schedule. Show fullest cooperation and respect within the team and other departments. Bachelor s degree in Hospitality Management or related field preferred. Proven experience in a customer service role, preferably in hospitality or a luxury service environment.

We are seeking a highly organized and customer-focused Banquet Manager to join our team in Mumbai, India. The ideal candidate will oversee all aspects of banquet operations, ensuring exceptional service and memorable experiences for our guests. Lead and supervise the banquet team, fostering a positive and efficient work environment Plan, coordinate, and execute a wide range of events, from intimate gatherings to large-scale functions Develop and implement standard operating procedures for banquet operations Manage staffing schedules, ensuring appropriate coverage for all events Oversee food and beverage quality, presentation, and service standards Collaborate with the culinary team to create innovative menu offerings and accommodate special dietary requirements Monitor and control banquet department expenses, including labor costs and supplies Handle guest inquiries, concerns, and special requests promptly and professionally Ensure compliance with all health, safety, and liquor regulations Conduct regular training sessions to enhance team performance and maintain service excellence Analyze event feedback and implement improvements to enhance guest satisfaction Coordinate with other departments to ensure seamless event execution Bachelors degree in Hospitality Management or related field preferred; High school diploma or equivalent required Minimum 2-3 years of experience in banquet management or similar role Excellent leadership, communication, and interpersonal skills Strong organizational and time management abilities Proven track record in customer service and guest satisfaction Proficiency in catering software and point-of-sale systems Solid understanding of food and beverage operations, including menu planning and cost control Experience in event planning and coordination Strong budgeting and financial management skills Ability to work flexible hours, including nights, weekends, and holidays Knowledge of health, safety, and liquor regulations Familiarity with local cuisine and customs in Mumbai, India Valid food handling certification and liquor license (as required by local regulations) Analytical mindset with strong problem-solving abilities Ability to multitask and maintain composure in a fast-paced environment Demonstrated success in training and developing team members

We are seeking a dynamic and results-driven Catering Sales Manager to join our team in Chennai, India. In this role, you will be responsible for driving catering sales, managing client relationships, and ensuring the successful execution of events that exceed our customers expectations. Develop and implement strategic sales plans to maximize catering revenue and market share Proactively identify and pursue new business opportunities within the local Chennai market Conduct site visits and create detailed proposals for potential clients Negotiate contracts and close deals with clients for catering services Collaborate closely with the culinary and operations teams to ensure seamless event execution Manage and motivate the catering sales team to achieve individual and collective targets Organize and lead pre-event planning meetings to develop timelines, product lists, and logistical needs Establish and maintain strong relationships with clients, vendors, and internal departments Analyze market trends and competitor activities to inform sales strategies Ensure all events meet or exceed client expectations and company standards Handle client feedback and resolve any issues promptly and professionally Stay updated on food and beverage trends to propose innovative catering solutions Maintain accurate records of sales activities, contracts, and client information in the CRM system Participate in industry events and networking opportunities to promote the companys catering services Bachelors degree in Hospitality Management, Business Administration, or a related field Proven experience (3-5 years) in catering sales or hospitality sales management Strong track record of achieving and exceeding sales targets Excellent knowledge of catering operations, event planning, and food and beverage trends Proficiency in catering sales software, CRM systems, and Microsoft Office Suite Outstanding communication, negotiation, and presentation skills Ability to build and maintain strong client relationships Strong leadership and team management capabilities Detail-oriented with excellent organizational and time management skills Problem-solving skills with the ability to make quick decisions under pressure Flexibility to work evenings and weekends as required for events Understanding of pricing strategies and contract negotiations in the catering industry Familiarity with health and safety regulations related to food service and events Willingness to travel within Chennai for client meetings and event sites

We are seeking a highly organized and efficient Assistant Manager for our Housekeeping department in Mumbai, India. In this role, you will work collaboratively with the Housekeeping Manager to ensure exceptional cleanliness standards and guest satisfaction throughout our property. Support the Housekeeping Manager in overseeing daily operations and team performance Coordinate and supervise the housekeeping staff to maintain optimal cleanliness standards Conduct regular inspections to ensure adherence to quality and safety protocols Manage inventory of cleaning supplies and equipment, focusing on cost-effective operations Provide on-the-job training and mentorship to housekeeping team members Facilitate effective communication between guests, housekeeping staff, and other departments Implement and maintain safety protocols and HACCP standards Assist in developing innovative housekeeping procedures to improve efficiency Handle guest concerns promptly and professionally, ensuring high customer satisfaction Participate in budgeting and cost control measures for the housekeeping department Ensure compliance with local health and safety regulations in Mumbai Minimum of five years of experience in a supervisory housekeeping role, preferably in a hotel or resort setting Bachelors degree in Hospitality Management or related field preferred Strong knowledge of HACCP principles, safety protocols, and Indian hospitality standards Excellent attention to detail and ability to maintain high cleanliness standards Proficiency in inventory management, budgeting, and housekeeping management software Outstanding communication and interpersonal skills Demonstrated ability to train and develop team members Strong problem-solving and decision-making abilities Familiarity with local health and safety regulations in Mumbai Fluency in English; knowledge of Hindi or Marathi is a plus Flexibility to work varying shifts, including weekends and holidays Proven track record of leadership and team management in a fast-paced environment

We are seeking a detail-oriented and customer-focused Assistant Reservation Manager to join our dynamic team in Pune, Maharashtra. As a key member of our hospitality organization, you will play a crucial role in ensuring smooth operations of our reservations department while delivering exceptional service to our guests. Assist in managing the daily operations of the reservations department, ensuring efficiency and accuracy in all processes Oversee and train reservations staff, promoting a culture of excellence and continuous improvement Collaborate closely with Sales, Revenue Management, and Marketing teams to develop and execute strategic initiatives Handle complex reservations and guest inquiries, providing professional and courteous service at all times Monitor and optimize room inventory, working with various departments to maximize occupancy and revenue Assist in developing and implementing reservation policies and procedures to enhance operational effectiveness Generate and analyze reservation reports, providing insights to support data-driven decision-making Ensure high levels of customer satisfaction by addressing concerns promptly and effectively Assist in scheduling and payroll management for the reservations team Participate actively in the recruitment and training of reservations staff Support the implementation of new technologies and systems to improve reservations processes. Previous leadership experience in a hotel environment, preferably in reservations management Strong working knowledge of Opera Property Manager System (PMS) Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other departments Proven problem-solving skills and ability to make sound decisions in a fast-paced environment Proficiency in Microsoft Office suite, particularly Word and Excel Strong analytical and organizational skills, with the ability to manage multiple priorities simultaneously Bachelors degree in Hospitality Management or related field preferred Knowledge of revenue management principles and practices Fluency in Arabic and English required; additional language skills are a plus Demonstrated ability to work well under pressure and adapt to changing priorities Commitment to maintaining a professional demeanor and delivering exceptional customer service Familiarity with local hospitality industry trends and regulations in Saudi Arabia

We are seeking a dynamic and customer-oriented female Assistant Manager for our outlet in Novotel Visakhapatnam Varun Beach. The ideal candidate will play a crucial role in overseeing daily operations, leading a team, and ensuring exceptional customer experiences. Assist in managing day-to-day outlet operations, ensuring smooth functioning and optimal performance. Lead, motivate, and supervise a team of sales associates, providing guidance and support. Implement and maintain high standards of customer service, addressing customer inquiries and resolving issues promptly. Oversee inventory management, including stock control, ordering, and merchandising. Monitor and analyze sales performance, identifying areas for improvement and implementing strategies to boost revenue. Ensure compliance with company policies, procedures, and safety regulations. Assist in training and developing team members to enhance their skills and productivity. Collaborate with the Store Manager to achieve sales targets and key performance indicators. Handle cash management and end-of-day reconciliation processes. Maintain a clean, organized, and visually appealing store environment. 2-3 years of experience in retail or hospitality management, preferably in a supervisory role. Proven track record of delivering excellent customer service and driving sales performance. Strong leadership skills with the ability to motivate and develop team members. Proficiency in inventory management and Point of Sale (POS) systems. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving and decision-making abilities. Proficiency in Microsoft Office suite and retail management software. Bachelors degree in Business Administration, Retail Management, or related field preferred. Flexibility to work various shifts, including weekends and holidays. Knowledge of retail operations and customer relationship management

The Income Auditor must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Plan, direct, and manage the provision of accurate, timely, and objective financial data from which informed management decisions can be made. Recommend remedial action when and where necessary. Safeguard owner assets by creating and maintaining sound internal control systems. To control daily receipts, prepare daily sales and cover reports. To prepare city ledger payments timely and accurately To control and distribute the daily revenue of the hotel. To reconcile voids, do not pay checks. To control complimentary rooms To present daily paid outs, rebates and corrections for approval To file all income related documents To check and balance the daily cash/paid outs/tips from the general cashier. To check and balance daily C/L payments and credit cards with the general cashier and accounts receivable. To distribute the C/L rebates to the appropriate accounts To ensure adequate restaurant check control. To provide the assistant controller with journal vouchers related to income and rebate journals. To prepare city ledger payments timely and accurately on a daily basis and pass them to accounts receivable for payment in the back-office system. To review and list management rebates (items, authorizations, explanations) To file registration cards and prepare them for scanning. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment, with the employee acting as a team leader with minimal direct supervision. Must be able to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Must be able to write reports, business correspondence, and procedure manuals. Must be able to effectively present information and respond to questions from groups to managers, clients, customers, and ownership. Must be able to apply mathematical operations to such tasks as frequency distribution, analysis of variance, correlation techniques, sampling theory, and factor analysis. Must be able to define problems, collect data, establish facts, and draw valid conclusions. Educated to bachelor s degree level or beyond, most likely within a business or hospitality management-related discipline, or experience equivalent. Prior experience in the same position. Prior experience in pre-opening. A native Arabic speaker and fluency in verbal and written English are essential. Must be a highly capable user of Microsoft Office programs, including Excel, Word, PowerPoint and Outlook. Previous working experience in a truly global work environment is essential.

Prime Function: Constantly investigate and assess market conditions and competition to determine effective and productive sales programs. Establish and maintain relationships with all the current and prospective customers. Update & upgrade knowledge and awareness of special events, conventions, business meetings and other opportunities in the market, which would help for the sales of the facilities provided by Novotel ibis Chennai OMR. Design and execute sales plans and strategies for the assigned segments and responsible for increasing the sales and revenue. Plan & initiate action plan to approach and secure new business for the organization. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Key Responsibilities: Sales & Marketing Planning Assist the Director of Sales, ADOS & Sales Manager in the development of the Strategic Sales Plan for the segments. Ensure to achieve objectives established in the Organization s Strategic Plan. People Management Establish and maintain seamless co-ordination & co-operation with all departments of Novotel ibis Chennai OMR. To ensure maximum cooperation, productivity, and guest service. Develop and maintain effective relationships with all the departments. Respond to queries by resolving issues in a timely and efficient manner. Ensure that the team has been trained for all safety provisions. Ensure that all personnel are kept well informed of department s objectives and policies. Motivate and develop team to ensure smooth functioning of the department and promote teamwork. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management Identify prospects for sales deals within targeted markets of the assigned area segment and also prepare and conduct sales presentations for them. Ensure to report regularly to the Director of Sales on progress of the various activities, provide information about prospective customers, make forecasts and track current customer feedback. Submit monthly and weekly sales plan and market analysis (monthly) as well as daily sales/activity reports. Contribute to increase in business volume. Prepare annual sales goals, develop working plans to carry out goals, compare actual achievements against goal, periodically take necessary corrective action Diploma in Tourism / Hospitality Management Minimum of 2 years of experience in a similar capacity with proven track records Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint