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Taj Hotels
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Deputy Housekeeper

Deputy Housekeeper

Taj Hotels

8 - 10 years

25 - 30 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

housekeeping front office hospitality management internal audit interior decoration process excellence inspection preventive maintenance monitoring inventory

Work Mode

Work from Office

Job Type

Full Time

Job Description

At IHCL, we believe our employees are our greatest asset
We are committed to fostering a dynamic work environment that encourages in ation, collaboration, and personal growth Join us in creating memorable experiences and shaping the future of hospitality Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity

Deputy Housekeeper functions as strategic business partner of a hotels housekeeping operations
The position ensures to assist the housekeeping operations to meet the brand s standards, targets customer needs, elevates associate isfaction, focuses on growing revenues, maximizes the financial performance of the department and oversees the development & implementation of the departmental strategies

Essential Job Tasks

Being up with the new trends, pushing for in ation and strategizing plans for the department, based on the observations

itoring cost and budgets for the department

Inspection of rooms, public area, laundry and ensuring that all the standards are adhered to

Areas of Responsibility

Assist in determining the departmental budget in terms of costs and revenues
Participate in a thly review of the expenses incurred & provide relevant inputs to curtail on the areas that are crossing budgets In the absence of the HOD, officiate as acting head, conduct meetings and daily reviews

Review work logs to ensure adherence to processes
Conduct inspection of rooms, banquet areas for special functions etc and rectify defects, if any found

Coordinate pest control schedules and regularly check the maintenance and upkeep of back and staff areas
Facilitates cleaning activities like super cleaning, deep cleaning, carpet cleaning and shampooing, maintenance of artwork, ble polishing, wood polishing, etc as per the schedule & maintain accurate records

Ensure that all rooms are prepared in accordance with guest preferences
Ensure all guest requests / complaints are being handled professionally and are closed within the prescribed time period

itor stocks of all replenish able items like household supplies, cleaning supplies, linen, uniforms etc Conduct inventory check, take corrective actions and control losses, pilferages and discards
Provide inputs on replenishments required in keeping with budgets

Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings
Ensure all vendors are able to maintain the desired standards of service throughout the year

Check to ensure adherence to standards and ensure all the processes and SOPs are complied with
Conduct preparation for internal audits Take corrective action & close non-compliances highlighted

Ensure all documents are checked on a periodic basis, such as log books, checklists, preventive maintenance schedules, inventory records of linen, cleaning records, uniform records, hygiene and pest control records, lost & found records etc

Coordinate the preventive maintenance schedule of rooms and public area with the maintenance department

Create action plans along with the team to conserve energy through recycling measures, use of environment- endly products, conservation of water, electricity, etc and create awareness of the same

Conduct briefing and grooming of staff, and coordinate with the HR Department for all employee related initiatives

In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job

Adherence to the Tata code of conduct, safety policies and values of the organization as defined

*In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job

Required Qualifications

Diploma/Graduate in any discipline and advanced knowledge in educational programs like hospitality management,Housekeeping Mangement,Interior oration

Work Experience

08-10 Years

Languages Needed in Position

English

Key Interfaces- External

Guests, Vendors, External & Internal Auditors

Key Interfaces- Internal

Housekeeping, Front Office, Engineering

Behavioural Competencies

Process Excellence

Result Orientation

Collaborative Engagement

Change Championship

Growth Mindset

Talent Enrichment

Guest Centricity

Personal Effectiveness

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Deputy Housekeeper