Manager - Train Operations (Pan India) - Hotel Management

• Implement all company policies and SOPs.
• Legal compliances documentation prepare, check and verify as per compliance.
• Passengers feedback & complaints review and share PoA.
• Fines & Deduction to wave off or minimise to Zero.
• Ration Bundle review & Base Kitchen Food ordering check & wastage control analysis with team includes TMs & RMs
• PAD & Catering sale improvement analysis with TMs & RMs
• Service/sale items consumption & returning analyses as per occupancy
• Manpower Management in terms of hiring, training, deployment and transfer/de-board etc with proper justification.
• Coordination between HO to IRCTC and HO (Base + Store team) to Train Operation team
• Local Purchase Bills & Documentation verification for FI and proceed for Payment.
• Company & Railway assets & Equipment inventory verification and authorize the replacement or top-up.
• On-board check weekly or fortnightly to get actual ground report.
• Ration/service items receiving and returning record match with SAP data.
• GP%ageto monitor & analysis of all respective train and enforce the PoA for improvement as and when required.
• Manager Front at trip end, to check with all supporting documents and verify & analysis of occupancy vs actual.
• Legal documentation check and verification for train or staff.
• Verify all racks staff attendance marked by Rack Manager and checked by Train manager
  

Asst. Train Manager / Train Manager Job

• Food ordering as per Occupancy chart.
• Set & fix the monthly ration bundle.
• Staff positioning & attendance through duty roster
• Formats & Checklist implementation check and verify daily.
• Passengers query or complaints resolution if pending from RMs.
• Manager Front to verify and forward to seniors for next check.
• All service or sale items bills from store or outsource to check and verify.
• Close all deficiency (Store or Base Kitchen) with due approval from seniors on daily basis if any.
• Check all racks staff attendance and verify with actual.
• PAD & Catering sale improvement planning.
• Maintain register for company & railway assets & equipment inventory • Ration & Service Items Quality, Quantity, Manufacturing, & Packet condition check & Report
• FI bills collection/verification with actual receiving/consumption.
• Manager Front at trip end, to check & verify with all supporting documents.
• Check all legal documentation availability and renewal for train or staff. • Briefing of staff to avoid complaints and positive passenger feedback • Company & Railway assets inventory check and verify and report to seniors

Asst. Rack Manager / Rack Manager Job

• Staff Briefing about service standards, Sale targets, previous complaints & current updates if any.

• Check all service/sale items quantity as per order and distribute coach wise.

• Check all expiry dates of ration item & food quality on board.

• Passengers meet and greet on board and collect positive feedbacks during & after each service.

• Develop PR with passengers to avoid any written/online complaints.

• Ensure all on-board staff is performing as per company and industry norms.

• Marking attendance of all concerned staff of particular rack.

• Prepare occupancy sheet signed by OBCS & TS and manager front duly attach all bills & supporting documents.

• Proper round in all coaches during meal service to avoid any complain. • Fill all provided job card, checklists and formats daily, weekly & monthly as and when required.

• Formats & Checklist implement and update daily.

• Legal documentation availability and renewal for train or staff.

• Complaints to close on-bard with proper and positive passenger feedback • Share any deficiency (Store or Base Kitchen) daily if any.

• Check ration bundle according to current occupancy rate time to time. • PAD & Catering sale target to achieve as per company norms.

• Prepare list of returning quantity of sale & Service item