Job Description

Station Manager Job Description Coordination between HO to IRCTC and HO (Base + IRCTC/Railways official liaising. Store team) to Train Operation team Implement all company policies and SOPs. ¢ Local Purchase Bills & Documentation verification for ¢ Legal compliances documentation prepare, check FI and proceed for Payment. and verify as per compliance. ¢ Company & Railway assets & Equipment inventory ¢ Passengers feedback & complaints review and verification and authorize the replacement or top-up. share PoA. ¢ On-board check weekly or fortnightly to get actual ground report. ¢ Fines & Deduction to wave off or minimise to Zero. ¢ Ration/service items receiving and returning record match with SAP data. ¢ Ration Bundle review & Base Kitchen Food ordering check & wastage control analysis with team includes TMs & RMs ¢ GP%age to monitor & analysis of all respective train and enforce the PoA for improvement as and when required. ¢ PAD & Catering sale improvement analysis with TMs & RMs ¢ Manager Front at trip end, to check with all supporting documents and verify & analysis of occupancy vs actual. ¢ Service/sale items consumption & returning analyses as per occupancy ¢ Legal documentation check and verification for train ¢ Manpower Management in terms of hiring, training, deployment and transfer/de-board etc with proper justification. or staff. ¢ Verify all racks staff attendance marked by Rack Manager and checked by Train manager. Asst. Train Manager / Train Manager Job Description ¢ Monitor GP percentage of all racks per trip and ¢ Maintain register for company & railway assets needful to be done if not achieving the targeted GP & equipment inventory %age. ¢ Food ordering as per Occupancy chart. ¢ Set & fix the monthly ration bundle. ¢ Staff positioning & attendance through duty roster ¢ Ration & Service Items Quality, Quantity, Manufacturing, & Packet condition check & Report ¢ FI bills collection/verification with actual ¢ Formats & Checklist implementation check and verify daily. receiving/consumption. ¢ Passengers query or complaints resolution if ¢ Manager Front at trip end, to check & verify pending from RMs. with all supporting documents. ¢ Manager Front to verify and forward to seniors for next check. ¢ Check all legal documentation availability and renewal for train or staff. ¢ All service or sale items bills from store or outsource to check and verify. ¢ Briefing of staff to avoid complaints and positive ¢ Close all deficiency (Store or Base Kitchen) with passenger feedback due approval from seniors on daily basis if any. ¢ Company & Railway assets inventory check and ¢ Check all racks staff attendance and verify with actual. verify and report to seniors. ¢ PAD & Catering sale improvement planning. Asst. Rack Manager / Rack Manager Job Description ¢ Working closely to achieve the targeted GP ¢ Proper round in all coaches during meal service to Percentage. avoid any complain. ¢ Staff Briefing about service standards, Sale targets, ¢ Fill all provided job card, checklists and formats daily, previous complaints & current updates if any. weekly & monthly as and when required. ¢ Check all service/sale items quantity as per order and ¢ Formats & Checklist implement and update daily. distribute coach wise. ¢ Legal documentation availability and renewal for train ¢ Check all expiry dates of ration item & food quality on or staff. board. ¢ Complaints to close on-bard with proper and positive ¢ Passengers meet and greet on board and collect passenger feedback positive feedbacks during & after each service. ¢ Share any deficiency (Store or Base Kitchen) daily if ¢ Develop PR with passengers to avoid any any. written/online complaints. ¢ Check ration bundle according to current occupancy ¢ Ensure all on-board staff is performing as per company rate time to time. and industry norms. ¢ PAD & Catering sale target to achieve as per company ¢ Marking attendance of all concerned staff of particular norms. rack. ¢ Prepare list of returning quantity of sale & Service ¢ Prepare occupancy sheet signed by OBCS & TS and manager front duly attach all bills & supporting documents. items