Operations and Admin Manager

We are seeking a dynamic and experienced Operations and Admin Manager to oversee end-to-end operations and IT administration for our product-based organization. The ideal candidate is a strategic thinker with strong operational expertise, technical knowledge, and the ability to streamline processes, strengthen infrastructure, and support business scalability. This role requires high ownership, cross-functional coordination, and excellence in both business operations and IT governance.

• Role & responsibilities

Operations Management

• Manage and optimize day-to-day business operations across functions to ensure efficiency, compliance, and timely execution.
• Lead vendor management, procurement operations, contract negotiations, and vendor performance evaluations.
• Develop, implement, and enhance SOPs, operational workflows, and best practices.
• Track operational KPIs, prepare regular dashboards/reports, and present insights to leadership.
• Coordinate with cross-functional teams to support product development, delivery timelines, and organizational priorities.
• Oversee budgeting, resource planning, and cost optimization initiatives.
• Manage insurance operations (GHI/GPA), banking coordination (salary accounts, corporate cards, forex), and invoice processing.
• Oversee facilities management including housekeeping, office maintenance, parking, building management coordination, and monthly payments.
• Support onboarding and offboarding processes, ensuring documentation, workspace readiness, and asset allocation/recovery.
• Manage asset inventory, servicing, AMC tracking, and periodic reporting.
• Coordinate travel arrangements including visa processing, flight bookings, and forex requirements.
• Facilitate visitor and client management along with internal events, townhalls, and engagement activities.

IT Administration

• Oversee IT infrastructure including cloud services, and system configurations.
• Manage IT assets, software licenses, admin consoles, and ensure compliance with IT/security standards.
• Coordinate with internal IT teams and external vendors for system upgrades, maintenance, AMC, and troubleshooting.
• Implement cybersecurity measures, access control processes, and data protection protocols.
• Handle IT ticketing, ensure timely issue resolution, and maintain SLAs.
• Lead automation and digital transformation initiatives to enhance operational efficiency and reduce manual processes.
• Ensure business continuity planning, backup processes, and disaster recovery readiness.

Preferred candidate profile

• Bachelors degree in Business Administration, Information Technology, or related field (MBA preferred).
• 6-10 years of experience in business operations and IT administration, preferably in a product-based or tech-driven environment.
• Strong understanding of IT systems, networking, infrastructure, cloud technologies, and cybersecurity basics.
• Proven experience in procurement, vendor management, and operational policy development.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent communication, stakeholder management, and leadership skills.
• Proficiency with ERP systems, project management tools, ITSM platforms, and general productivity tools.
• Ability to handle fast-paced environments, multitask effectively, and drive continuous improvement initiatives.