770 Hospitality Management Jobs - Page 12

Only for: BHM/DHM/Hospitality degree holder POST: Internship/Fresher/Site/MNC Cafeteria Operation management. • Fix Salary • On job training then permanent • Company payroll • On spot joining • Experience holders are also applicable. Required Candidate profile Mandatory qualification: BHM/BHMCT/DHM. Experience: 0- 1yr for fresher urgent joining WhatsApp: 9971022627

Key Responsibilities: Assist in researching and compiling destination-specific information (attractions,accommodations, local experiences, dining, travel tips, etc.) Support the product/destination team in developing travel itineraries and destination packages. Coordinate with local vendors, guides, and partners to gather updated information and pricing. Client consultation on calls and emails Follow up of the clients Help maintain and update the internal destination database and content library. Contribute to content creation for destination guides, blog articles, and marketing material. Support the team in quality-checking destination content and ensuring alignment with brand standards. Assist in tracking competitor offerings and emerging travel trends. Skills required: Pursuing or recently completed a degree/diploma in Travel & Tourism, Hospitality,Communications, or a related field. Strong research and writing skills with an eye for detail. Passion for travel and an eagerness to learn about global destinations. Ability to work independently and as part of a team. Proficient in Microsoft Office/Google Workspace Excellent communication and organizational skills.

Key Responsibilities: Engage with clients to understand their travel preferences, budget, and purpose of travel. Recommend suitable destinations, travel packages, and experiences tailored to individual needs. Create customized domestic and international travel packages including sightseeing, accommodation, and activities. Stay up to date on trending destinations, seasonal offers, and partner promotions. Prepare travel quotes and finalize itineraries based on client approval. Handle bookings for flights (GDS and LCC), hotels, transfers, cruises, and local tours. Coordinate with DMCs (Destination Management Companies), hotels, and suppliers to confirm arrangements. Issue air tickets, vouchers, and travel documents efficiently and accurately. Serve as the single point of contact for clients from inquiry through post-travel feedback. Provide pre-travel briefings and on-trip assistance. Proactively engage past clients with new offers, or personalized travel ideas to encourage repeat bookings. Resolve client issues or complaints with tact and professionalism. Maintain detailed records of all bookings and client communications. Work with internal teams to ensure visa documentation and insurance are processed in time. Coordinate invoicing and payment collection in line with company policies.

What your day-to-day will look like: Oversee the daily operations of JLL's conference centers, ensuring smooth functionality and top-tier service delivery Collaborate with cross-functional teams to coordinate and execute high-profile events and meetings Manage and mentor a team of conference center staff, fostering a culture of excellence and continuous improvement Develop and implement strategies to optimize space utilization and enhance user experience Liaise with clients and internal stakeholders to understand their needs and exceed expectations Monitor and analyze performance metrics, preparing reports for senior management Stay abreast of industry trends and technologies to keep JLL's conference centers at the cutting edge Required Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or related field Minimum of 5 years of experience in conference center management or similar role Proven track record of leadership and team management Strong financial acumen with experience in budgeting and financial reporting Excellent communication and interpersonal skills Proficiency in conference management software and MS Office suite Preferred Qualifications: Master's degree in Hospitality Management or Business Administration Certified Meeting Professional (CMP) or similar industry certification Experience working in a global, multi-cultural environment Knowledge of sustainable practices in facility management Familiarity with emerging technologies in the conference and events industry

Brand : Taco Bell India Designation : ARM/ RGM Department- Restaurant Operations Work Location : Bangalore, Delhi Performance Bonus - 25% Additional to the CTC paid Age Limit- Max 35 years Job Description: Process Champion Closing & Opening of the restaurants Training Coordinator for the restaurants Ensures complete and timely execution of corporate & local marketing plans Rostering for team members Champions recognition and motivation efforts Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Assists Restaurant General Manager in interviewing & hiring team members Takes disciplinary action Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program Ensures food quality and 100% customer satisfaction Skills Required: - Good Communication - Leadership Skills - Ready to work in pressure handling environment - experience working in QSR or Food Industry Please apply only if you have a minimum 2 Years experience in QSR industry.

You will be responsible for providing an excellent and consistent level of service to customers. As a Guest Service Officer, your role involves contributing to the smooth and efficient operation of the Reception within the Rooms Division. To qualify for this position, you should have a Diploma or qualification in Hospitality or Tourism Management. Your educational background will support you in delivering exceptional service and ensuring the satisfaction of guests throughout their stay.,

Company Description Welcome to Roadies Rostel Leisure x ARC! Discover a world of elegance, opulence, and adventure at our premier destination in Ahmedabad. Nestled in nature's embrace, our resort offers unparalleled hospitality, lavish accommodations, culinary delights, and thrilling adventures. Role Description This is a full-time on-site role for a General Manager at Roadies Rostel Leisure x ARC in Ahmedabad. The General Manager will oversee daily operations, manage staff, ensure guest satisfaction, and drive business growth. Responsibilities also include financial management, strategic planning, and maintaining high service standards. Qualifications Proven experience in hospitality management, staff supervision, and guest relations Excellent leadership, communication, and decision-making skills Financial acumen and experience in budgeting and profit optimization Strong organizational and strategic planning abilities Knowledge of industry regulations and standards Ability to thrive in a fast-paced environment and adapt to changing circumstances Certifications in hospitality or relevant areas are a plus,

Primary Responsibilities Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms visitors Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Operational Management To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management. Diploma in Tourism / Hospitality Management Minimum 1 year of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint

ROLE AND RESPONSIBILITIES OVERALL ROLE This position is in its nature proactive and focused on the detail, to ensure Workspace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time, while maintaining safe working practices throughout all we do. The role oversees the day to day service delivery by the Workspace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workspace Experience team to ensure gearing of the service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. A key aspect of this role is leading the team to deliver expected standards, maintain clean & hygienic workspaces, seamless GRE services, engagement with other service partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests. MAJOR RESPONSIBILITIES Transforming to the Workspace Team of the future Participate in ad-hoc projects when required Commitment to deliver the best level of service every time through obsessive level of attention detail Ensures resets back to agreed format, including owning Clear Deck policy / and associated reporting to Workspace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean Workspace Ensure there is a highly proactive, responsive, dynamic and agile team Planned, predictive and corrective works of building systems Power down planning, execution Quality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standard Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation. Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks Incident management support including 24/7 on call for incident management in corporate real estate buildings Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate Technical reporting submissions for portfolio objectives, regular meetings and portfolio performance Governance of as built drawings and OEM information Production and management of MOPS/SOPS/EOPS Management of lifecycle asset management and UPS component replacement Support for engineering standardization tasks across Asia Pacific Lead in-city technical training delivery Develop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team. Identify energy saving initiatives and work through to implementation and validation. Review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned Client/Stakeholder Management (in support of the Workspace Lead) Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Actively recover feedback from the end user Leadership / Staff Management Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Proactively manage the team to deliver Delight Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive Workspace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of Workspace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Clients Property Services SharePoint When necessary raise risks to Workspace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service at every level Managing budgets and ensuring cost-effectiveness Collect, analyse, and report statistical data as may be required to provide accurate and current assessment of management objectives CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Experience of 8 + years in hospitality/facility management An added benefit would be bachelors degree in mechanical, Electrical, facilities management/Hotel Management/Hospitality Management, Excellent verbal and written communication skills as well as presentation skills Strong analytical, organization and administration skills Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements. Knowledge of Occupational Safety requirements Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system Ability to effectively communicate and interact with all levels of people Holder of Higher Cert Degree in Mechanical, Electrical or Facilities Management with minimum 6 to 8 years experience in related discipline Holder of REW A0 is preferable, but not a must; Knowledge of HVAC, Fire Protection System, Electrical system and BMS system Has experience in CRAC, UPS, Chiller plant or Data Centre operations is required Knowledge of Occupational Safety requirements Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system Diploma in an Engineering discipline Minimum of 5 years of relevant engineering management experience Thorough understanding of building services design and engineering management Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions High energy, flourishes in fast pace, dynamic environments Customer centricity Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures Critical Competencies for Success (with corresponding I am JLL behaviours) Client Focus & Relationship Management I Value my Customers Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude People Management and Team Leadership I am a Team Player Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Program Management & Organizational Skills I am Proactive Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking I am Innovative Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Detail focussed and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures KEY STAKEHOLDERS Management Staff Client Representatives Client Occupants / End-users Vendor Staff On-site Pune, MH

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions. Develop lead sources through prospecting, referrals, trace files, and cold calls. Exceed personal sales goals monthly, quarterly, and annually through account development and maintenance. Conduct site inspections with prospective and existing clients. Develop and implement new sales strategies, tactics, and action plans for the account base. Essential Job Tasks Identify and pursue new business opportunities through research, networking, cold calling, and referrals. Build a strong pipeline of potential clients and actively follow up to convert leads into confirmed sales. Oversee the coordination of catering services for confirmed events, ensuring all details align with client expectations. Monitor events as needed, ensuring high-quality service and resolving any issues that arise during execution. Collaborate with operational departments (kitchen, logistics, and service staff) to ensure smooth event execution and client satisfaction. Ensure adherence to all compliances at all times, including but not limited to statutory requirements, licensing, and procedural formalities. Areas of Responsibility Menu Planning and Development: Plan and develop innovative, cost-effective, and appealing menus that meet clients unique needs and preferences, dietary restrictions, and cultural requirements. Relationship Building and Management: Foster strong relationships with suppliers, customers, and internal stakeholders to drive business growth, improve customer satisfaction, and ensure seamless event execution. Customer Engagement and Contract Management: Meet with customers to discuss contract requirements, negotiate terms, and ensure mutual understanding of event expectations and deliverables, providing personalized solutions and tailored services. Contract Administration: Administer contracts, ensuring compliance with terms, conditions, and regulatory requirements, while maintaining accurate records and documentation. Communication and Coordination: Communicate and coordinate with internal stakeholders, including culinary, operations, and sales teams, to ensure seamless event execution and exceptional customer satisfaction, providing timely updates and progress reports. Budgeting: Ensure individual budgets, as well as hotel-level budgets, are formulated, achieved, and exceeded. Required Qualifications A degree in hospitality management or any equivalent degree course Work Experience 3-5 years of experience in hospitality industry. Languages Needed in Position English Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions. Develop lead sources through prospecting, referrals, trace files, and cold calls. Exceed personal sales goals monthly, quarterly, and annually through account development and maintenance. Conduct site inspections with prospective and existing clients. Develop and implement new sales strategies, tactics, and action plans for the account base. Essential Job Tasks Identify and pursue new business opportunities through research, networking, cold calling, and referrals. Build a strong pipeline of potential clients and actively follow up to convert leads into confirmed sales. Oversee the coordination of catering services for confirmed events, ensuring all details align with client expectations. Monitor events as needed, ensuring high-quality service and resolving any issues that arise during execution. Collaborate with operational departments (kitchen, logistics, and service staff) to ensure smooth event execution and client satisfaction. Ensure adherence to all compliances at all times, including but not limited to statutory requirements, licensing, and procedural formalities. Areas of Responsibility Menu Planning and Development: Plan and develop innovative, cost-effective, and appealing menus that meet clients unique needs and preferences, dietary restrictions, and cultural requirements. Relationship Building and Management: Foster strong relationships with suppliers, customers, and internal stakeholders to drive business growth, improve customer satisfaction, and ensure seamless event execution. Customer Engagement and Contract Management: Meet with customers to discuss contract requirements, negotiate terms, and ensure mutual understanding of event expectations and deliverables, providing personalized solutions and tailored services. Contract Administration: Administer contracts, ensuring compliance with terms, conditions, and regulatory requirements, while maintaining accurate records and documentation. Communication and Coordination: Communicate and coordinate with internal stakeholders, including culinary, operations, and sales teams, to ensure seamless event execution and exceptional customer satisfaction, providing timely updates and progress reports. Budgeting: Ensure individual budgets, as well as hotel-level budgets, are formulated, achieved, and exceeded. Required Qualifications A degree in hospitality management or any equivalent degree course Work Experience 3-5 years of experience in hospitality industry. Languages Needed in Position English Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions. Develop lead sources through prospecting, referrals, trace files, and cold calls. Exceed personal sales goals monthly, quarterly, and annually through account development and maintenance. Conduct site inspections with prospective and existing clients. Develop and implement new sales strategies, tactics, and action plans for the account base. Essential Job Tasks Identify and pursue new business opportunities through research, networking, cold calling, and referrals. Build a strong pipeline of potential clients and actively follow up to convert leads into confirmed sales. Oversee the coordination of catering services for confirmed events, ensuring all details align with client expectations. Monitor events as needed, ensuring high-quality service and resolving any issues that arise during execution. Collaborate with operational departments (kitchen, logistics, and service staff) to ensure smooth event execution and client satisfaction. Ensure adherence to all compliances at all times, including but not limited to statutory requirements, licensing, and procedural formalities. Areas of Responsibility Menu Planning and Development: Plan and develop innovative, cost-effective, and appealing menus that meet clients unique needs and preferences, dietary restrictions, and cultural requirements. Relationship Building and Management: Foster strong relationships with suppliers, customers, and internal stakeholders to drive business growth, improve customer satisfaction, and ensure seamless event execution. Customer Engagement and Contract Management: Meet with customers to discuss contract requirements, negotiate terms, and ensure mutual understanding of event expectations and deliverables, providing personalized solutions and tailored services. Contract Administration: Administer contracts, ensuring compliance with terms, conditions, and regulatory requirements, while maintaining accurate records and documentation. Communication and Coordination: Communicate and coordinate with internal stakeholders, including culinary, operations, and sales teams, to ensure seamless event execution and exceptional customer satisfaction, providing timely updates and progress reports. Budgeting: Ensure individual budgets, as well as hotel-level budgets, are formulated, achieved, and exceeded. Required Qualifications A degree in hospitality management or any equivalent degree course Work Experience 3-5 years of experience in hospitality industry. Languages Needed in Position English Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective To ensure cleanliness & upkeep of the hotel and provide highest level of service and comfort which enkindles guest satisfaction while keeping in line with the brand guidelines and departmental SOPs. Essential Job Tasks Monitoring cost and budgets for the department Inspection of rooms and public area ensuring that all the standards are adhered to. Areas of Responsibility Instruct staff to get rooms ready according to guest requests. Inspect the room & fill check list. Clear rooms after inspection on time. Coordinate for repair or maintenance job orders with Engineering. Supervise cleaning activities like super cleaning ,deep cleaning, carpet cleaning, maintenance of artwork, marble polishing, wood polishing, pest control etc. as per the schedule and ensure data is up to date. Ensure that all rooms are prepared in accordance with guest preferences. Ensure all guest requests are being handled professionally and are closed within the prescribed time period. Ensure all guest complaints are being handled and escalated if required. Document daily consumption record, complaint handling and compliment records. Maintain the weekly consumption for room supplies by checking physical inventory. Prepare cleanliness index for each staff member for briefing and feedback. Ensure proper inventory management. Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings. Ensure all vendors are able to maintain the desired standards of service throughout the year. Train the staff on SOPs and ensure they are complied with. Prepare for audits and execute all corrective measures outlined by supervisor. Assist with roster and grooming of staff. Keep track of contract staff for processing for salaries. Coordinate with the HR Department for all employee related initiatives. In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job. Adherence to the Tata code of conduct, safety policies and values of the organization as defined. *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Diploma/Graduate in any discipline and advanced knowledge in Hospitality Management, Housekeeping Mangement and Interior decoration Work Experience 5-6 Years Languages Needed in Position English Key Interfaces- External External & Internal Auditors Key Interfaces- Internal Housekeeping, Front Office, Engineering Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective To ensure cleanliness & upkeep of the hotel and provide highest level of service and comfort which enkindles guest satisfaction while keeping in line with the brand guidelines and departmental SOPs. Essential Job Tasks Monitoring cost and budgets for the department Inspection of rooms and public area ensuring that all the standards are adhered to. Areas of Responsibility Instruct staff to get rooms ready according to guest requests. Inspect the room & fill check list. Clear rooms after inspection on time. Coordinate for repair or maintenance job orders with Engineering. Supervise cleaning activities like super cleaning ,deep cleaning, carpet cleaning, maintenance of artwork, marble polishing, wood polishing, pest control etc. as per the schedule and ensure data is up to date. Ensure that all rooms are prepared in accordance with guest preferences. Ensure all guest requests are being handled professionally and are closed within the prescribed time period. Ensure all guest complaints are being handled and escalated if required. Document daily consumption record, complaint handling and compliment records. Maintain the weekly consumption for room supplies by checking physical inventory. Prepare cleanliness index for each staff member for briefing and feedback. Ensure proper inventory management. Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings. Ensure all vendors are able to maintain the desired standards of service throughout the year. Train the staff on SOPs and ensure they are complied with. Prepare for audits and execute all corrective measures outlined by supervisor. Assist with roster and grooming of staff. Keep track of contract staff for processing for salaries. Coordinate with the HR Department for all employee related initiatives. In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job. Adherence to the Tata code of conduct, safety policies and values of the organization as defined. *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Diploma/Graduate in any discipline and advanced knowledge in Hospitality Management, Housekeeping Mangement and Interior decoration Work Experience 5-7 Years Languages Needed in Position English Key Interfaces- External External & Internal Auditors Key Interfaces- Internal Housekeeping, Front Office, Engineering Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective To achieve and exceed revenue targets, drive business growth, and maintain a high level of customer satisfaction, while ensuring effective sales strategies, processes, and relationships are in place to position the hotel as a market leader. Essential Job Tasks Sales Strategy and Planning, Revenue Growth, Customer Relationship Management, Market Intelligence, Budgeting and Forecasting, Performance Management, Collaboration with Other Departments, Reporting and Analysis, Client Entertainment and Hospitality, Contract Negotiation, Complaint Handling and Resolution, Sales Technology and Systems, Competitor Analysis, Ad-hoc Projects Areas of Responsibility 1. Revenue Growth: Achieve and exceed monthly, quarterly, and annual sales targets, contributing to the hotels overall revenue growth and profitability. 2. Sales Team Leadership: Lead, motivate, and develop a high-performing sales team, providing guidance, coaching, and support to ensure they have the skills and knowledge to succeed in their roles. 3. Sales Strategy and Planning: Develop and implement effective sales strategies, plans, and tactics to identify and capitalize on new business opportunities, and to maintain and grow existing accounts and market visits (sales calls). 4. Customer Relationship Management: Build and maintain strong relationships with key clients, including corporate accounts, travel agencies, and individual customers, to increase repeat business and referrals. 5. Market Intelligence: Stay up-to-date with industry trends, competitor activity, and market conditions, using this knowledge to inform sales strategies and stay ahead of the competition. 6. Budgeting and Forecasting: Assist in the preparation of own/teams budgets and forecasts, and provide inputs on sales strategies and tactics to achieve revenue targets. 7. Performance Management: Monitor and analyze performance to ensure targets are achieved to their full potential. 8. Collaboration with Other Departments: Work closely with other hotel departments, including marketing, revenue management, and operations, to ensure seamless delivery of services and to identify opportunities for cross-selling and upselling. 9. Debtors Management: Extend event credit strictly in accordance with the prescribed policy, and actively reduce and maintain debtor days within the hotels defined standards. 10. Compliance: Ensure strict adherence to TPAM, aligning all sales activities with the specified guidelines, revenue models, and contractual obligations, while maintaining transparency and accountability. Attributes/ Essentials/ Other Information Communication, Interpersonal skills, Creativity, Knowledge of catering industry trends, drive and determination to improve standards and profitability. strong customer service orientation. Required Qualifications A degree in Hospitality Management Work Experience Minimum of 5 - 7 years of experience in Sales department and hospitality industry Languages Needed in Position Proficiency in english. Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective To achieve and exceed revenue targets, drive business growth, and maintain a high level of customer satisfaction, while ensuring effective sales strategies, processes, and relationships are in place to position the hotel as a market leader. Essential Job Tasks Sales Strategy and Planning, Revenue Growth, Customer Relationship Management, Market Intelligence, Budgeting and Forecasting, Performance Management, Collaboration with Other Departments, Reporting and Analysis, Client Entertainment and Hospitality, Contract Negotiation, Complaint Handling and Resolution, Sales Technology and Systems, Competitor Analysis, Ad-hoc Projects Areas of Responsibility 1. Revenue Growth: Achieve and exceed monthly, quarterly, and annual sales targets, contributing to the hotels overall revenue growth and profitability. 2. Sales Team Leadership: Lead, motivate, and develop a high-performing sales team, providing guidance, coaching, and support to ensure they have the skills and knowledge to succeed in their roles. 3. Sales Strategy and Planning: Develop and implement effective sales strategies, plans, and tactics to identify and capitalize on new business opportunities, and to maintain and grow existing accounts and market visits (sales calls). 4. Customer Relationship Management: Build and maintain strong relationships with key clients, including corporate accounts, travel agencies, and individual customers, to increase repeat business and referrals. 5. Market Intelligence: Stay up-to-date with industry trends, competitor activity, and market conditions, using this knowledge to inform sales strategies and stay ahead of the competition. 6. Budgeting and Forecasting: Assist in the preparation of own/teams budgets and forecasts, and provide inputs on sales strategies and tactics to achieve revenue targets. 7. Performance Management: Monitor and analyze performance to ensure targets are achieved to their full potential. 8. Collaboration with Other Departments: Work closely with other hotel departments, including marketing, revenue management, and operations, to ensure seamless delivery of services and to identify opportunities for cross-selling and upselling. 9. Debtors Management: Extend event credit strictly in accordance with the prescribed policy, and actively reduce and maintain debtor days within the hotels defined standards. 10. Compliance: Ensure strict adherence to TPAM, aligning all sales activities with the specified guidelines, revenue models, and contractual obligations, while maintaining transparency and accountability. Attributes/ Essentials/ Other Information Communication, Interpersonal skills, Creativity, Knowledge of catering industry trends, drive and determination to improve standards and profitability. strong customer service orientation. Required Qualifications A degree in Hospitality Management Work Experience Minimum of 5 - 7 years of experience in Sales department and hospitality industry Languages Needed in Position Proficiency in english. Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective To provide strategic leadership and direction to the sales team, driving revenue growth, and developing and implementing effective sales strategies to achieve the hotels business objectives, while maintaining a high level of customer satisfaction and loyalty. Essential Job Tasks Sales Strategy Development, Sales Team Leadership, Revenue Growth, Customer Relationship Management, Market Intelligence, Budgeting and Forecasting, Performance Management, Collaboration with Other Departments, Industry Representation, Sales Technology and Systems, Contract Negotiation, Sales Training and Development, Competitor Analysis, Complaint Handling and Resolution, Ad-hoc Projects, Sales Reporting and Analysis, Client Entertainment and Hospitality, Sales Process Optimization, Team Retention, Strategic Planning Areas of Responsibility 1. Revenue Growth: Achieve and exceed monthly, quarterly, and annual sales targets, contributing to the hotels overall revenue growth and profitability. 2. Sales Strategy Development: Develop and implement comprehensive sales strategies, plans, and tactics to identify and capitalize on new business opportunities, and to maintain and grow existing accounts. 3. Sales Team Leadership: Lead, motivate, and develop a high-performing sales team, providing guidance, coaching, and support to ensure they have the skills and knowledge to succeed in their roles. 4. Customer Relationship Management: Build and maintain strong relationships with key clients, including corporate accounts, travel agencies, and individual customers, to increase repeat business and referrals. 5. Market Intelligence: Stay up-to-date with industry trends, competitor activity, and market conditions, using this knowledge to inform sales strategies and stay ahead of the competition. 6. Budgeting and Forecasting: Assist in the preparation of sales budgets and forecasts, and provide input on sales strategies and tactics to achieve revenue targets. 7. Performance Management: Monitor and analyze sales performance, providing regular feedback and coaching to sales team members to ensure they are meeting their targets and achieving their full potential. 8. Debtors Management: Extend event credit strictly in accordance with the prescribed policy, and actively reduce and maintain debtor days within the hotels defined standards. 9. Collaboration with Other Departments: Work closely with other hotel departments, including marketing, revenue management, and operations, to ensure seamless delivery of services and to identify opportunities for cross-selling and upselling. 10. Sales Technology and Systems: Utilize sales technology and systems, to manage sales leads, contacts, and accounts, and to analyze sales performance and trends. 11. Compliance: Ensure strict adherence to TPAM , aligning all sales activities with the specified guidelines, revenue models, and contractual obligations, while maintaining transparency and accountability. 12. Synergize and support participation and account deployment with Catering Sales, NSO, ISO and SAMG teams. Seamless turnover from sales to operations and back to sales. Required Qualifications A degree in Hospitality Management Work Experience Minimum of 8 - 10 years of experience in Sales department and hospitality industry Languages Needed in Position Proficiency in english. Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Exective Housekeeper functions as a strategic business leader of a hotels housekeeping operations. The position ensures housekeeping operations meet the brand s standards, hygiene and safety standards, targets customer needs, ensures associate engagement and development, focuses on growing revenues, maximizes the financial performance of the department and oversees the development & implementation of the departmental strategies. As Head of Department, develops and implements department strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer, resulting in creating an iconic and profitable hotel. Essential Job Tasks Being updated with the new trends, pushing for innovation and strategizing plans for the department, based on the observations. Monitoring cost and budgets for the department Inspection of rooms, public area, laundry and ensuring that all the standards are adhered to. Areas of Responsibility Based on the occupancy projections for the year, prepare departmental budgets and estimate the supplies needed in terms of cleaning materials, linen, staff uniforms, etc. Review spends against budgets on a monthly basis and allocate future spends based on business needs. Ensure cleanliness, orderliness and appearance of the entire hotel is maintained at all times according to standards. Supervise and ensure that par stock of guest supplies, cleaning supplies, linen and uniforms are maintained. Plan, control and supervise horticulture activities in the hotel. Conduct room inspection to ensure that all standards are followed and rooms are made as per guidelines specified by the organization. Ensure all guest feedbacks and preferences are noted and acted upon. Ensure complaints and requests are responded to in a timely manner and recorded as per standards. Ensure all documents are checked on a periodic basis, such as log books, checklists, preventive maintenance schedules, inventory records of linen, cleaning records, uniform records, hygiene and pest control records, lost & found records etc. Coordinate the preventive maintenance schedule of rooms and public area with the maintenance department. Create action plans along with the team to conserve energy through recycling measures, use of environment-friendly products, conservation of water, electricity, etc. and create awareness of the same. Review and draft SOPs for the department. Check periodically to ensure adherence. Prepare internal audit checklist, review the results, provide feedback to the team and suggest corrective measures for the same. Coordinate with purchase department and identify vendors for all equipment and supplies needed, keeping cost, quality and new trends in mind. Review and prepare performance evaluations of all his area heads as well as reviewing all evaluations submitted by his area heads for housekeeping associates as per company s instructions. Perform necessary HR functions such as setting of KRAs, conducting appraisals and Dailogue, taking interviews of prospective candidates and making recommendations for movements/transfers when required. Conduct internal audits periodically and keep in consonance with audits like JD,FLS,TPAM, BSQA, or any other as deemed by the organization. Take corrective actions based on results/findings and share the road ahead with the team. In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job. Adherence to the Tata code of conduct, safety policies and values of the organization as defined. *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Diploma/Graduate in any discipline and advanced knowledge in educational programs like hospitality management,Housekeeping Mangement,Interior decoration Work Experience 10-12 Years Languages Needed in Position English Key Interfaces- External Guests, Vendors, External & Internal Auditors Key Interfaces- Internal Housekeeping, Front Office, Engineering Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Exective Housekeeper functions as a strategic business leader of a hotels housekeeping operations. The position ensures housekeeping operations meet the brand s standards, hygiene and safety standards, targets customer needs, ensures associate engagement and development, focuses on growing revenues, maximizes the financial performance of the department and oversees the development & implementation of the departmental strategies. As Head of Department, develops and implements department strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer, resulting in creating an iconic and profitable hotel. Essential Job Tasks Being updated with the new trends, pushing for innovation and strategizing plans for the department, based on the observations. Monitoring cost and budgets for the department Inspection of rooms, public area, laundry and ensuring that all the standards are adhered to. Areas of Responsibility Based on the occupancy projections for the year, prepare departmental budgets and estimate the supplies needed in terms of cleaning materials, linen, staff uniforms, etc. Review spends against budgets on a monthly basis and allocate future spends based on business needs. Ensure cleanliness, orderliness and appearance of the entire hotel is maintained at all times according to standards. Supervise and ensure that par stock of guest supplies, cleaning supplies, linen and uniforms are maintained. Plan, control and supervise horticulture activities in the hotel. Conduct room inspection to ensure that all standards are followed and rooms are made as per guidelines specified by the organization. Ensure all guest feedbacks and preferences are noted and acted upon. Ensure complaints and requests are responded to in a timely manner and recorded as per standards. Ensure all documents are checked on a periodic basis, such as log books, checklists, preventive maintenance schedules, inventory records of linen, cleaning records, uniform records, hygiene and pest control records, lost & found records etc. Coordinate the preventive maintenance schedule of rooms and public area with the maintenance department. Create action plans along with the team to conserve energy through recycling measures, use of environment-friendly products, conservation of water, electricity, etc. and create awareness of the same. Review and draft SOPs for the department. Check periodically to ensure adherence. Prepare internal audit checklist, review the results, provide feedback to the team and suggest corrective measures for the same. Coordinate with purchase department and identify vendors for all equipment and supplies needed, keeping cost, quality and new trends in mind. Review and prepare performance evaluations of all his area heads as well as reviewing all evaluations submitted by his area heads for housekeeping associates as per company s instructions. Perform necessary HR functions such as setting of KRAs, conducting appraisals and Dailogue, taking interviews of prospective candidates and making recommendations for movements/transfers when required. Conduct internal audits periodically and keep in consonance with audits like JD,FLS,TPAM, BSQA, or any other as deemed by the organization. Take corrective actions based on results/findings and share the road ahead with the team. In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job. Adherence to the Tata code of conduct, safety policies and values of the organization as defined. *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Diploma/Graduate in any discipline and advanced knowledge in educational programs like hospitality management,Housekeeping Mangement,Interior decoration Work Experience 10-12 Years Languages Needed in Position English Key Interfaces- External Guests, Vendors, External & Internal Auditors Key Interfaces- Internal Housekeeping, Front Office, Engineering Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

Role & responsibilities Job Role: Front Office Executive / Reservation Manager We are looking for a professional, guest-friendly, and tech-savvy individual to oversee front office operations, guest reservations, and OTA platform management at our boutique resort. Key Responsibilities Manage check-ins, check-outs, guest assistance & inquiries Process reservations through PMS & OTAs (e.g., eZee, Cloudbeds, Booking.com) Ensure accurate billing, invoicing, and guest folios Promote upselling of room categories and packages Coordinate with housekeeping, restaurant, and transport teams Supervise guest transport, concierge support, and tour bookings Maintain booking records, ensure rate parity, and prepare daily reports Handle guest data with confidentiality and manage front desk cash flow Preferred candidate profile Eligibility & Skills: 2 - 3 years experience in front office/reservations at a hotel or resort Proficient with hotel PMS/reservation software Excellent communication in English, Malayalam, and Hindi Degree or diploma in Hotel or Hospitality Management (preferred) Strong leadership, multitasking, and administrative skills Job Type: Full-Time Food & Accommodation Provided Immediate Joiners Preferred

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective To provide strategic leadership and direction to the sales team, driving revenue growth, and developing and implementing effective sales strategies to achieve the hotels business objectives, while maintaining a high level of customer satisfaction and loyalty. Essential Job Tasks Sales Strategy Development, Sales Team Leadership, Revenue Growth, Customer Relationship Management, Market Intelligence, Budgeting and Forecasting, Performance Management, Collaboration with Other Departments, Industry Representation, Sales Technology and Systems, Contract Negotiation, Sales Training and Development, Competitor Analysis, Complaint Handling and Resolution, Ad-hoc Projects, Sales Reporting and Analysis, Client Entertainment and Hospitality, Sales Process Optimization, Team Retention, Strategic Planning Areas of Responsibility 1. Revenue Growth: Achieve and exceed monthly, quarterly, and annual sales targets, contributing to the hotels overall revenue growth and profitability. 2. Sales Strategy Development: Develop and implement comprehensive sales strategies, plans, and tactics to identify and capitalize on new business opportunities, and to maintain and grow existing accounts. 3. Sales Team Leadership: Lead, motivate, and develop a high-performing sales team, providing guidance, coaching, and support to ensure they have the skills and knowledge to succeed in their roles. 4. Customer Relationship Management: Build and maintain strong relationships with key clients, including corporate accounts, travel agencies, and individual customers, to increase repeat business and referrals. 5. Market Intelligence: Stay up-to-date with industry trends, competitor activity, and market conditions, using this knowledge to inform sales strategies and stay ahead of the competition. 6. Budgeting and Forecasting: Assist in the preparation of sales budgets and forecasts, and provide input on sales strategies and tactics to achieve revenue targets. 7. Performance Management: Monitor and analyze sales performance, providing regular feedback and coaching to sales team members to ensure they are meeting their targets and achieving their full potential. 8. Debtors Management: Extend event credit strictly in accordance with the prescribed policy, and actively reduce and maintain debtor days within the hotels defined standards. 9. Collaboration with Other Departments: Work closely with other hotel departments, including marketing, revenue management, and operations, to ensure seamless delivery of services and to identify opportunities for cross-selling and upselling. 10. Sales Technology and Systems: Utilize sales technology and systems, to manage sales leads, contacts, and accounts, and to analyze sales performance and trends. 11. Compliance: Ensure strict adherence to TPAM , aligning all sales activities with the specified guidelines, revenue models, and contractual obligations, while maintaining transparency and accountability. 12. Synergize and support participation and account deployment with Catering Sales, NSO, ISO and SAMG teams. Seamless turnover from sales to operations and back to sales. Required Qualifications A degree in Hospitality Management Work Experience Minimum of 8 - 10 years of experience in Sales department and hospitality industry Languages Needed in Position Proficiency in english. Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

Work with internal/external representatives from different functions for executing the reservations. Provide effective support to the team to enable them to provide a range of effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure that the team has been trained for all safety provisions. Identify optimal, cost effective use of the resources and educate the team on the same. Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events. Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure. Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates. Responsible for ensuring that all reservation filing and correspondence is carried out daily. Perform all the duties that are common and any other duties assigned by the Front Office Manager. Ensures that the workplace and storage areas remain clean and tidy Respects the instructions and safety guidelines for the equipment (s)he uses Applies the hotels security regulations (in case of fire etc) Respects the hotels commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc). Maintain complete knowledge of all food & beverage services, outlets and hotel services/features Be fully conversant with hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Diploma in Tourism / Hospitality Management Minimum 2 years of relevant experience in a similar capacity Excellentreading, writing and oral proficiency in English language Ability to speak other languages and bas

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective To achieve and exceed revenue targets, drive business growth, and maintain a high level of customer satisfaction, while ensuring effective sales strategies, processes, and relationships are in place to position the hotel as a market leader. Essential Job Tasks Sales Strategy and Planning, Revenue Growth, Customer Relationship Management, Market Intelligence, Budgeting and Forecasting, Performance Management, Collaboration with Other Departments, Reporting and Analysis, Client Entertainment and Hospitality, Contract Negotiation, Complaint Handling and Resolution, Sales Technology and Systems, Competitor Analysis, Ad-hoc Projects Areas of Responsibility 1. Revenue Growth: Achieve and exceed monthly, quarterly, and annual sales targets, contributing to the hotels overall revenue growth and profitability. 2. Sales Team Leadership: Lead, motivate, and develop a high-performing sales team, providing guidance, coaching, and support to ensure they have the skills and knowledge to succeed in their roles. 3. Sales Strategy and Planning: Develop and implement effective sales strategies, plans, and tactics to identify and capitalize on new business opportunities, and to maintain and grow existing accounts and market visits (sales calls). 4. Customer Relationship Management: Build and maintain strong relationships with key clients, including corporate accounts, travel agencies, and individual customers, to increase repeat business and referrals. 5. Market Intelligence: Stay up-to-date with industry trends, competitor activity, and market conditions, using this knowledge to inform sales strategies and stay ahead of the competition. 6. Budgeting and Forecasting: Assist in the preparation of own/teams budgets and forecasts, and provide inputs on sales strategies and tactics to achieve revenue targets. 7. Performance Management: Monitor and analyze performance to ensure targets are achieved to their full potential. 8. Collaboration with Other Departments: Work closely with other hotel departments, including marketing, revenue management, and operations, to ensure seamless delivery of services and to identify opportunities for cross-selling and upselling. 9. Debtors Management: Extend event credit strictly in accordance with the prescribed policy, and actively reduce and maintain debtor days within the hotels defined standards. 10. Compliance: Ensure strict adherence to TPAM, aligning all sales activities with the specified guidelines, revenue models, and contractual obligations, while maintaining transparency and accountability. Attributes/ Essentials/ Other Information Communication, Interpersonal skills, Creativity, Knowledge of catering industry trends, drive and determination to improve standards and profitability. strong customer service orientation. Required Qualifications A degree in Hospitality Management Work Experience Minimum of 5 - 7 years of experience in Sales department and hospitality industry Languages Needed in Position Proficiency in english. Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

We are seeking a dedicated GSA - Front Office to join our team in Jaipur, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence. Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail Handle guest inquiries, requests, and complaints promptly and professionally Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively Collaborate with other departments to ensure seamless guest experiences Process room reservations, modifications, and cancellations using the hotel management system Manage cash transactions and maintain accurate financial records Ensure the front desk area is organized, clean, and presentable at all times Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting Diploma in Tourism / Hospitality Management Minimum 1 year of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and bas

Conducts sales visits, telephone calls, writes letters, sends emails and extends invitations to clients to visit the hotel Follows up on all enquiries Entertain clients with the object to secure business or strengthen ties when required Graduation in Hospitality Management. Good communication skills. Atleast 1 Years of experience