770 Hospitality Management Jobs - Page 9

Role & responsibilities Role Summary: The Operations Head is accountable for delivering revenue, EBITA, and operational efficiency across Thambil Vilas Restaurants. The Operations Manager plays a key role in driving strategic objectives, leading cross-functional teams, and delivering exceptional guest experiences while achieving profitability and operational excellence. Key Responsibilities: 1. Financials Drive achievement of revenue and EBITA targets across all outlets. Analyze financial performance metrics and implement strategies to improve profitability. Identify and implement process improvements to enhance operational efficiency and resource optimization. 2. Operational Leadership Manage day-to-day operations across all outlets, ensuring consistent quality and service excellence. Develop and implement standard operating procedures (SOPs) to drive consistency and efficiency. Collaborate with cross-functional teams (Marketing, HR, Finance, and SCM) to align on strategic initiatives and operational priorities. 3. Fulfilment Oversee the fulfilment aspects of the SCM function to ensure timely delivery of inventory, equipment, and other operational needs. Collaborate with the supply chain team to maintain cost efficiency and meet operational demand. 4. Team Development Recruit, train, and mentor restaurant management teams to build a culture of accountability and continuous improvement. Provide coaching and performance feedback to managers to enhance leadership skills. Develop succession plans to ensure talent readiness for critical roles. 5. Strategic Planning Contribute to the development and execution of operational strategies to support growth and scalability. Monitor industry trends and integrate innovations to sustain a competitive advantage. Develop and execute contingency plans to mitigate risks and address operational challenges. 6. Customer Experience Ensure a guest-centric approach by maintaining high standards for food quality, service, and ambiance. Address customer feedback proactively and implement initiatives to enhance satisfaction. 7. Financial Oversight Manage budgets, control costs, and ensure financial targets are consistently met or exceeded. Collaborate with finance teams to analyze P&L statements and adjust operational strategies accordingly. Forecast operational needs and allocate resources effectively. Drive achievement of revenue and EBITA targets across all outlets. Analyze financial performance metrics and implement strategies to improve profitability. 8. Compliance and Risk Management Ensure compliance with health, safety, legal, and regulatory requirements across all operations. Anticipate and mitigate operational risks to safeguard business continuity. Preferred candidate profile Qualifications: Bachelors degree in Business Administration, Hospitality, or a related field (MBA preferred). 8+ years of experience in operations management, preferably in the restaurant or hospitality industry. Proven experience managing multiple outlets and achieving financial and operational targets. Strong leadership skills with the ability to inspire and manage large teams. Financial acumen with expertise in revenue and cost management. Strategic thinking with problem-solving capabilities. Exceptional communication and interpersonal skills.

Role & responsibilities Job Summary: We are seeking a dynamic and strategic Learning & Development (L&D) Manager to lead the development, implementation, and continuous improvement of training programs across our fashion retail and/or hospitality operations. This role will play a critical part in enhancing employee performance, customer experience, and leadership capability to support business growth. Key Responsibilities: Learning Strategy & Program Development: Design and implement comprehensive L&D strategies aligned with business goals. Develop role-specific training programs for retail staff, hospitality teams, and corporate employees. Collaborate with department heads to identify learning needs and performance gaps. Training Delivery & Facilitation: Lead in-person and virtual training sessions across locations. Oversee onboarding and induction programs for new hires. Facilitate workshops on leadership, customer service, product knowledge, and soft skills. Talent Development & Succession Planning: Build and manage high-potential employee development programs. Support career pathing initiatives and internal mobility efforts. Partner with HR to track development plans for future leaders. Learning Technologies & Content Creation: Implement and manage LMS (Learning Management System). Develop engaging content using tools like Articulate, Canva, or video editing platforms. Stay updated with learning trends, particularly in retail and service excellence. Metrics & Reporting: Define and track KPIs for L&D programs (e.g., knowledge retention, sales uplift, service ratings). Generate reports on learning effectiveness and ROI. Use feedback to continuously improve program impact. Qualifications & Experience: Bachelors or Master’s degree in HR, Education, Organizational Development, or related field. 5–8 years of experience in L&D, preferably in fashion retail , luxury , or hospitality . Proven success in developing and executing scalable training programs. Strong presentation, communication, and interpersonal skills. Familiarity with e-learning platforms and instructional design tools. Experience working in a fast-paced, customer-focused environment. Key Competencies: Strategic thinking and business acumen Passion for people development and customer experience Strong stakeholder management and influence Project management and organizational skills Creativity and adaptability Desirable: Certifications in L&D / Training (e.g., CIPD, ATD) Exposure to brand experience training or luxury retail/hospitality standards Multilingual skills (based on regional needs)

We are looking for enthusiastic and presentable female candidates to join our team as Guest Relationship Executive (GRE) . The GRE will be the face of Casagrand at project sites, assisting potential customers and ensuring a seamless site visit and experience. Key Responsibilities: Welcome and attend to walk-in customers at project sites. Explain project features, pricing, and available units in a clear and courteous manner. Coordinate site visits, guide clients around the property, and ensure a pleasant experience. Handle customer queries and provide accurate information. Maintain daily visitor logs and follow-up reports. Coordinate with the sales team for lead follow-ups. Represent Casagrands values and professionalism at all times. Requirements: Only female candidates are eligible to apply. Good communication and interpersonal skills. Smart, confident, and customer-oriented. Willing to work on weekends and travel to project sites if required. Fluency in English and regional languages preferred (Hindi & Marathi). Freshers can apply. Why Join Us: Dynamic and supportive work culture. Opportunity to grow within the organization. Performance-based incentives. Exposure to the real estate industry and direct client interactions.

Any Graduate withg good comm skills Min 15+ yrs of expn in any food and beverage manufacutring company in Production Division. Need to take care of 2 manufacturing units into Production / Quality / Materials / Manpower etc Age : Above 40 years;

Responsibilities and essential job functions include but are not limited to the following: Maintaining proper service standards of Saint Amand. Maintaining proper documentation and storing of materials Maintaining proper inventory of CGS and stores. Making sure cleanliness and upkeep of the pantry as per hygiene and mystery audit points. Maintaining opening and closing checklist. Ensuring service standards are followed as per Saint Amand. Maintaining proper inventory of CGS and stores. Briefing team about hygiene and mystery audit. Other duties as assigned Training staff and ensuring the team is aware of their responsibilities Ensuring smooth functioning of the operations Communicate and delegate tasks to the team Assist other departments wherever necessary and maintain good working relationships

Manage and supervise a team / teams of electrical site staff undertaking installation at site. Ensure that all information is available to undertake the works. Ensure materials are available to undertake the works. Ensure all materials are installed without damage and protected once installed. Arrange the required tools and equipment for the site staff. Control of the quality of the installation in accordance with the project quality assurance plan. Ensure that the works are carried out in a safe manner in accordance with the project safety plan. Co-ordinate with the main contractor and other sub-contractors at site. Monitor the productivity of the site staff in accordance with the targets set. Instruct the tradesmen on the works required and method of execution. Ensures that the works are tested in accordance with the inspection and test plan and the tests witnessed by the engineer. Maintain records of the changes to the working drawings to enable the record drawings to be produced. Provide training, guidance and motivation to the site staff.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective To ensure smooth running of front office operations with the objective of delivering seamless customer service to maximize guest satisfaction within the limits of corporate guidelines and standards.. Essential Job Tasks Areas of Responsibility Financials *Works on assigned goals and prioritizes, organizes, and accomplishes the task along with the team. *Assists the Front Office Manager/ Duty Manager in co-ordinating with various other departments in order to ensure personalized, prompt and flawless service to all guests. *Focuses on generating incremental revenue through Early Check-in and Late Check-outs. *Encourages the team to cross sell other hotel services like Spa, Restaurants, Travel Services. *Monitors the business of competition hotels in terms of new accounts and rates. *Ensuring charging Early check in and Late checkout (Revenue Levers) charges and maximizing revenues. *Escalate to the room s controller in case the assigned room is not ready or as per guest preference. Upgrade the room in case the guest is willing to pay the difference in amount after checking the rooms availability. Leverage upselling opportunities to the guest to maximize revenues. Process *Receive calls relating to front desk related work, rate queries, and reservations then responding accordingly. Forwarding any calls to relevant department. Receive wake-up call request from guests and record it in the wake call book and submit to the telephone operators. *Escalate to the room s controller in case the assigned room is not ready or as per guest preference. Upgrade the room in case the guest is willing to pay the difference in amount after checking the rooms availability. Leverage upselling opportunities to the guest to maximize revenues. *Ensure smooth check -out by keeping the bill ready with all the supporting documents. Inform the bell desk of any baggage assistance required by the guest. Seek feedback from the guest, escalate any complaints to the higher authority so that a proper and quick service recovery is done. *Ensuring charging Early check in and Late checkout (Revenue Levers) charges and maximizing revenues. *Maintain daily records and prepare various report - airport pick up report, arrival report, and guest in house report and as per request of the management. *Ensuring Guest Outstanding is within the high balance limits of hotels and GOP is secured for in-house guest. *Ensure proper shift closures with adherence to statutory and TPAM guildlines. *In addition to the above-mentioned duties and job functions, any other assignment given on an occasional basis or daily basis by the immediate superior or the management. Customer *Actively seeks information to understand and address guests needs. *Prepares reports of guest feedback on TrustYou (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken in consultation with the Duty Manager. *Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. People *Staffing and Scheduling of the shift and allocation of duties in the absence of Duty Manager. *Assists in the learning and development of the team. *Establishes and maintains open and collaborative relationships with associates and ensures associates do the same within the team. Required Qualifications Degree in Hospitality Management. Work Experience At least 1 year of relevant experience at a managerial position or 3 years of relevant experience at a supervisory level. Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

Responsibilities and essential job functions include but are not limited to the following: Maintaining proper service standards of Saint Amand. Maintaining proper documentation and storing of materials Maintaining proper inventory of CGS and stores. Making sure cleanliness and upkeep of the pantry as per hygiene and mystery audit points. Maintaining opening and closing checklist. Ensuring service standards are followed as per Saint Amand. Maintaining proper inventory of CGS and stores. Briefing team about hygiene and mystery audit. Other duties as assigned Training staff and ensuring the team is aware of their responsibilities Ensuring smooth functioning of the operations Communicate and delegate tasks to the team Assist other departments wherever necessary and maintain good working relationships

A duty managers responsibilities include: Customer service: Addressing customer concerns and helping staff meet their needs Leadership: Ensuring the hotel runs efficiently by designating tasks, resolving problems, and boosting morale Communication: Maintaining regular communication about your shift and attending meetings Flexibility: Being flexible to assist with business and guest needs, including working in different shifts Security: Ensuring the hotels security, stocks, and keys are safe while on duty Emergency response: Assuming responsibility for emergency situations while on duty Training: Assisting with the training and induction of new staff Maintenance: Identifying and reporting maintenance requirements and hazards Health and safety: Assisting the operations manager with legal obligations related to health and safety Duty managers should have strong leadership skills, the ability to make quick decisions, and excellent communication skills. They may also need a bachelors degree in hospitality management or a related field, and previous experience in a supervisory role

CM - Supervisor (Finishing) 1. Supervision of the On-going civil Works & Finishing Activities. 2. Check the quality and Quantity of all material received on site. 3. Co-ordination between different agencies for smooth working. 4. Maintain quality of work & control of wastage of material. 5. Ensuring completion of work as per timeline/budget with adherence of safety standards and no compromise on quality deviation from the designed plan.

We are seeking a detail-oriented and efficient F&B Controls Executive to join our team in Mysuru, India. In this role, you will be responsible for overseeing and optimizing food and beverage cost control processes, ensuring maximum profitability while maintaining quality standards. Implement and maintain effective F&B inventory management systems Analyze food and beverage costs, identifying areas for improvement and cost-saving opportunities Develop and monitor key performance indicators (KPIs) for F&B operations Prepare regular reports on F&B costs, variances, and trends for management review Collaborate with kitchen and service teams to optimize menu engineering and pricing strategies Conduct regular audits of F&B outlets to ensure compliance with cost control procedures Train and guide staff on proper cost control techniques and inventory management Assist in the development and implementation of F&B policies and standard operating procedures Monitor and analyze customer preferences and market trends to inform menu planning and pricing decisions Bachelors degree in Hospitality Management, Business Administration, or related field 3-5 years of experience in F&B controls or related field, preferably in a hospitality or restaurant setting Proficiency in F&B inventory management systems and Microsoft Excel Strong analytical and problem-solving skills with attention to detail Excellent data management and reporting abilities In-depth knowledge of food and beverage cost control principles Experience with menu engineering and pricing strategies Ability to work effectively in a fast-paced environment and manage multiple priorities Strong communication and interpersonal skills to collaborate with various departments Relevant certifications in F&B management or cost control (preferred) Familiarity with local food and beverage trends and regulations in Mysuru, India

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective To maximize revenue and drive business growth for the hotel by identifying, developing, and maintaining relationships with key clients, negotiating and closing sales deals, and providing exceptional customer service to ensure high levels of customer satisfaction and loyalty. Essential Job Tasks Prospecting and Lead Generation, Sales Calls and Meetings, Sales Proposals and Presentations, Negotiations and Contracting, Account Management, Market Research and Intelligence, Collaboration with Other Departments, Sales Reporting and Analysis, Client Entertainment and Hospitality, Budgeting and Forecasting, Competitor Analysis, Sales Technology and Systems, Ad-hoc Projects. Areas of Responsibility 1. Revenue Growth: Achieve and exceed monthly, quarterly, and annual sales targets, contributing to the hotels overall revenue growth and profitability. 2. Client Relationships: Build and maintain strong relationships with existing and potential clients, including corporate accounts, travel agencies, and individual customers, to increase repeat business and referrals. 3. Sales and Marketing: Develop and implement effective sales strategies, identify new business opportunities, and collaborate with the marketing team to promote the hotels products and services and market visits (sales calls). 4. Customer Service: Provide exceptional customer service, ensuring that all clients receive personalized attention, timely responses, and tailored solutions to meet their needs and exceed their expectations. 5. Market Intelligence: Stay up-to-date with industry trends, competitor activity, and market conditions, using this knowledge to inform sales strategies and stay ahead of the competition. 6. Collaboration: Work closely with other hotel departments, including reservations, events, and operations, to ensure seamless delivery of services and to identify opportunities for cross-selling and upselling. 7. Reporting: Provide regular sales reports and insights to the hotel management team, highlighting successes, challenges, and areas for improvement. 8. Debtors Management: Extend event credit strictly in accordance with the prescribed policy, and actively reduce and maintain debtor days within the hotels defined standards. 9. Compliance: Ensure strict adherence to TPAM, aligning all sales activities with the specified guidelines, revenue models, and contractual obligations, while maintaining transparency and accountability. Attributes/ Essentials/ Other Information Communication, Interpersonal skills, Creativity, Knowledge of catering industry trends, drive and determination to improve standards and profitability. strong customer service orientation. Required Qualifications A degree in Hospitality Management Work Experience Minimum of 2 - 3 years of experience in Sales department and hospitality industry Languages Needed in Position Proficiency in english. Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

Manage and supervise a team / teams of electrical site staff undertaking installation at site. Ensure that all information is available to undertake the works. Ensure materials are available to undertake the works. Ensure all materials are installed without damage and protected once installed. Arrange the required tools and equipment for the site staff. Control of the quality of the installation in accordance with the project quality assurance plan. Ensure that the works are carried out in a safe manner in accordance with the project safety plan. Co-ordinate with the main contractor and other sub-contractors at site. Monitor the productivity of the site staff in accordance with the targets set. Instruct the tradesmen on the works required and method of execution. Ensures that the works are tested in accordance with the inspection and test plan and the tests witnessed by the engineer. Maintain records of the changes to the working drawings to enable the record drawings to be produced. Provide training, guidance and motivation to the site staff.

The Activity Manager is responsible for planning, organizing, and overseeing recreational activities and entertainment programs for guests at Fairmont Udaipur Palace. The Activity Manager works closely with other departments to ensure smooth operations and contributes to the overall guest satisfaction. Key Responsibilities: Program Development: Design and implement a diverse range of activities and programs, including we'llness, cultural, recreational, and entertainment events, catering to various guest demographics (families, couples, solo travelers, etc). Create seasonal activity schedules that align with guest preferences and local attractions. Guest Engagement: Interact with guests to promote participation in hotel activities and gather feedback to improve offerings. Ensure activities foster a welcoming and inclusive environment. Team Leadership: Recruit, train, and manage activity staff, ensuring excellent service delivery. Provide ongoing coaching and performance evaluations to maintain high standards of guest engagement. Operational Management: Oversee the daily operations of activity programs, ensuring they run smoothly and on time. Monitor inventory of supplies and coordinate with vendors for materials or equipment needed for activities. Budget Management: Develop and manage budgets for the activities department, ensuring cost-efficiency while delivering quality experiences. Track expenses and report on financial performance of the department. Safety and Compliance: Ensure all activities comply with safety regulations and hotel policies. Conduct regular risk assessments and address any hazards related to activities or events. Marketing and Promotion: Collaborate with the marketing team to promote activities through social media, newsletters, and in-house materials. Develop packages or promotions that combine activities with other hotel services. Ability to share culture, stories and lifestyle with guests in an engaging manner. Ability to focus attention on guest needs, remaining calm and courteous at all times Good reading, writing and oral proficiency in English l

As Cluster Director of Quality at Raffles and Fairmont Jaipur will be responsible for overseeing and enhancing the hotels quality management systems, ensuring compliance with Fairmonts brand standards and local regulations. This role involves developing and implementing quality assurance programs, conducting audits, and fostering a culture of continuous improvement to deliver exceptional guest experiences. Key Responsibilities Quality Assurance & Compliance: Develop, implement, and maintain quality assurance programs aligned with brand standards and local regulations. Conduct regular audits and inspections to ensure compliance across all departments Guest Experience Enhancement: Monitor guest feedback through various channels, including surveys and social media, to identify areas for improvement. Collaborate with department heads to implement corrective actions and enhance guest satisfaction. Training & Development: Design and deliver training programs focused on quality standards, service excellence, and compliance. Ensure all staff are equipped with the necessary skills and knowledge to uphold quality standards. Process Improvement: Identify opportunities for process optimization and efficiency improvements. Lead initiatives to streamline operations without compromising quality. bachelors degree in Hospitality Management, Quality Assurance, or a related field. Minimum of 5 years of experience in quality management within the hospitality industry, preferably in luxury hotels.

We are seeking a highly skilled and customer-focused Front Office Manager to join our team in Jaipur, India. As the Front Office Manager, you will be responsible for overseeing all front office operations, ensuring exceptional guest experiences. Oversee and manage all front office operations, including reception and guest services Ensure the highest standards of customer service and guest satisfaction Lead, train, and motivate the front office team to deliver exceptional performance Manage guest check-ins, check-outs, and inquiries efficiently and professionally Handle guest complaints and resolve issues promptly and effectively Collaborate with other departments to ensure seamless guest experiences Implement and maintain front office policies, procedures, and standards Monitor and analyze key performance indicators to drive continuous improvement Manage front office budgets and financial performance Ensure compliance with local regulations and industry standards Coordinate with sales and marketing teams to support promotional activities Implement and oversee loyalty programs to foster long-term guest relationships Conduct regular team meetings and performance evaluations Stay updated on industry trends and implement innovative practices to enhance guest experiences Strong leadership and team management skills Bachelor degree / Diploma in Tourism & Hospitality Management Minimum 1 year of relevant experience in a similar capacity Excellent reading, writing and verbal

Job Description: Travel Partner Account Manager Location: India (Bangalore onsite) Experience: 5+ years Department: Partner Operations / Account Management Role Overview Were looking for a proactive and customer-focused Travel Partner Account Manager to join our growing team in India. In this role, youll manage relationships with key travel partners, ensure partner portals are updated with accurate credit limits and account details, and provide excellent support for partner queries and escalations. This is a blended role combining customer service excellence, operational execution, and technical portal management in the travel domain. Key Responsibilities Manage day-to-day partner relationships, ensuring partners receive timely and high-quality support. Maintain and update partner portals with current credit limits, account settings, and operational data. Respond promptly to partner queries and resolve issues with a strong customer-first approach. Coordinate with internal teams (Customer Support, Product, Development) to address escalations and complex partner issues. Track partner account health and identify opportunities for process improvements. Maintain accurate records of partner interactions, updates, and financial details. Requirements 5+ years of experience in partner management, account management, or customer service in the travel industry (Must-have) Strong customer service mindset with excellent communication and relationship-building skills. Confident using partner portals, systems, and digital tools to manage account data and resolve issues. Understanding of credit limits, partner financial management, and operational workflows is a plus. Proficiency in Excel/Google Sheets and familiarity with CRM/ticketing tools. Ability to handle high-pressure situations and manage multiple partner accounts simultaneously. Why Join Us? Contribute to an exciting travel tech environment transforming the industry in India and beyond. Work closely with partners, support teams, and tech teams in a dynamic, collaborative setting. Shape partner experiences and improve operational efficiency in a growing company. Interested candidate share your Updated Resume to "papitha.g@invisiasoftware.com / 8904433244"

We are excited to offer a unique career opportunity for Cabin Crew to work with leading private charter airlines on an agency payroll. If you aspire to provide world-class hospitality to VIP clients and celebrities, this is your chance to join the luxury aviation industry! Key Responsibilities: Ensure passenger safety and comfort during flights Deliver premium in-flight hospitality services to VIP clients Assist passengers with their needs and provide personalized services Conduct safety demonstrations and enforce safety regulations Maintain cleanliness and readiness of the aircraft cabin Ensure Client satisfaction Eligibility Criteria: Gender: Female Only Height: Minimum 155 cm | BMI as per aviation standards Education: 10+2 (Higher Secondary) from a recognized board Languages: Fluent in English & Hindi (additional languages preferred) Appearance: Well-groomed with a professional demeanor Medical Fitness: No visible tattoos or marks, clear complexion, and fit to fly Why Join Us? Work with premium private charter airlines Opportunity to cater to VIP clients & celebrities Competitive salary with additional benefits Career growth opportunities in luxury aviation Interested? Apply Now

- The position is for "PUNJAB FILM CITY" - Manage operations of Film City Canteen cum Restaurant - Control Food Quality, Hygiene, Cost and Discipline - Team Management & Customer handling - Manage Sales & Budget - Required Candidate profile - Graduate with minimum 5 years of experience in Hotel or Restaurant or Canteen Management - Team Handling Experience - Strong personality & Com-Skills with Client management experience -

Responsibilities: * Oversee hotel operations & guest experience * Ensure financial performance & profitability * Manage staff performance & development * Collaborate with departments on strategic planning

You will provide courteous, professional, efficient, and flexible service consistent with the hotel's policies to maximize guest satisfaction. You should be entirely flexible and ready to be rotated within different sub-departments of the Rooms division or any other departments as assigned. Your main responsibilities include ensuring that guests receive the highest level of personalized service at all times. If there are guest complaints or problems without immediate solutions, you will report them to supervisors and ensure follow-up with guests. It is crucial to be aware of hotel activities, perform proper handovers of pending points for the next shifts, and take necessary actions. You should have a good understanding of all hotel services, facilities, and promotions, as well as be knowledgeable about upselling techniques. Balancing the cash report and remittance envelop at the end of the shift, performing opening and closing procedures, and ensuring that the Assistant Manager Front Office signs all rebates and paid out vouchers with a clear explanation are also part of your duties. Maintaining regular contact with long-stay and suite guests to ensure their stays are enjoyable is important. You are expected to maintain a high standard of grooming and hygiene, build good rapport with colleagues and other departments, and provide full support to supervisors and the team. You will welcome all guests, ensuring they have an exceptional staying experience, creating lasting memories, and building relationships. Ideally, you should have a relevant degree or diploma in Hospitality or Tourism management and at least 2 years of work experience in hotel operations. Good customer service, communication, and interpersonal skills are a must for this role.,

As a Telephone Operator, your communication skills are exemplary work. You speak clearly and confidently and impress both internal and external guests with your prompt and efficient service. You ensure that messages, requests, and food and beverages orders are taken and dispatched accurately and efficiently. The successful candidate for this position should have a Diploma in Hospitality Management or similar field and possess professional experience in Food & Beverage Service, Reception, or Operator roles. Self-confidence is a key requirement, as demonstrated through strong communication skills. Additionally, proficiency in computer applications such as Opera Fidelio, Micros, Microsoft Office, and EDC Machine is necessary. Fluency in Bahasa Indonesia and English, both spoken and written, is also essential for this role.,

The Reservations Executive plays a crucial role in managing and optimizing the bookings process for our organization. As the first point of contact for customers and clients, this individual is tasked with ensuring a seamless and efficient booking experience at all times. This position requires a high level of customer service, attention to detail, and organizational skills. The Reservations Executive will be responsible for managing reservations through various channels, handling customer inquiries, and resolving any issues related to bookings. They must maintain a thorough understanding of our services, availability, pricing, and promotional offers, as well as leverage this knowledge to maximize occupancy and revenue. The ideal candidate will not only thrive in a fast-paced environment but also possess excellent communication skills and the ability to multitask effectively. Responsibilities Handle incoming reservations through phone calls, emails, or online portals promptly. Maintain and update the reservation system and records accurately at all times. Provide accurate and timely information to guests regarding booking status and queries. Coordinate with other departments to ensure smooth operations of reservation services. Manage cancellations and modifications efficiently to optimize booking schedules. Upsell services and amenities to maximize occupancy and boost revenue. Communicate effectively with guests to understand their requirements and preferences. Monitor booking trends and provide feedback for strategic planning and improvements. Resolve any customer complaints or issues promptly and effectively to ensure satisfaction. Assist in developing and implementing promotional offers to attract more bookings. Generate regular reports on reservation activities and present them to management. Stay updated with industry trends and implement best practices in reservation management. Requirements Bachelor's degree in Hospitality Management, Business, or a related field preferred. Prior experience in reservations or customer service roles is essential. Strong communication skills, both verbal and written, are required. Proficient in using reservation software and Microsoft Office Suite. Demonstrated ability to multitask and prioritize tasks effectively under pressure. High attention to detail and accuracy in bookings and record keeping. Excellent problem-solving skills with a customer-oriented approach. Ability to work flexible hours, including weekends and holidays if required. Proven ability to work collaboratively within a team environment.,

The Butler Supervisor position at BluSalzz Hotels & Resorts is a full-time on-site role located in Pobitora, Guwahati, Assam. As a Butler Supervisor, you will be responsible for leading the butler service and overseeing the daily operations of the butler team to ensure the highest standards of service are provided to our guests. Your role will involve training and managing butlers, coordinating guest requests, maintaining service excellence, and handling any guest complaints or special requests with professionalism. Additionally, you will be tasked with creating personalized guest experiences and fostering a welcoming environment for all visitors. To excel in this role, you should have experience in hospitality management and possess strong supervisory skills. Your organizational and leadership abilities will be crucial in effectively managing the butler team. Exceptional communication and interpersonal skills are essential for interacting with guests and team members. Attention to detail and a commitment to providing outstanding service are qualities we value in our Butler Supervisors. Proficiency in handling guest complaints and special requests, as well as the ability to create personalized guest experiences, are key aspects of this role. Prior experience in a luxury hotel setting is preferred, and a Bachelor's degree in Hospitality Management or a related field is advantageous. Join BluSalzz Hotels & Resorts to be a part of a team dedicated to delivering exceptional hospitality experiences. Explore, discover, and experience the essence of true hospitality with us.,

As a member of the team at Hyatt Centric Janakpuri, New Delhi, you will be responsible for providing exceptional service to our guests and ensuring their satisfaction throughout their stay. Your role will involve interacting with guests, addressing their needs and requests, and maintaining a positive and welcoming atmosphere at all times. Key responsibilities include assisting guests with check-in and check-out procedures, handling reservations and inquiries, and providing information about hotel facilities and services. You will also be expected to resolve any guest issues or complaints in a professional and efficient manner, while adhering to the hotel's policies and procedures. In addition to guest services, you will play a crucial role in maintaining the cleanliness and organization of the hotel lobby, reception area, and other public spaces. This will involve regular cleaning and tidying, as well as monitoring and reporting any maintenance issues to the relevant department. Furthermore, you will collaborate closely with other hotel departments, such as housekeeping, food and beverage, and concierge, to ensure seamless coordination and delivery of services to guests. Your ability to work well in a team, communicate effectively, and prioritize tasks will be essential for success in this role. Overall, as a valued member of the Hyatt Centric Janakpuri, New Delhi team, you will have the opportunity to contribute to creating memorable experiences for our guests and upholding the hotel's reputation for excellence in hospitality.,