Assistant Manager - Hospitality

Purpose/Objective

To ensure seamless, discreet, and world-class hospitality services for promoters, visiting dignitaries and VVIP guests. This role combines floor management with personalized butler service, demanding a perfectionist mindset, strong self-motivation, ability to thrive under high-pressure environments, and an exceptional eye for detail. A key member of the team.

Key Responsibilities of Role

• Overall responsibility for floor-level guest service management within promoter’s office. • Ensuring readiness of Cabin, dining areas, guest ante rooms, meeting rooms and rest of the promoter’s area • Supervising support staff and ensuring best service standards. • Delivering high-touch hospitality services to Promoters and VVIPs, including personalized butler-style assistance to ensure their comfort and satisfaction. Guest Service & Protocol • Deliver highly personalized butler service to the promoters and guests. • Anticipate guest needs and provide proactive, discreet service. • Manage arrival, seating, dining, and departures in line with VVIP protocol. • Maintain guest preference records for personalized service. Floor & Operations Management • Supervise daily readiness of all hospitality zones. • Ensure ambience (flowers, lighting, music, air-conditioning) is as per protocol. • Coordinate with housekeeping, engineering, and kitchen for seamless execution. • Monitor service sequence, ensuring flawless timing and etiquette. Food & Beverage • Assist chefs in menu execution for VVIP meals. • Supervise table setups, presentations, and service style. • Ensure pantry hygiene and inventory management. • Oversee service flows during luncheons, high teas, and formal dinners. • Take care of healthy meal plans coordinate with nutritionist / consultant Team Management • Supervise service staff on the floor. • Conduct pre-shift briefings and grooming checks. • Train service staff in VVIP service and protocol. Administrative & Reporting • Maintain guest logs, checklists, and daily readiness reports. • Coordinate with vendors (flowers, dcor, special F&B). • Support hospitality requirements and billing documentation. • Submit daily/weekly floor operations reports

Technical Competencies

High level of discretion and confidentiality,Excellent interpersonal and communication skills,Passionate self-driven and meticulous professional.,Strong eye for detail workaholic attitude and grace under pressure

Qualifications and Experience

Qualification Graduate in Hotel management (preferably from IHM) Experience • 10–12 years of progressive experience in the hospitality industry, with a strong preference for exposure to luxury or five-star establishments. • Proven expertise in overseeing hotel, banquet, and restaurant operations, with a particular focus on food and beverage service excellence. • Demonstrated success in leading high-performing teams and delivering exceptional guest experiences across diverse service formats. • Deep culinary knowledge and a refined palate, with hands-on experience in menu development, curation, and innovation aligned with current market trends and guest preferences. Languages - Mandatory: Fluency in English and Hindi (spoken and written) - Preferred: Working knowledge of Gujarati for smoother communication with stakeholders and guests.